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-   -   KVS Availability Tool (https://www.flyertalk.com/forum/travel-tools/319244-kvs-availability-tool.html)

United747 Oct 21, 2014 7:36 pm


Originally Posted by josephstern (Post 23713816)
Unless they know how many searches you ran before the change happened. If you never used 'availability' then they may not be inclined to help.

That's a good point. I would think that most people use the tool for availability, but I've been very wrong before.

Xyzzy Oct 21, 2014 7:39 pm


Originally Posted by KVS (Post 23713571)
The KVS Tool contains as many as 50+ different Methods, features and functions, so the discontinuation of 1 or 2 Methods in question, while unfortunate, is hardly "massive".

Nevertheless, we fully appreciate that many of our Members have found those Methods valuable and will continue to work toward finding a suitable replacement.


These types of requests would be evaluated and handled on a case-by-case basis.

Let me rephrase that f:)r everyone...

[KVS Translation tool 9.9.2 / Plutonium]
Code:

The KVS Tool contains as many as 50+ different ways of scraping data from
unsuspecting web sites and data providers.  The discovery of this by the
owners/providers of 1 or 2 leaves quite a few sources of data I can make
money from.

Rest assured that other unsecured data sources are out there and I am
working to find and monetize them faster than the current ones can be shut down.

As far as pro-rated refunds are concerned, if you PROMISE not to post
publicly about this I'll offer to extend your subscription for a bit
rather than fork over any money.  You did, after all, make a 'contribution'
and not a purchase.  <wink><wink>


JIMCHI Oct 21, 2014 7:45 pm

Can you disenchanted people just move on. If you don't want to continue the service as is and are firm in your beliefs, just don't use it. It wasn't that expensive to start off with. If there's some huge monetary issue involved, then ask them for a prorated refund and cancel your account. Simply do what you think is right. Please let us know when you've cancelled your entire KVS account so we all don't have to listen to further rants.

josephstern Oct 21, 2014 8:31 pm


Originally Posted by JIMCHI (Post 23713879)
Can you disenchanted people just move on. If you don't want to continue the service as is and are firm in your beliefs, just don't use it. It wasn't that expensive to start off with. If there's some huge monetary issue involved, then ask them for a prorated refund and cancel your account. Simply do what you think is right. Please let us know when you've cancelled your entire KVS account so we all don't have to listen to further rants.

I gotta say, you've been around FT longer than most of us. You know this isn't how things work here.

jozdemir Oct 21, 2014 8:48 pm

Does anyone else have issues searching same day availability same day using GTC? Mine always comes back with an error.

A_Lee Oct 21, 2014 9:04 pm


Originally Posted by IMH (Post 23710737)
I was also disappointed when I first took a little time to look at what was going on inside the KVS black box. That was back in 2011, when I was still a subscriber.

KVS got sufficiently rattled by criticism/questions from people who'd understood what was going on for some time (some of whom have contributed to this thread) to make a rather unwise move (from his point of view): he started a discussion on milepoint. The key points were summarised in this post.) The thread was quite enlightening until Randy Petersen stamped on it.

I wasn't planning to post any more to this thread, but wanted to thank you for posting that link. Just confirms that many other people also feel almost exactly the same way I do about this individual. Not only that, but that thread is almost four years old, and seems this has been going on for a long time, possibly back to day one, and the owner has not modified his behavior one single bit. Being I'm not really familiar with KVS, I thought maybe it was just something more recent. Well, I already made my decision (to never even think about paying monthly to rent this "web browser", as he calls it, tool), and this just makes me absolutely certain that I made the right decision.

A couple of interesting threads I read on that website, and thoroughly recommend anyone thinking about KVS to give it a read if you have any concerns about what you're reading here. It becomes perfectly clear what the man is all about once you read all that, but of course everyone needs to make up their own minds, and maybe some will have no problem doing business with KVS.

While I'm here, guess I'll just go ahead and respond to a couple items...


Originally Posted by KVS (Post 23713571)
The KVS Tool contains as many as 50+ different Methods, features and functions, so the discontinuation of 1 or 2 Methods in question, while unfortunate, is hardly "massive".

If I recall seeing a few posts just prior to this whole ordeal, there were three methods for searching general (not award) availability. The first method disappeared, and you recommended that users change to the method which used the flightstats.com website. Very soon after that, flightstats.com withdrew their availability option, which suspiciously sounds like they were quite sick of your shenanigans and didn't feel like paying for all the increased traffic you directed to their website, without asking for permission. Well, thanks a lot, KVS, that was what I was using (the way it was intended via a normal browser) for searching my availability. Now you have a third method (via telling users to create unauthorized accounts at FAU), and sounds like they've at least plugged that whole for new users, and wouldn't be surprised if all these new accounts get deleted soon. So that's three methods in just the past couple weeks as I count it, at least for those who don't know of any other dishonest way of using someone else's account, and aren't paying extra just to get their legal GTC feed.

Now isn't that ALL the methods you have for searching general availability? And all three of them have disappeared (if you're considering people who haven't yet signed up for an unauthorized account with FAU). Then take a look at the title of this thread. It's titled, "KVS Availability Tool"! Suddenly all general availability has disappeared, and you call that "hardly "massive""? Shaking my head in disbelief, though guess I shouldn't knowing who's speaking. Just more of the usual in your attempt to deflect what is the real issue.


Originally Posted by JIMCHI (Post 23705771)
I wish everyone would stop complaining about how KVS gets it's data. It's none of my concern. It's between KVS and the data provider. If you have serious qualms about it, you always have the option of discontinuing use of KVS.

Guess you haven't been following along very well, and just assumed wrongly, like so many, that KVS is supplying this data. They're not, at least according to KVS. According to KVS the tool is just a glorified web browser (screen scraper though is a much more accurate description). So it is very much important to you where and under what circumstances this data is being obtained. And if being obtained illegally, you could potentially be legally liable. THAT is YOUR concern, and whether KVS can be located and whether they can also be held accountable, isn't so sure, being it seems KVS tries his best to remain out of the public eye and identified.

But regardless of the legal/moral issue of accessing data you're not authorized to, probably a much bigger reason to be concerned for most now using it is the search methods disappearing, and perhaps won't come back. Forking out money for a tool, only to realize you bought something worthless because no more data is available is most definitely the concern of the customer (or I guess as KVS views it, not a customer at all, but merely a contributor, donating funds to him).

A_Lee Oct 21, 2014 9:11 pm

Oh, yeah, forgot to mention one more thing. KVS needs to test all their methods. So even if they're leaving it up to the user to decide whether or not to use some method, they themselves must have, at least while developing that part of the tool, to test that it works. So KVS is every bit as legally liable for any breeches as is the user. Don't recall seeing anyone mention that point till now. Not that it really makes a whole lot of difference if KVS is located in a foreign country (as has been posted), and not readily accessible, being any interested parties may very well just give up before spending a lot of effort/money in trying to track him down. Probably much easier for them to just plug the holes, which seems to be what's been happening all along.

A_Lee Oct 21, 2014 9:21 pm


Originally Posted by andymo99 (Post 23709563)
KVS, your answers to a selective subset of posts are disingenuous. You are nearly the only one on this thread pretending that the events of the past week are anything short of a massive devaluation of your tool. This charade is a slap in the face to longtime subscribers, especially those (such as myself) who have been champions of your service in the past.

This whole thing would sit much better with a little bit of humility and candor on your part. Instead, we are faced with smugness and hubris.

Will you be honoring requests for prorated subscription refunds? (And will you be selecting this question as to one that merits a reply from you?!)

Please answer my query here. I don't appreciate private messages asking me to redact my postings to FT.

The more I read, the more this "business man's" attitude is making me sick. One of his m.o.'s is obviously to try to silence his critics, asking them to redact postings, offering them rewards for not saying negative things or for those to post positive things about KVS (rewards such as extending or upgrading accounts). Why the need for this undercover attempt to censor what's being said? If something shouldn't have been posted to this forum, then the owner should be contacting the moderators and asking them to delete it, not sending PM's to users with offers of rewards or threats of punishment for following along or not following along with his agenda. Really totally disgusting in my mind that this sort of thing is going on here on our forum.

Viajero Millero Oct 21, 2014 10:57 pm

My Diamond "contribution" will expire in a few weeks and even though I'm (was?) a big fan and love the convenience and time-saving it provides, I don't think I'll be able to continue "supporting" this tool.

Thankfully, there are alternatives.

tomh009 Oct 21, 2014 11:47 pm

<redacted>

The tone of recent discussion in this thread, and especially posts with personal attacks, like this one, remind me why I stopped hanging out at FT. I think it's time for me to head back to friendlier pastures (with higher signal-noise ratio) again.

tomh009 Oct 21, 2014 11:53 pm


Originally Posted by jozdemir (Post 23714058)
Does anyone else have issues searching same day availability same day using GTC? Mine always comes back with an error.

It looks like GTC requires you to specify a time of day rather than just leaving it as "default".

jozdemir Oct 22, 2014 12:29 am


Originally Posted by tomh009 (Post 23714595)
It looks like GTC requires you to specify a time of day rather than just leaving it as "default".

Tried that, I get this:

"Date Out-Of-Range / Time (+8 Hours) must be specified"

Doesn't really help me if I want to look at a flight departing in a few hours.

Oh well...

tomh009 Oct 22, 2014 12:54 am


Originally Posted by jozdemir (Post 23714673)
Doesn't really help me if I want to look at a flight departing in a few hours.

Oh well...

Indeed ... not so good. Another strike against GTC.

I'm waiting to see how things shake out, and whether other options might appear, before I downgrade to the ExpertFlyer web UI. Lots of complaints about KVS here, but the people running EF (who are they?) aren't particularly open, either.

oliver2002 Oct 22, 2014 1:04 am

Ladies and Gentlemen, Dear Kids,
most of the participants in this thread are veterans of FT and most certainly know not to comment on a particular member but stick to the topic on hand. Do not get personal and only make comments on the topic of the thread, namely the 'KVS Availability Tool'. The same applies to the use of the private messaging system provided to members.

Any violation of the FT rules will be dealt with as usual.

Regards Oliver2002
Senior Mod

mat_bkk Oct 22, 2014 1:06 am

Bye Bye KVS ....

Reply to my request for accessing flight availability :
Hi and thanks for submitting a request for additional information regarding the [Availability/GTC] Method.

Unfortunately, due to abusive behavior and actions of certain Members, we are no longer able to provide such information.

We will continue to work toward finding a suitable replacement Method.

In the meantime, Diamond-tier Members can continue to access Regular Availability via the KVS Tool Mobile Companion.

This also has no impact on any of the other functions of the KVS Tool (including Award/Upgrade Availability).

Please advise if this helps,


I bought something and now they tell me to use my phone to get flight availability !
Is is a joke ??????????????????

jerry_greece Oct 22, 2014 3:06 am

How do i get GTC credentials?

mat_bkk Oct 22, 2014 3:34 am


Originally Posted by jerry_greece (Post 23715112)
How do i get GTC credentials?

KVS will refuse to provide it to you.
But you can send them your CC number they will accept it with pleasure...

United747 Oct 22, 2014 6:20 am


Originally Posted by jerry_greece (Post 23715112)
How do i get GTC credentials?

If you're a KVS member you can send them an email and someone will send a link with some info.

I've given up on the KVS Availability tool and just bought a year subscription to ExpertFlyer Pro. (wink-wink, nudge-nudge)

dechil Oct 22, 2014 10:43 am


Originally Posted by mat_bkk (Post 23714783)
Bye Bye KVS ....Unfortunately, due to abusive behavior...I bought something and now they tell me to use my phone to get flight availability !..???

After end of three methods for fares, after end of direct RTW fares, now end of availability...has "KVS representative" been bought by Expertflyer, or google flight?
As Margaret Thatcher, i should next ask for my money back (Thanks for your 10th contribution! :td:)

BangkokTraveler Oct 22, 2014 10:48 am

- deleted -

kraftphysics Oct 22, 2014 2:47 pm

I have been living in the dark ages of flying for a while now, and still have managed to do pretty good.

I frequently use my miles for upgrades on long-haul flights, and usually took a long time on the phone trying to find availability. A little over a week ago, I discovered the KVS availability tool, and thought that it would work perfectly. I sent my credit card info in, and got my membership and license info.

The first time I tried to use this (Yesterday) I discovered that the availability functions have been discontinued. I asked for the GTC credentials, and was sent this:

"Hi and thanks for submitting a request for additional information regarding the [Availability/GTC] Method.

Unfortunately, due to abusive behavior and actions of certain Members, we are no longer able to provide such information.

We will continue to work toward finding a suitable replacement Method.

In the meantime, Diamond-tier Members can continue to access Regular Availability via the KVS Tool Mobile Companion.

This also has no impact on any of the other functions of the KVS Tool (including Award/Upgrade Availability).

Please advise if this helps,"


The availability portion of the tool was the only reason I bought it- the rest was just bonus.

I've been looking at ExpertFlyer, but wondered what other options might exist and what the pros and cons are for them.

I am definitely not happy with KVS at this point- the timing has basically amounted to a bait-and-switch for me, since I was never able to fully utilize the availability functions.

cmn.jcs Oct 22, 2014 8:21 pm


Originally Posted by kraftphysics (Post 23718460)
[snip...]

The availability portion of the tool was the only reason I bought it- the rest was just bonus.

I've been looking at ExpertFlyer, but wondered what other options might exist and what the pros and cons are for them.

I am definitely not happy with KVS at this point- the timing has basically amounted to a bait-and-switch for me, since I was never able to fully utilize the availability functions.

I think you're confused on what you're looking for. As I understand it, you're looking for award availability. The current kerfluffle is about regular availability (i.e. what paid tickets book into). Award availability display is currently unaffected, although you'll still need to sign up with the appropriate airlines so that the tool can get to the award availability data.

percysmith Oct 22, 2014 8:39 pm


Originally Posted by KVS (Post 23693415)
This is a normal POS Availability variation (which was intended by CX itself) -- please see http://Help.KVSTool.com/#Factors

Thanks kvs. CX is feeding very poor information to all non-cathaypacific.com sources - I've replicated Availability/GTC's finding with the mobile version, Amadeus TW and a friend's ExpertFlyer. CX is just trying to channel traffic into its own website.

KVS Oct 22, 2014 9:54 pm


Originally Posted by kraftphysics (Post 23718460)
I have been living in the dark ages of flying for a while now, and still have managed to do pretty good.

I frequently use my miles for upgrades on long-haul flights, and usually took a long time on the phone trying to find availability. A little over a week ago, I discovered the KVS availability tool, and thought that it would work perfectly. I sent my credit card info in, and got my membership and license info.

Welcome to the KVS Tool!


Originally Posted by kraftphysics (Post 23718460)
The first time I tried to use this (Yesterday) I discovered that the availability functions have been discontinued.


Originally Posted by cmn.jcs (Post 23719922)
I think you're confused on what you're looking for. As I understand it, you're looking for award availability. The current kerfluffle is about regular availability (i.e. what paid tickets book into). Award availability display is currently unaffected, although you'll still need to sign up with the appropriate airlines so that the tool can get to the award availability data.

Indeed, there have been no changes or impact to the Award/Upgrade Availability functions, which are accessible via the [Awards] Tab the KVS Tool, as further detailed in the KVS Tool User Guide:

http://Help.KVSTool.com/#Classes

KVS Oct 22, 2014 9:57 pm


Originally Posted by jozdemir (Post 23714058)
Does anyone else have issues searching same day availability same day using GTC? Mine always comes back with an error.


Originally Posted by tomh009 (Post 23714595)
It looks like GTC requires you to specify a time of day rather than just leaving it as "default".


Originally Posted by jozdemir (Post 23714673)
Tried that, I get this:

"Date Out-Of-Range / Time (+8 Hours) must be specified"

Doesn't really help me if I want to look at a flight departing in a few hours.

Oh well...

As noted in the [Availability/GTC] section of the KVS Tool User Guide at http://Help.KVSTool.com/#Method_Availability_GTC:
"The requested [Time:] setting must be set at least 8 hours ahead of the current time (at the point of departure).
  • For Example: If the current time is 10:00, enter 19:00.
  • For Example: If the current time is 16:00, enter 01:00 and set the [Date:] to the following day and [Sort:] to [Departure Time].

Nevertheless, results will include all remaining flights, including those that are scheduled to depart within this 8-hour time window."
Alternatively, you can use the KVS Tool Mobile Companion for same-date searches.

Xyzzy Oct 22, 2014 10:34 pm


[KVS emailed kraftphysics:]
Unfortunately, due to abusive behavior and actions of certain Members, we are no longer able to provide such information.
Telling a vendor that their data is being misused and accessed in an unauthorised manner is 'abusive behavior'? That you can no longer sell unauthorised access to the misused data is someone elses fault??!! That's rich, KVS.


Originally Posted by kraftphysics (Post 23718460)
I am definitely not happy with KVS at this point- the timing has basically amounted to a bait-and-switch for me, since I was never able to fully utilize the availability functions.

If I were you I'd be asking KVS f:or a refund. Barring that, I'd request a refund from your credit card company.

Oh and lest I be rude, WELC:pME TO FT, kraftphysics!!!

josephstern Oct 22, 2014 10:37 pm

From the KVS email to our new FTer:

"Unfortunately, due to abusive behavior and actions of certain Members, we are no longer able to provide such information."

Can someone decode that? Is it just a complete redirection of the issue?

josephstern Oct 22, 2014 10:39 pm


Originally Posted by Xyzzy (Post 23720446)
Telling a vendor that their data is being misused and accessed in an unauthorised manner is 'abusive behavior'? That you can no longer sell unauthorised access to the misused data is someone elses fault??!! That's rich, KVS.

If I were you I'd be asking KVS f:or a refund. Barring that, I'd request a refund from your credit card company.

You beat me to it. It's so insanely backward.

lewinr Oct 23, 2014 1:33 am

Thanks to all the complainers (many of whom have admitted they are not even current KVS customers) for ruining this Forum and the tool itself for the rest of us. (It seems that the paying customers are more complaining about the opaque instructions rather than the morality of needing to misrepresent themselves to get the required credentials. And the current customers who are troubled by the morality are receiving prorated refunds if they request that.)

Please now feel free to police all the forums in FT where people discuss/share corporate codes and promotion codes (especially the ones for airlines/hotels and rental car companies which you never use) so you can explain to everybody how wrong their behavior is. Make sure you do it at least once a day.

No doubt I'll see replies about how this case is completely different because KVS is making money, and is providing a service and not a tool. I doubt KVS makes very much money from this given the amount of time he spends maintaining it. And the option that this is a service and not a tool (customized browser) is your subjective opinion.

liber Oct 23, 2014 5:13 am

How do I get GTC credentials?

flyerhog Oct 23, 2014 12:08 pm

Hi, I'm recieving error 35758, running kvs on wine 1.6.2 on a ubuntubuild, any help will be appreciated

KVS Oct 23, 2014 12:12 pm


Originally Posted by liber (Post 23721310)
How do I get GTC credentials?

YGM!

KVS Oct 23, 2014 12:14 pm


Originally Posted by flyerhog (Post 23723502)
Hi, I'm recieving error 35758, running kvs on wine 1.6.2 on a ubuntubuild, any help will be appreciated

Please try downgrading to an older WINE Version (preferably V1.2.3):

http://Help.KVSTool.com/#Linux

josephstern Oct 23, 2014 12:18 pm


Originally Posted by KVS (Post 23723531)
YGM!

OMG - he found another way!

My credentials don't work anymore.

IMH Oct 23, 2014 12:44 pm


Originally Posted by lewinr (Post 23720887)
current customers [...] are receiving prorated refunds if they request that

I don't recall seeing that reported, so thank you for adding the information.

JIMCHI Oct 23, 2014 5:12 pm


Originally Posted by josephstern (Post 23723587)
OMG - he found another way!

My credentials don't work anymore.

If someone believes using GTC on KVS is illegal or unethical, they certainly wouldn't want to be using it.

josephstern Oct 23, 2014 7:30 pm


Originally Posted by JIMCHI (Post 23725191)
If someone believes using GTC on KVS is illegal or unethical, they certainly wouldn't want to be using it.

Not that I have a choice . . .

JIMCHI Oct 23, 2014 8:25 pm


Originally Posted by josephstern (Post 23725653)
Not that I have a choice . . .

?????? Everyone in this world has choices in their financial dealings. That's how our system works. If you think that Toyota or GM caused unnecessary deaths due to their negligence, then don't buy their cars. If you think that some bank helped cause the economic collapse- don't do business with them. The same applies here- make your point by no longer using the GTC search feature, or just drop KVS altogether if your feelings are that strong. Make these choices yourself rather than just trying to influence others as to how to make their choices. The pros and cons have been clearly laid out in all the posts here. Just decide.

A_Lee Oct 24, 2014 12:01 am


Originally Posted by lewinr (Post 23720887)
Thanks to all the complainers (many of whom have admitted they are not even current KVS customers) for ruining this Forum and the tool itself for the rest of us.

In the same vein, thanks to KVS for ruining the flightstats.com availability by scraping data from it in a manner inconsistent with what the website was designed, and thereby flightstats decided to delete the function so that the rest of us using it the way it was intended no longer can. And yeah, I'm one of those you were referring to who doesn't even use the KVS tool.

Perhaps think of it more along the lines of some really good deal that someone finds. They then post the details of it, and suddenly everyone is taking advantage of the good deal, including some who abuse the deal in trying to milk it for all it's worth. Then the business realizes that they're generosity is being taken advantage of and so they pull the plug, resulting in absolutely nobody being able to get the deal anymore. Likewise here, some of us were happy with the deal (ie. flightstats). But KVS saw fit to abuse that deal, and now not only KVS users, but legitimate users as well do not have access to the deal anymore. There was no blame there on the legitimate users, but full blame on KVS or any other similar tools or whatever that may have been scraping/accessing their data in a manner opposing to what was intended.

So be upset all you want, but it's KVS who's taken the first shots at legitimate users, not the other way around!

flyerhog Oct 24, 2014 1:25 am

Hi, can I have GTC credentials please, thanks.


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