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Originally Posted by josephstern
(Post 23713816)
Unless they know how many searches you ran before the change happened. If you never used 'availability' then they may not be inclined to help.
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Originally Posted by KVS
(Post 23713571)
The KVS Tool contains as many as 50+ different Methods, features and functions, so the discontinuation of 1 or 2 Methods in question, while unfortunate, is hardly "massive".
Nevertheless, we fully appreciate that many of our Members have found those Methods valuable and will continue to work toward finding a suitable replacement. These types of requests would be evaluated and handled on a case-by-case basis. [KVS Translation tool 9.9.2 / Plutonium] Code:
The KVS Tool contains as many as 50+ different ways of scraping data from |
Can you disenchanted people just move on. If you don't want to continue the service as is and are firm in your beliefs, just don't use it. It wasn't that expensive to start off with. If there's some huge monetary issue involved, then ask them for a prorated refund and cancel your account. Simply do what you think is right. Please let us know when you've cancelled your entire KVS account so we all don't have to listen to further rants.
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Originally Posted by JIMCHI
(Post 23713879)
Can you disenchanted people just move on. If you don't want to continue the service as is and are firm in your beliefs, just don't use it. It wasn't that expensive to start off with. If there's some huge monetary issue involved, then ask them for a prorated refund and cancel your account. Simply do what you think is right. Please let us know when you've cancelled your entire KVS account so we all don't have to listen to further rants.
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Does anyone else have issues searching same day availability same day using GTC? Mine always comes back with an error.
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Originally Posted by IMH
(Post 23710737)
I was also disappointed when I first took a little time to look at what was going on inside the KVS black box. That was back in 2011, when I was still a subscriber.
KVS got sufficiently rattled by criticism/questions from people who'd understood what was going on for some time (some of whom have contributed to this thread) to make a rather unwise move (from his point of view): he started a discussion on milepoint. The key points were summarised in this post.) The thread was quite enlightening until Randy Petersen stamped on it. A couple of interesting threads I read on that website, and thoroughly recommend anyone thinking about KVS to give it a read if you have any concerns about what you're reading here. It becomes perfectly clear what the man is all about once you read all that, but of course everyone needs to make up their own minds, and maybe some will have no problem doing business with KVS. While I'm here, guess I'll just go ahead and respond to a couple items...
Originally Posted by KVS
(Post 23713571)
The KVS Tool contains as many as 50+ different Methods, features and functions, so the discontinuation of 1 or 2 Methods in question, while unfortunate, is hardly "massive".
Now isn't that ALL the methods you have for searching general availability? And all three of them have disappeared (if you're considering people who haven't yet signed up for an unauthorized account with FAU). Then take a look at the title of this thread. It's titled, "KVS Availability Tool"! Suddenly all general availability has disappeared, and you call that "hardly "massive""? Shaking my head in disbelief, though guess I shouldn't knowing who's speaking. Just more of the usual in your attempt to deflect what is the real issue.
Originally Posted by JIMCHI
(Post 23705771)
I wish everyone would stop complaining about how KVS gets it's data. It's none of my concern. It's between KVS and the data provider. If you have serious qualms about it, you always have the option of discontinuing use of KVS.
But regardless of the legal/moral issue of accessing data you're not authorized to, probably a much bigger reason to be concerned for most now using it is the search methods disappearing, and perhaps won't come back. Forking out money for a tool, only to realize you bought something worthless because no more data is available is most definitely the concern of the customer (or I guess as KVS views it, not a customer at all, but merely a contributor, donating funds to him). |
Oh, yeah, forgot to mention one more thing. KVS needs to test all their methods. So even if they're leaving it up to the user to decide whether or not to use some method, they themselves must have, at least while developing that part of the tool, to test that it works. So KVS is every bit as legally liable for any breeches as is the user. Don't recall seeing anyone mention that point till now. Not that it really makes a whole lot of difference if KVS is located in a foreign country (as has been posted), and not readily accessible, being any interested parties may very well just give up before spending a lot of effort/money in trying to track him down. Probably much easier for them to just plug the holes, which seems to be what's been happening all along.
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Originally Posted by andymo99
(Post 23709563)
KVS, your answers to a selective subset of posts are disingenuous. You are nearly the only one on this thread pretending that the events of the past week are anything short of a massive devaluation of your tool. This charade is a slap in the face to longtime subscribers, especially those (such as myself) who have been champions of your service in the past.
This whole thing would sit much better with a little bit of humility and candor on your part. Instead, we are faced with smugness and hubris. Will you be honoring requests for prorated subscription refunds? (And will you be selecting this question as to one that merits a reply from you?!) Please answer my query here. I don't appreciate private messages asking me to redact my postings to FT. |
My Diamond "contribution" will expire in a few weeks and even though I'm (was?) a big fan and love the convenience and time-saving it provides, I don't think I'll be able to continue "supporting" this tool.
Thankfully, there are alternatives. |
<redacted>
The tone of recent discussion in this thread, and especially posts with personal attacks, like this one, remind me why I stopped hanging out at FT. I think it's time for me to head back to friendlier pastures (with higher signal-noise ratio) again. |
Originally Posted by jozdemir
(Post 23714058)
Does anyone else have issues searching same day availability same day using GTC? Mine always comes back with an error.
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Originally Posted by tomh009
(Post 23714595)
It looks like GTC requires you to specify a time of day rather than just leaving it as "default".
"Date Out-Of-Range / Time (+8 Hours) must be specified" Doesn't really help me if I want to look at a flight departing in a few hours. Oh well... |
Originally Posted by jozdemir
(Post 23714673)
Doesn't really help me if I want to look at a flight departing in a few hours.
Oh well... I'm waiting to see how things shake out, and whether other options might appear, before I downgrade to the ExpertFlyer web UI. Lots of complaints about KVS here, but the people running EF (who are they?) aren't particularly open, either. |
Ladies and Gentlemen, Dear Kids,
most of the participants in this thread are veterans of FT and most certainly know not to comment on a particular member but stick to the topic on hand. Do not get personal and only make comments on the topic of the thread, namely the 'KVS Availability Tool'. The same applies to the use of the private messaging system provided to members. Any violation of the FT rules will be dealt with as usual. Regards Oliver2002 Senior Mod |
Bye Bye KVS ....
Reply to my request for accessing flight availability : Hi and thanks for submitting a request for additional information regarding the [Availability/GTC] Method. Unfortunately, due to abusive behavior and actions of certain Members, we are no longer able to provide such information. We will continue to work toward finding a suitable replacement Method. In the meantime, Diamond-tier Members can continue to access Regular Availability via the KVS Tool Mobile Companion. This also has no impact on any of the other functions of the KVS Tool (including Award/Upgrade Availability). Please advise if this helps, I bought something and now they tell me to use my phone to get flight availability ! Is is a joke ?????????????????? |
How do i get GTC credentials?
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Originally Posted by jerry_greece
(Post 23715112)
How do i get GTC credentials?
But you can send them your CC number they will accept it with pleasure... |
Originally Posted by jerry_greece
(Post 23715112)
How do i get GTC credentials?
I've given up on the KVS Availability tool and just bought a year subscription to ExpertFlyer Pro. (wink-wink, nudge-nudge) |
Originally Posted by mat_bkk
(Post 23714783)
Bye Bye KVS ....Unfortunately, due to abusive behavior...I bought something and now they tell me to use my phone to get flight availability !..???
As Margaret Thatcher, i should next ask for my money back (Thanks for your 10th contribution! :td:) |
- deleted -
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I have been living in the dark ages of flying for a while now, and still have managed to do pretty good.
I frequently use my miles for upgrades on long-haul flights, and usually took a long time on the phone trying to find availability. A little over a week ago, I discovered the KVS availability tool, and thought that it would work perfectly. I sent my credit card info in, and got my membership and license info. The first time I tried to use this (Yesterday) I discovered that the availability functions have been discontinued. I asked for the GTC credentials, and was sent this: "Hi and thanks for submitting a request for additional information regarding the [Availability/GTC] Method. Unfortunately, due to abusive behavior and actions of certain Members, we are no longer able to provide such information. We will continue to work toward finding a suitable replacement Method. In the meantime, Diamond-tier Members can continue to access Regular Availability via the KVS Tool Mobile Companion. This also has no impact on any of the other functions of the KVS Tool (including Award/Upgrade Availability). Please advise if this helps," The availability portion of the tool was the only reason I bought it- the rest was just bonus. I've been looking at ExpertFlyer, but wondered what other options might exist and what the pros and cons are for them. I am definitely not happy with KVS at this point- the timing has basically amounted to a bait-and-switch for me, since I was never able to fully utilize the availability functions. |
Originally Posted by kraftphysics
(Post 23718460)
[snip...]
The availability portion of the tool was the only reason I bought it- the rest was just bonus. I've been looking at ExpertFlyer, but wondered what other options might exist and what the pros and cons are for them. I am definitely not happy with KVS at this point- the timing has basically amounted to a bait-and-switch for me, since I was never able to fully utilize the availability functions. |
Originally Posted by KVS
(Post 23693415)
This is a normal POS Availability variation (which was intended by CX itself) -- please see http://Help.KVSTool.com/#Factors
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Originally Posted by kraftphysics
(Post 23718460)
I have been living in the dark ages of flying for a while now, and still have managed to do pretty good.
I frequently use my miles for upgrades on long-haul flights, and usually took a long time on the phone trying to find availability. A little over a week ago, I discovered the KVS availability tool, and thought that it would work perfectly. I sent my credit card info in, and got my membership and license info.
Originally Posted by kraftphysics
(Post 23718460)
The first time I tried to use this (Yesterday) I discovered that the availability functions have been discontinued.
Originally Posted by cmn.jcs
(Post 23719922)
I think you're confused on what you're looking for. As I understand it, you're looking for award availability. The current kerfluffle is about regular availability (i.e. what paid tickets book into). Award availability display is currently unaffected, although you'll still need to sign up with the appropriate airlines so that the tool can get to the award availability data.
http://Help.KVSTool.com/#Classes |
Originally Posted by jozdemir
(Post 23714058)
Does anyone else have issues searching same day availability same day using GTC? Mine always comes back with an error.
Originally Posted by tomh009
(Post 23714595)
It looks like GTC requires you to specify a time of day rather than just leaving it as "default".
Originally Posted by jozdemir
(Post 23714673)
Tried that, I get this:
"Date Out-Of-Range / Time (+8 Hours) must be specified" Doesn't really help me if I want to look at a flight departing in a few hours. Oh well... "The requested [Time:] setting must be set at least 8 hours ahead of the current time (at the point of departure). Alternatively, you can use the KVS Tool Mobile Companion for same-date searches.
Nevertheless, results will include all remaining flights, including those that are scheduled to depart within this 8-hour time window." |
[KVS emailed kraftphysics:] Unfortunately, due to abusive behavior and actions of certain Members, we are no longer able to provide such information.
Originally Posted by kraftphysics
(Post 23718460)
I am definitely not happy with KVS at this point- the timing has basically amounted to a bait-and-switch for me, since I was never able to fully utilize the availability functions.
Oh and lest I be rude, WELC:pME TO FT, kraftphysics!!! |
From the KVS email to our new FTer:
"Unfortunately, due to abusive behavior and actions of certain Members, we are no longer able to provide such information." Can someone decode that? Is it just a complete redirection of the issue? |
Originally Posted by Xyzzy
(Post 23720446)
Telling a vendor that their data is being misused and accessed in an unauthorised manner is 'abusive behavior'? That you can no longer sell unauthorised access to the misused data is someone elses fault??!! That's rich, KVS.
If I were you I'd be asking KVS f:or a refund. Barring that, I'd request a refund from your credit card company. |
Thanks to all the complainers (many of whom have admitted they are not even current KVS customers) for ruining this Forum and the tool itself for the rest of us. (It seems that the paying customers are more complaining about the opaque instructions rather than the morality of needing to misrepresent themselves to get the required credentials. And the current customers who are troubled by the morality are receiving prorated refunds if they request that.)
Please now feel free to police all the forums in FT where people discuss/share corporate codes and promotion codes (especially the ones for airlines/hotels and rental car companies which you never use) so you can explain to everybody how wrong their behavior is. Make sure you do it at least once a day. No doubt I'll see replies about how this case is completely different because KVS is making money, and is providing a service and not a tool. I doubt KVS makes very much money from this given the amount of time he spends maintaining it. And the option that this is a service and not a tool (customized browser) is your subjective opinion. |
How do I get GTC credentials?
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Hi, I'm recieving error 35758, running kvs on wine 1.6.2 on a ubuntubuild, any help will be appreciated
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Originally Posted by liber
(Post 23721310)
How do I get GTC credentials?
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Originally Posted by flyerhog
(Post 23723502)
Hi, I'm recieving error 35758, running kvs on wine 1.6.2 on a ubuntubuild, any help will be appreciated
http://Help.KVSTool.com/#Linux |
Originally Posted by KVS
(Post 23723531)
YGM!
My credentials don't work anymore. |
Originally Posted by lewinr
(Post 23720887)
current customers [...] are receiving prorated refunds if they request that
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Originally Posted by josephstern
(Post 23723587)
OMG - he found another way!
My credentials don't work anymore. |
Originally Posted by JIMCHI
(Post 23725191)
If someone believes using GTC on KVS is illegal or unethical, they certainly wouldn't want to be using it.
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Originally Posted by josephstern
(Post 23725653)
Not that I have a choice . . .
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Originally Posted by lewinr
(Post 23720887)
Thanks to all the complainers (many of whom have admitted they are not even current KVS customers) for ruining this Forum and the tool itself for the rest of us.
Perhaps think of it more along the lines of some really good deal that someone finds. They then post the details of it, and suddenly everyone is taking advantage of the good deal, including some who abuse the deal in trying to milk it for all it's worth. Then the business realizes that they're generosity is being taken advantage of and so they pull the plug, resulting in absolutely nobody being able to get the deal anymore. Likewise here, some of us were happy with the deal (ie. flightstats). But KVS saw fit to abuse that deal, and now not only KVS users, but legitimate users as well do not have access to the deal anymore. There was no blame there on the legitimate users, but full blame on KVS or any other similar tools or whatever that may have been scraping/accessing their data in a manner opposing to what was intended. So be upset all you want, but it's KVS who's taken the first shots at legitimate users, not the other way around! |
Hi, can I have GTC credentials please, thanks.
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