Bummer.

Just a reminder to all existing users of the Tool, who may still be using outdated versions, to download and install the latest version (V2.7.1).

Great news -- [Apollo: Awards/UA] Method is now back!

Almost miraculously, the old ITN UA engine started working again earlier on today ... I just released a new version.

Just now downloaded and installed. Excellent news that UA award came back!
But my KVS Availability Tool is saying the version 2.7.3.
Am I too early???

Hey there,

I've been having a problem getting a list of fares using Sabre: Fares/DotRes for some time.

Some destinatios work, but many don't, parciularly those from Australia to Europe. When I run MEL-LON or MEL-CPH or SYD-LON/CPH I get a message

Datasource error:
No flights available, please change your preferences and try again

There are countless fares MEL/SYD to LON so I can't see who the tool is unable to locate any fares for this route. Any ideas?

Cheers,
Kael

In such cases, you need to specify an airline preference in your fare query, e.g. "QF" or "QF; SQ; NZ":

[KVS Availability Tool 2.7.3/Platinum - Sabre: Fares/DotRes/US/AUD]

2.7.3 is now the current version -- I have updated the website and the 'What's New' post.

Wow I can't keep up... Still on 2.7.1, downloaded barely days ago. How about a more robust update system such as a 'would you like to upgrade' (I'm sure we all would ) or an email to those who you hold details for?

Hello KVS.

If I remember correctly (but I may be wrong, after a couple of sleepless nights!), up to a few releases ago, right-clicking on a segment in Apollo would also display the relevant flight duration at the bottom of the so-called "context menu". It was very immediate, practical and convenient, because I didn't have to open an external window in my browser just to read the flight duration in E-Travel.
Now (2.7.3), when I right-click on a segment, I see the equipment and distance, but the flight duration no longer appears, and I have to open E-Travel to read that info.

If you could re-add the flight duration for each segment in a future release of the tool, I would very much appreciate it. If that feature never existed, instead, and I'm just hallucinating because I'm too tired, please disregard this message!

Thanks for your attention, and thanks for this great, indispensable tool.

Regards

Yes, you remember correctly -- some of the old ITN methods did, in fact, used to provide flight duration info.

However, at the moment, only the [Amadeus: Timetable] engine reports flight duration. [Apollo: ITN] & [WSpan: ITN] Methods report distance, and the [Sabre: ITN] method reports info on meals.

There was actually no V2.7.2, so you were only 'off'' by 1 version .

Anyway, I am already looking into this issue, and if anyone else has any comments or suggestions, as to the way(s) in which they would like to be notified, when a new version/update is available for download, please let me know.

Here are some possible options:

• Posting a notice on the Tool's website and in this thread (that's how it's done now);
• Notification by e-mail;
• Have the Tool automatically check every X number of days on startup, to see if a new version is available, and, if so, take you to the download website;
• Have the Tool automatically check every time you start it up, to see if a new version is available, and, if so, take you to the download website;
• Have the Tool prompt you every X number of days on startup, whether you would like to check for updates.

Dear KVS,

I am a lite user using version 2.7.3. - Using Apollo ITN

I am having two types of problems with the display of Class of Services in AA:

1- It does not reflect availability for the direct flights: All "0"
(i.e.: JFK-EZE or viceversa or JFK-GRU & Viceversa, same other destinations even JFK-LAX, and this apply for any day -- The screen shows:
F0 C0 Y0 B0 M0 V0 K0 Q0
However, the flights with connections show correct availability. And if I go to AA, there is good availability in any class of service for the direct flight too.

The strange thing is that the above "direct" flights with problems when they are used in a connection with other flights (ie: EZE-LAX connecting in JFK through the direct EZE-JFK) will show the availability with no problem-- therefore, it seems that the problem is displaying Availability on any class of service when the display is only one line for one direct flight without any connection - For example:

Try March 19:

1- EZE-JFK in AA, and you will find:
AA 956 EZE 20:35 JFK 06:05 +1 777 0 F0 C0 Y0 B0 M0 V0 K0 Q0

2- EZE-LAX in AA, and note that now the same AA 956 is OK:
AA 956 EZE 20:35 JFK 06:05 +1 777 0 F7 J7 S0 Y7 W7 B7 H7 M7 N7 K7 L7 Q7 V7 G7
-> AA 33 JFK 07:35 +1 LAX 10:50 +1 762 0 F0 C0 Y0 B0 M0 V0 K0 Q0

The problem is just with AA - For example:
Try on March 19:
JFK-SYD asking for QF, all class of services will show up
JFK-SYD asking for AA (that exactly the same flights since it is a code share), you will see the same problem from above:F0 C0 Y0 B0 M0 V0 K0 Q0


-----------------------------------

Second Problem -- Also in AA:

It seems that Class of Service "A" and "D" are not showing up on AA flights with 3 class of service-- For example, the same 956 of above do have these two class of services but are not showing up (they used to appear) - However, the "D" class of service does show up in the AA flights with 2 International class of services (J/D - Business and Coach) -- for example: EZE-DFW -- AA 996 -- when used as a connection (i.e.: EZE-LAX connection through DFW) will show availability on "J" and "D" for business.

For the 3 classes, not even as a connection are showing the "A" and the "D", but if you search but the codeshare airline, they will show-up OK.
Same as the example before: JFK-SYD by QF and by AA. On QF you will see "A" and "D", but you will not see them on AA.


Thanks for your assistance!

Very strange... Perhaps, there is some kind of a 'feud' currently going on between AA and Apollo... All AA flights are showing correctly in Sabre:

[KVS Availability Tool 2.7.3/Platinum - Sabre: ITN/US-AXC1]

Just a reminder that all Registrations should now be requested using the Registration Wizard, which is accessible by clicking the [Request Registration] button in the Tool, or from the Tool's homepage.

Not sure if it's just me, but it seems as though the Worldspan: TravelASP: Text is not working correctly? I get the following error:

Error requesting data:

Connecting > [1]
Cannot connect [12029]

Any ideas?