TripAdvisor
#391




Join Date: Aug 2009
Location: RDU
Programs: A few
Posts: 5,506
I would like to know whatever crack it is you are smoking because it sounds good to me.
#392
Join Date: Feb 2010
Location: DCA
Posts: 292
Read up thread and you'll see the discussion is about email alerts, rates and advertising affecting the sites neutrality. Flyer Talk is a perfect example of raw opinions tempered by its membership, just as Trip Advisor is. The use of moderators and administrators doesn't take away from the post quality IMHO.
I keep reiterating that it's how the content is used. Again, Trip Advisor is the best source of raw end user information regarding hotels on the Internet.
As you mentioned and corrected me about outliers. Your Scotland hotel is a perfect example of outlier.
I keep reiterating that it's how the content is used. Again, Trip Advisor is the best source of raw end user information regarding hotels on the Internet.
As you mentioned and corrected me about outliers. Your Scotland hotel is a perfect example of outlier.
#393
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Any forum can have someone paid to monitor the forums. On Trip Advisor, General Managers are paid, in turn part of their job is to ensure customer satisfaction, and follow up Trip Advisor comments.
Here on Flyer Talk, there are paid liaisons from various loyalty programs and businesses involved. So if by neutral you mean lack of paid postings, then I think you may want to rethink the forums you are involved on.
#394




Join Date: Nov 2005
Location: SEA
Programs: HH Silver
Posts: 2,430
While I am always wary of one post wonders, I am surprised how many people post for the first time about the hotel I work in. They are not paid, or asked to post, and for the most part, their reviews are pretty accurate. This has led me to not discount the single posts anymore, but to just average them in with the others. I still give more weight to a user review that has many many posts though.
#395
Join Date: Mar 2012
Programs: BA,LH,LY,OK
Posts: 362
I NEVER failed when selecting a hotel room with TripAdvisor
the hotel pictures at hotel websites are the most unreliable things on earth
the ability to see real pictures of the place is the most important thing that TA provides
just compare rankings with other websites + be suspicious when reading 1 time reviews and that's it
it's still a great tool
the hotel pictures at hotel websites are the most unreliable things on earth
the ability to see real pictures of the place is the most important thing that TA provides
just compare rankings with other websites + be suspicious when reading 1 time reviews and that's it
it's still a great tool
#396




Join Date: Aug 2009
Location: RDU
Programs: A few
Posts: 5,506
I didn't know there were different types. By I guess it takes a pro to know there are different types of crack cocaine.
Any forum can have someone paid to monitor the forums. On Trip Advisor, General Managers are paid, in turn part of their job is to ensure customer satisfaction, and follow up Trip Advisor comments.
Here on Flyer Talk, there are paid liaisons from various loyalty programs and businesses involved. So if by neutral you mean lack of paid postings, then I think you may want to rethink the forums you are involved on.
Any forum can have someone paid to monitor the forums. On Trip Advisor, General Managers are paid, in turn part of their job is to ensure customer satisfaction, and follow up Trip Advisor comments.
Here on Flyer Talk, there are paid liaisons from various loyalty programs and businesses involved. So if by neutral you mean lack of paid postings, then I think you may want to rethink the forums you are involved on.
#397

Join Date: Sep 2006
Posts: 6,964
And unfortunately just like on Flyertalk, quantity of posts doesn't always equate to quality of posts.
#398
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
I'm pleased that I was able to teach you something new, but I don't agree with you about it being an outlier. Nor do the courts or regulatory bodies (nor do the majority of people on this thread agree with you either, apparently)
And unfortunately just like on Flyertalk, quantity of posts doesn't always equate to quality of posts.
#399




Join Date: Aug 2009
Location: RDU
Programs: A few
Posts: 5,506
#401
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Conclusion
Many business spend too much time trying to perfect/manage their Yelp or TripAdvisor reviews & scores/stars rather trying to fix potential issues that the guest have.
All the business that are reviewed on these sites sometimes get less than stellar reviews that the owners don’t necessarily agree to. But the good this is that they all average out in the long terms.
If I have a look at the TripAdvisor, I mostly read the less than perfect star reviews, because I found them to be most authentic and warn potential issues that I may have with the property.
If you can find the actual review on TripAdvisor to which this was reply to, do send me an email and/or leave a comment below.
Many business spend too much time trying to perfect/manage their Yelp or TripAdvisor reviews & scores/stars rather trying to fix potential issues that the guest have.
All the business that are reviewed on these sites sometimes get less than stellar reviews that the owners don’t necessarily agree to. But the good this is that they all average out in the long terms.
If I have a look at the TripAdvisor, I mostly read the less than perfect star reviews, because I found them to be most authentic and warn potential issues that I may have with the property.
If you can find the actual review on TripAdvisor to which this was reply to, do send me an email and/or leave a comment below.
For example, we stayed at Trip Advisors #1 rated Family Hotel in the US.. 21 nights at Floridays, Orlando.. this past spring break. Reading the horrible reviews, I thought, ok.. I think my family can handle this. Just gotta make sure if I book with an owner, we've got daily towel refresh and regular room service. Problem arises.. GM handles the situation perfectly. I ended up giving them a 5 star review.. My only review posted in probably in 3 years.
It was a 3 bedroom condo, 2 bathrooms, 1,600 square feet. Granite in bathrooms and full kitchen. 4 TVs. Free parking. $116 per night.
#402


Join Date: Apr 2006
Location: New York City/NY22
Programs: AA Platinum 2.3MM (Lifetime PLT)
Posts: 5,291
For example, we stayed at Trip Advisors #1 rated Family Hotel in the US.. 21 nights at Floridays, Orlando.. this past spring break. Reading the horrible reviews, I thought, ok.. I think my family can handle this. Just gotta make sure if I book with an owner, we've got daily towel refresh and regular room service. Problem arises.. GM handles the situation perfectly. I ended up giving them a 5 star review.. My only review posted in probably in 3 years.
About 20 years ago when Zagat expanded to other cities outside their home base they printed a warning that restaurants were rated compared to each other locally not nationally. Thus, if Daniel is a 28 (out of 30) for food in New York, you should not expect the same quality meal in a restaurant rated 28 in Indianapolis. I understand that approach although I do not agree with it.
Giving an establishment a high rating when it is the best of the lot, all of which are substandard, is like rating a restaurant "Best Sushi In Mogadishu."
#403


Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Programs: KrisFlyer Gold
Posts: 9,606
Landing Gear, that's a good point.
However, the same topic comes up with costs:
In Zurich (or New York, or Singapore, for that matter) you can get a 3* hotel hardly for 100$, and 5* won't be found for less than 200++$
Compare it to, say Bangkok, Hangzhou, Kuala Lumpur, where 3* will cost you maybe 30$ and 5* can be have for as low as 60$..
You won't rate the hotels in Zurich overpriced because of that, will you? Also, you don't expect LESS from the hotel in Bangkok just because it's only 1/4 of the one in Singapore, or do you?
There should always be some kind of "localisation" with any ratings in my opinion.
And not just that - depending on the location, I've also different "expectations". A 5* hotel in ZRH which is 300m away from a train station certainly won't offer free pickup service from there. Go to BKK, it's very common to offer such services. Will I rate the hotel in ZRH worse because of no-pickup service? Certainly not!
However, a 5* hotel with only an outdoor pool in Switzerland would get downrated by myself, while a 5* in BKK also just having an outdoor pool certainly wouldn't.
For me, a lot of things can be seen either as positive or negative, depending on the situation. Just a few things are either always good or always bad, no matter what. It's those things that I try to look / filter for.
However, the same topic comes up with costs:
In Zurich (or New York, or Singapore, for that matter) you can get a 3* hotel hardly for 100$, and 5* won't be found for less than 200++$
Compare it to, say Bangkok, Hangzhou, Kuala Lumpur, where 3* will cost you maybe 30$ and 5* can be have for as low as 60$..
You won't rate the hotels in Zurich overpriced because of that, will you? Also, you don't expect LESS from the hotel in Bangkok just because it's only 1/4 of the one in Singapore, or do you?
There should always be some kind of "localisation" with any ratings in my opinion.
And not just that - depending on the location, I've also different "expectations". A 5* hotel in ZRH which is 300m away from a train station certainly won't offer free pickup service from there. Go to BKK, it's very common to offer such services. Will I rate the hotel in ZRH worse because of no-pickup service? Certainly not!
However, a 5* hotel with only an outdoor pool in Switzerland would get downrated by myself, while a 5* in BKK also just having an outdoor pool certainly wouldn't.
For me, a lot of things can be seen either as positive or negative, depending on the situation. Just a few things are either always good or always bad, no matter what. It's those things that I try to look / filter for.
#404




Join Date: Nov 2005
Location: SEA
Programs: HH Silver
Posts: 2,430
That is why you have to read between the lines on Tripadvisor. It does not make it any less accurate, as this thread suggests, that hotel in Mexico WAS half the price. That is a completely accurate statement. If someone is stupid enough to take a statement like that at face value, then they probably should hire a travel agent to do their work for them, and therefore have someone to complain to.
#405

Join Date: Sep 2006
Posts: 6,964
Just in time for Christmas, a rather famous inn has been given a five star review on Trip Advisorr, spoofing the inaccurate and biased nature of the site.
http://www.telegraph.co.uk/travel/tr...or-review.html
I do use multiple languages daily in both my professional and my personal life, but I am confident that my English skills are not in question, nor are my reading comprehension skills a concern. If a language barrier exists, then it certainly is not on the part of this poster.
However, being able to read and properly comprehend multiple languages does have a benefit on Trip Advisor, as I can filter out tourist-type comments which may not be relevant to me. For instance, one of the top rated restaurants (not just gelateria, but restaurants) in Rome sells gelato near San Pietro. It regularly has queues out the door thanks to North American tourists who are visiting the Vatican, and they rave about it on Trip Advisor. It is the same mass produced, highly coloured, piled in mounds poor quality gelato found at countless low range shops around Italy and France. Yet the artisan gelateria are rated quite poorly from the same type of traveller, who often complain that the gelato is kept in small quantities in a lidded metal container, and that they were not permitted to sample every flavour. (It is the norm to produce small batches of quality product, and to protect it from light and air, and most of these places do not consider themselves to be the local Baskin-Robbins, offering unlimited sampling)
Reading reviews in local language provides me with a more accurate assessment of the establishment.
Why thank you. That's very kind of you, as I certainly don't have a quantity of posts and strive for quality of posts instead.
Quantity of posts on Trip Advisor is however relevant to me generally only to be able to assess a reviewer's personal tastes. If for instance a reviewer considers M Horton to be an excellent boulanger, or visits Red Lobster for a quality seafood dinner, then I know that their opinions are of little relevance to me.
For those who do not believe that Trip Advisor is reliable, and that reviews are balanced, I'm curious if they feel that this poster was being untruthful?
http://www.telegraph.co.uk/travel/tr...or-review.html
I reviewed post 337, but it seems to me there is a language barrier (you mention previously you are German, thus I assume your primary language is German), my post you quoted has me referring to other posters who was questioning the neutrality of the site due to external mechanisms such as email alerts, marketing and advertisng, etc.
However, being able to read and properly comprehend multiple languages does have a benefit on Trip Advisor, as I can filter out tourist-type comments which may not be relevant to me. For instance, one of the top rated restaurants (not just gelateria, but restaurants) in Rome sells gelato near San Pietro. It regularly has queues out the door thanks to North American tourists who are visiting the Vatican, and they rave about it on Trip Advisor. It is the same mass produced, highly coloured, piled in mounds poor quality gelato found at countless low range shops around Italy and France. Yet the artisan gelateria are rated quite poorly from the same type of traveller, who often complain that the gelato is kept in small quantities in a lidded metal container, and that they were not permitted to sample every flavour. (It is the norm to produce small batches of quality product, and to protect it from light and air, and most of these places do not consider themselves to be the local Baskin-Robbins, offering unlimited sampling)
Reading reviews in local language provides me with a more accurate assessment of the establishment.
Quantity of posts on Trip Advisor is however relevant to me generally only to be able to assess a reviewer's personal tastes. If for instance a reviewer considers M Horton to be an excellent boulanger, or visits Red Lobster for a quality seafood dinner, then I know that their opinions are of little relevance to me.
For those who do not believe that Trip Advisor is reliable, and that reviews are balanced, I'm curious if they feel that this poster was being untruthful?
I recently went on a 4-wheeling trip. At the end of the trip, the operator provided a discount on the spot for anyone who reviewed their business on tripadvisor with the computer at the counter. At home I reviewed their business truthfully, and deducted another * for the strong-armed tactic. (I would have done the trip regardless)

