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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Travel Tools (https://www.flyertalk.com/forum/travel-tools-701/)
-   -   KVS Availability Tool (https://www.flyertalk.com/forum/travel-tools/319244-kvs-availability-tool.html)

AlanMJ Dec 26, 2010 4:10 am
Authentication Error
 
I have been trying to use KVS tool for the last few days, and am getting an authentication error. Also, the web site (kvstool.com) is down.

Anyone else having problems? Or is it just me?

KVS Dec 26, 2010 9:11 am
Originally Posted by AlanMJ (Post 15523891)
I have been trying to use KVS tool for the last few days, and am getting an authentication error. Also, the web site (kvstool.com) is down.

Anyone else having problems? Or is it just me?
It's just you -- there have been no service interruptions during this period and all systems continue to function normally.

To check website status, you can use http://www.DownForEveryoneOrJustMe.com/www.KVSTool.com

For help on troubleshooting local system issues, please refer to http://Help.KVSTool.com/#Errors

If you still cannot access the site, please contact your ISP.

AlanMJ Dec 26, 2010 2:48 pm
Yup, it was just me. I'm at a Guest House in Barbados, and for some reason there is no direct access to www.kvstool.com, but I can get to it through my work proxy server...

stephem Dec 27, 2010 10:11 am
I know this is probably a lot to ask... but any chance of a Windows Phone 7 version of KVS? I just started using the Kayak app for WP7 and it's pretty powerful, almost no need to return to the desktop version. I would love to have KVS on the phone too.

kacheng Dec 28, 2010 3:30 pm
Hi,
I'm trying to check *star award availability but always get the attached error.
Using the tool via crossover and I'm on 6.0.3

http://img88.imageshack.us/img88/942...01228at112.png

AlanMJ Dec 28, 2010 8:28 pm
Works for me, and I see no availability for that route on that day. Only one flight showing, SQ333.

maestro1981 Dec 29, 2010 11:37 am
Hi,

I signed up for Diamond membership on 27 December but have still not received my Registration Code and I'm paying for these days :P Anyone have ideas?

Thanks!

Daniel.

KVS Dec 29, 2010 1:26 pm
Originally Posted by maestro1981 (Post 15543491)
I signed up for Diamond membership on 27 December but have still not received my Registration Code and I'm paying for these days :P Anyone have ideas?
You have just completed the Registration Wizard form, so your Registration Code will be issued later on today.

Your membership term will only start once your Registration Code is actually issued.

KVS Dec 29, 2010 10:45 pm
Originally Posted by kacheng (Post 15538335)
I'm trying to check *star award availability but always get the attached error.
Using the tool via crossover and I'm on 6.0.3
This error is caused by a bug in the CrossOver for Mac itself, which, unfortunately, prevents the use of the [Awards/StarAlliance] Method on such systems. Parallels for Mac users are not affected.

KVS Dec 29, 2010 11:15 pm
Originally Posted by stephem (Post 15530381)
I know this is probably a lot to ask... but any chance of a Windows Phone 7 version of KVS? I just started using the Kayak app for WP7 and it's pretty powerful, almost no need to return to the desktop version. I would love to have KVS on the phone too.
The KVS Tool Mobile Companion can be used on any Mobile/PDA device: http://www.KVSTool.com/Mobile-Companion-Info.php

stephem Dec 30, 2010 12:20 pm
yes, thanks for the reminder... I was just noting that a platform specific app would be appreciated. The Kayak app is light years better than trying to use kayak over the mweb, I suspect KVStool would be too. But I understand it is way down behind Iphone, android and even Nokia in terms of support priorities...

Originally Posted by KVS (Post 15547106)
The KVS Tool Mobile Companion can be used on any Mobile/PDA device: http://www.KVSTool.com/Mobile-Companion-Info.php

KVS Dec 30, 2010 8:39 pm
Originally Posted by stephem (Post 15550077)
yes, thanks for the reminder... I was just noting that a platform specific app would be appreciated. The Kayak app is light years better than trying to use kayak over the mweb, I suspect KVStool would be too.
It is relatively easy to create a mobile application from/for an existing website. However, the main KVS Tool desktop application is too powerful (and complex) to be fully usable (or replicated) in either a website or a platform-specific mobile application format.

Originally Posted by stephem (Post 15550077)
But I understand it is way down behind Iphone, android and even Nokia in terms of support priorities...
We now have a Windows Mobile Widget (Beta), which you are welcome to try at
http://WindowsMobile.KVSTool.com

Superhai Dec 31, 2010 7:05 am
Originally Posted by KVS (Post 15489768)
It's a bug in CrossOver -- the small font in your screenshot is incorrectly rendered by CrossOver as size 8, when it should be size 9.

Please download V6.0.3 -- there is now a Font Size option in the [Tools] menu. Try increasing it to 10 and post an updated screenshot...
Size 10 is not much better, but increasing to size 14 was much better. So I am pleased now. Thanks! It seem like it uses an altogether different font which doesn't look good at small sizes at all. Do you know the font name of the font it should use, I think maybe it needs to be installed separately in crossover. Here is a new screenshot with size 14.

http://i54.tinypic.com/289y59i.png

CDKing Dec 31, 2010 7:42 pm
I tried to google this but couldn't come up with anything. I'm trying to figure out how to read the operational info. I'm sure i could make more sense of it but its the same flight number for the outbound and the return. ANy sources i can reference to try to interpret it?

[KVS Availability Tool 6.0.3/Diamond - WSpan Operational Info: UA 6736/31 Dec 2010]
Code:
F:6736/31DEC                                                   
OPERATED BY UNITED EXPRESS/SKYWEST AIRLINES DEN-RAP           
OPERATED BY UNITED EXPRESS/SKYWEST AIRLINES RAP-DEN           
DEN/1019CT/OFF  918A  .36L ARPT                               
RAP/1241CT/IN  1023A 1.13L LTRN OPBOFF  1140A 1.31L WX       
DEN*1347CT/IN  1245P 1.50L LTRN OPB                           
DEN/006/01/00/00/944SW/00/MARKETRAK-N/300 CARGO/KJ             
RAP/047/01/00/00/944SW/00/MARKETRAK-N/BAG 40 REG 1 HVY 15 C/O 1B
LND 1WCHR JR/RAP                                               
DEN/LTE EQP WEATHER / AMENITIES-NO                             
)                                                             
>

LarryJ Jan 2, 2011 1:04 pm
I'm using the seat map feature for the first time. Seems to be giving me the front half of the coach cabin but not the back. What am I doing wrong?

[KVS Availability Tool 6.0.2/Platinum - Amadeus Seat Map: 02 Jan 2011/DL 370/ATL-LAX/763/Y-Economy]
Code:
      A  B    |  C  D  E    |  F  G     
10    -  -        -  -  -        -  -     
11    -  -        -  -  -        -  -     
12    -  -        -  -  -        -  -     
13    -  -        -  -  -        -  -     
14    -  -        -  -  -        -  -     
15    -  -        -  -  -        -  -     
16    -  -        -  -  -        -  -     
17    -  -        -  -  -        -  -     
18    -  -        -  -  -        -  -     
19    -  -        -  -  -        -  -      W
20    -  -        -  -  -        -  -      W
21    -  -                        -  -      W
25 E  -  -        -  -  -        +  -      W
26 E  -  -        -  -  -        -  -      W
47                  -  -  -                   

[+] Available  [-] Unavailable    [E] Exit Row 
[W] Wing        [L] Lavatory      [U] Upper Deck
Thanks

KVS Jan 2, 2011 1:48 pm
Originally Posted by Superhai (Post 15554857)
Size 10 is not much better, but increasing to size 14 was much better. So I am pleased now. Thanks! It seem like it uses an altogether different font which doesn't look good at small sizes at all. Do you know the font name of the font it should use, I think maybe it needs to be installed separately in crossover. Here is a new screenshot with size 14.
You're welcome!

P.S. It's actually the same font -- Courier New. CrossOver is just not rendering the non-bold font sizes correctly (i.e. it renders 9 as 8 and 14 as 9).

KVS Jan 2, 2011 2:00 pm
Originally Posted by CDKing (Post 15558498)
I tried to google this but couldn't come up with anything. I'm trying to figure out how to read the operational info. I'm sure i could make more sense of it but its the same flight number for the outbound and the return. ANy sources i can reference to try to interpret it?

[KVS Availability Tool 6.0.3/Diamond - WSpan Operational Info: UA 6736/31 Dec 2010]
Code:
F:6736/31DEC                                                   
OPERATED BY UNITED EXPRESS/SKYWEST AIRLINES DEN-RAP           
OPERATED BY UNITED EXPRESS/SKYWEST AIRLINES RAP-DEN           
DEN/1019CT/OFF  918A  .36L ARPT                               
RAP/1241CT/IN  1023A 1.13L LTRN OPBOFF  1140A 1.31L WX       
DEN*1347CT/IN  1245P 1.50L LTRN OPB                           
DEN/006/01/00/00/944SW/00/MARKETRAK-N/300 CARGO/KJ             
RAP/047/01/00/00/944SW/00/MARKETRAK-N/BAG 40 REG 1 HVY 15 C/O 1B
LND 1WCHR JR/RAP                                               
DEN/LTE EQP WEATHER / AMENITIES-NO                             
)                                                             
>
Each airline uses its own terminology. For example, here is a guide to deciphering AA operational flight info: FlyerGuide.com/wiki/index.php/Flight_Information-FLIFO_(AA) (Wiki article courtesy of hillrider).

In summary:
  • DEN: Departed at 9:18 am, 36 minutes late, due to Airport [Delays]
  • RAP: Arrived at 10:23 am, 1 hour 13 minutes late, due to "LTRN OPB"
  • Departed at 11:40 am, 1 hour 31 minutes late, due to Weather
  • DEN: Arrived at 12:45 pm, 1 hour 50 minutes late, due to "LTRN OPB"

Alternatively, you can use the [Amadeus Operational Info] option, which provides data in a more structured format (below is an example for a different flight):

[KVS Availability Tool 6.0.3/Diamond - Amadeus Operational Info: UA 6737/01 Jan 2011]
Code:
UNITED AIRLINES - UA 6737

[Planned Flight Info]
FSD-DEN        19:14/Sat - 19:57/Sat  01:43
DEN-FAT        21:37/Sat - 23:05/Sat  02:28

[Flight Notes]
FSD-DEN        OPERATED BY UNITED EXPRESS/SKYWEST AIRLINES
DEN-FAT        OPERATED BY UNITED EXPRESS/SKYWEST AIRLINES
FSD-DEN        MEMBER OF STAR ALLIANCE
FSD-FAT        MEMBER OF STAR ALLIANCE
DEN-FAT        MEMBER OF STAR ALLIANCE
DEN-FAT        PLANE CHANGE WITHOUT AIRCRAFT TYPE CHANGE
FSD-DEN        CHECK-IN /UNITED AIRLINES
DEN-FAT        CHECK-IN /UNITED AIRLINES
FSD-DEN        SECURED FLIGHT
DEN-FAT        SECURED FLIGHT
FSD-DEN        ET/ ELECTRONIC TKT CANDIDATE
DEN-FAT        ET/ ELECTRONIC TKT CANDIDATE
FSD-DEN        077/018/N/000/ NOV10
DEN-FAT        088/004/N/000/ NOV10

[Operational Info]
FSD      20:52  TOOK OFF
DEN      21:09  ARRIVED
DEN      -      PLANE IS LATE IN HOURS MINUTES
DEN      22:30  TOOK OFF
DEN      -      AWAITING CONNECTING PASSENGERS
FAT      23:35  ARRIVED
FAT      -      PLANE IS LATE IN HOURS MINUTES

KVS Jan 2, 2011 2:13 pm
Originally Posted by LarryJ (Post 15567046)
I'm using the seat map feature for the first time. Seems to be giving me the front half of the coach cabin but not the back. What am I doing wrong?
You are not doing anything wrong -- DL had just decided to 'hide' some of the rows that have no available seats (currently these are rows 27-46).

metallim Jan 4, 2011 2:21 pm
sabre fs keeps giving me error messages. is it down or just me?

KVS Jan 4, 2011 4:25 pm
Originally Posted by metallim (Post 15582335)
sabre fs keeps giving me error messages. is it down or just me?
All systems are functioning normally at the moment -- what is the error message that you are getting?

ivk5 Jan 4, 2011 7:47 pm
Originally Posted by metallim (Post 15582335)
sabre fs keeps giving me error messages. is it down or just me?
Originally Posted by KVS (Post 15583325)
All systems are functioning normally at the moment -- what is the error message that you are getting?
Down for me too. Various errors. Latest is

Code:
Data Source Error [R]:

"1305"

If the reason(s) for the above error message are unclear, please visit www.KVSTool.com to review the latest system status announcements.

KVS Jan 4, 2011 8:40 pm
Originally Posted by ivk5 (Post 15584567)
Down for me too. Various errors. Latest is

[code]
Data Source Error [R]:

"1305"
Which version of the KVS Tool are you using?

ivk5 Jan 4, 2011 8:50 pm
Originally Posted by KVS (Post 15584884)
Which version of the KVS Tool are you using?
6.0.2/Platinum. Was working again after my prev post, but now same error again.

KVS Jan 4, 2011 9:41 pm
Originally Posted by ivk5 (Post 15584934)
6.0.2/Platinum. Was working again after my prev post, but now same error again.
Then you need to download the latest version (V6.0.3)

ivk5 Jan 4, 2011 10:15 pm
Originally Posted by KVS (Post 15585238)
Then you need to download the latest version (V6.0.3)
Done. Still receiving the error intermittently...

Airbumps Jan 5, 2011 5:11 am
Hey all,

Just wondering what/if anything I can do to get KVS to display mixed biz/eco class airfares? There are a number of LX/UA/TG/VS type airfares ex MEL here in Australia that I cannot for the life of me find on KVS. I've tried all three FARE methods to no avail.....

Any ideas?

KVS Jan 5, 2011 9:35 am
Originally Posted by ivk5 (Post 15585402)
Done. Still receiving the error intermittently...
Then it's a local issue with your machine or an issue on your ISP's end.
If it happens again, please send a screenshot via e-mail.

KVS Jan 5, 2011 9:36 am
Originally Posted by Airbumps (Post 15586667)
Just wondering what/if anything I can do to get KVS to display mixed biz/eco class airfares? There are a number of LX/UA/TG/VS type airfares ex MEL here in Australia that I cannot for the life of me find on KVS. I've tried all three FARE methods to no avail.....

Any ideas?
Could you please provide some examples of such fares?

Airbumps Jan 6, 2011 2:01 am
Originally Posted by KVS (Post 15588123)
Could you please provide some examples of such fares?
Unfortunately I dont have the fare basis for them. They need to be booked through a travel agent - i can grab a webpage that advertises them but I'm really after the fare basis.

goodeats21 Jan 9, 2011 9:30 am
newbie question
 
New user to KVS...so far awesome.
Changed an award ticket to a much better itin / carriers based on searching KVS.

Ran into a snag when looking for upgrade space for a new reservation. KVS shows NC>0 on the flights. Booked on UA.com, applied upgrade, but shows waitlisted.

I then checked UA.com and, sure enough, NC=0 for the flights on their website.

Checked KVS again, still shows NC>0 for the same flights.

EDIT: just for troubleshooting purposes, this occurred for both the outbound and return, so I don't think it is just a "fluke" from a certain days data.

Diamond KVS user. UA 1K, using ITA: Awards-Upgrades / X1.

Anyone have any pointers for me? Is there something I am doing wrong?

Thanks in advance for any ideas....looking forward to learning more of the ins and outs of this tool...

KVS Jan 9, 2011 9:39 am
Originally Posted by goodeats21 (Post 15618317)
New user to KVS...so far awesome.
Changed an award ticket to a much better itin / carriers based on searching KVS.
Welcome to the KVS Tool!

Originally Posted by goodeats21 (Post 15618317)
Is there something I am doing wrong?
Other than not including the flight #/date in question in your post? ;)

goodeats21 Jan 9, 2011 9:52 am
Originally Posted by KVS (Post 15618371)
Welcome to the KVS Tool!


Other than not including the flight #/date in question in your post? ;)
Ooops

4/13
UA 881 ORD-BKK

4/20
UA 804 NRT-IAD

KVS Jan 9, 2011 5:31 pm
Originally Posted by goodeats21 (Post 15618317)
KVS shows NC>0 on the flights. Booked on UA.com, applied upgrade, but shows waitlisted.

I then checked UA.com and, sure enough, NC=0 for the flights on their website.
Originally Posted by goodeats21 (Post 15618451)
4/13
UA 881 ORD-BKK
Are you sure you were looking at the correct flight? -- UA.com is also showing NC1:

http://img718.imageshack.us/img718/3...113apr2011.gif

goodeats21 Jan 9, 2011 6:01 pm
Originally Posted by KVS (Post 15621123)
Are you sure you were looking at the correct flight? -- UA.com is also showing NC1:

http://img718.imageshack.us/img718/3...113apr2011.gif
Maybe I am not understanding how building a fare works. I see NC=1 for ORD-BKK as you indicated. However, when I begin the trip by adding on a DAY-ORD segment, the NC space for ORD-BKK becomes zero.

Do the fare buckets change depending on the rest of the segments in that trip?

KVS Jan 9, 2011 6:35 pm
Originally Posted by goodeats21 (Post 15621271)
Maybe I am not understanding how building a fare works. I see NC=1 for ORD-BKK as you indicated. However, when I begin the trip by adding on a DAY-ORD segment, the NC space for ORD-BKK becomes zero.

Do the fare buckets change depending on the rest of the segments in that trip?
Yes, sometimes they do, as explained at http://Help.KVSTool.com/#Factors:

[KVS Availability Tool 6.0.3/Diamond - ITA: Awards-Upgrades/X1]
Code:
DAY  Dayton James Cox Dayton Intl OH US [KDAY]
BKK  Bangkok Intl TH [VTBS]
WED  13 Apr 2011

Carrier    Flight  From  Depart    To    Arrive    A/C  St  Availability
---------  ------  ----  --------  ----  --------  ---  --  -----------------------------------------------------------------------------------
UA/9N      7727    DAY  06:00    ORD  06:13    ER4  0  XY9 NY9
 -> UA    881    ORD  13:04    BKK  23:05 +1  744  1  XY0 NY0 XF0 NF2 XC0 NC0
[KVS Availability Tool 6.0.3/Diamond - ITA: Awards-Upgrades/X1]
Code:
ORD  Chicago O'Hare Intl IL US [KORD]
BKK  Bangkok Intl TH [VTBS]
WED  13 Apr 2011

Carrier    Flight  From  Depart    To    Arrive    A/C  St  Availability
---------  ------  ----  --------  ----  --------  ---  --  -----------------------------------------------------------------------------------
UA        881    ORD  13:04    BKK  23:05 +1  744  1  XY0 NY0 XF0 NF2 XC0 NC1

goodeats21 Jan 9, 2011 6:42 pm
Originally Posted by KVS (Post 15621468)
Yes, sometimes they do, as explained at http://Help.KVSTool.com/#Factors:

[KVS Availability Tool 6.0.3/Diamond - ITA: Awards-Upgrades/X1]
Code:
DAY  Dayton James Cox Dayton Intl OH US [KDAY]
BKK  Bangkok Intl TH [VTBS]
WED  13 Apr 2011

Carrier    Flight  From  Depart    To    Arrive    A/C  St  Availability
---------  ------  ----  --------  ----  --------  ---  --  -----------------------------------------------------------------------------------
UA/9N      7727    DAY  06:00    ORD  06:13    ER4  0  XY9 NY9
 -> UA    881    ORD  13:04    BKK  23:05 +1  744  1  XY0 NY0 XF0 NF2 XC0 NC0
[KVS Availability Tool 6.0.3/Diamond - ITA: Awards-Upgrades/X1]
Code:
ORD  Chicago O'Hare Intl IL US [KORD]
BKK  Bangkok Intl TH [VTBS]
WED  13 Apr 2011

Carrier    Flight  From  Depart    To    Arrive    A/C  St  Availability
---------  ------  ----  --------  ----  --------  ---  --  -----------------------------------------------------------------------------------
UA        881    ORD  13:04    BKK  23:05 +1  744  1  XY0 NY0 XF0 NF2 XC0 NC1
Ah OK. That probably explains it then. I was searching for individual segments. Did not understand that these would change availabilities when combined.

Thanks for your help. So much to learn...LOL

apollo_liumin Jan 10, 2011 6:43 pm
any free version or test version?

KVS Jan 11, 2011 8:58 pm
Originally Posted by apollo_liumin (Post 15629759)
any free version or test version?
The Lite version (2004-2010) no longer exists, but you're welcome to sign-up using the 2 Month membership option for either the Platinum or Diamond level at http://Join.KVSTool.com/

tpmgpeds Jan 16, 2011 3:02 pm
Mobile companion login issue
 
I just downloaded the MC to my iPhone today.
I obviously have a user name.
I also have a S-00000XXX desktop system code.
However, the MC repeatedly tells me incorrect username/password.
I've also tried all my e-mail addresses with this system code.
I don't get it. What am I doing wrong?
Thanks.

KVS Jan 16, 2011 4:21 pm
Originally Posted by tpmgpeds (Post 15670543)
I just downloaded the MC to my iPhone today.
I obviously have a user name.
I also have a S-00000XXX desktop system code.
However, the MC repeatedly tells me incorrect username/password.
I've also tried all my e-mail addresses with this system code.
I don't get it. What am I doing wrong?
Thanks.
Access to the Mobile Companion requires a Diamond-tier membership. Please see http://Upgrade.KVSTool.com/ for details.


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