TripAdvisor
#301
Suspended
Join Date: Jan 2013
Programs: AA, HH, UA, Marriott, SW, Club Carlson, IHG
Posts: 202
Reliable or not, it is amazing how tripadvisor now runs the show. All hotels I have been to in the past months have stickers on the front door, certificates, awards, signs "rate us on tripadvisor", etc.
Tripadvisor has power and now dominates the show. Even the once a year casual traveler is aware.
Tripadvisor has power and now dominates the show. Even the once a year casual traveler is aware.
#303
A FlyerTalk Posting Legend


Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 57,077

FWIW I read TA reviews with a critical and jaundiced eye and have been happy with the choices I've made far more often than not. In fact only twice in 8 years have I really been truly disappointed with the hotel I booked after checking TA which considering that's probably 100+ hotels isn't a bad average.
Not saying it's perfect or completely without biases just one tool in the travel toolbox I use.
#304




Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,388
So I've recently started writing for TripAdvisor and I was looking at a review I wrote today for a bakery in Cary, NC called La Farm. I noticed it was the #5 (of 304) restaurant in Cary and I decided to look at what else was in the Top 10. Well, number six is a Chic-Fil-A with 10 reviews. That right there sums up a lot of the problems with TA.
Also, when I was looking at hotel reviews for a HGI I stayed at there seemed to be a suspicious amount of 1 time highly positive, 5 star reviews.
Also, when I was looking at hotel reviews for a HGI I stayed at there seemed to be a suspicious amount of 1 time highly positive, 5 star reviews.
#305

Join Date: Aug 2005
Posts: 3,438
So I've recently started writing for TripAdvisor and I was looking at a review I wrote today for a bakery in Cary, NC called La Farm. I noticed it was the #5 (of 304) restaurant in Cary and I decided to look at what else was in the Top 10. Well, number six is a Chic-Fil-A with 10 reviews. That right there sums up a lot of the problems with TA.
#306




Join Date: Oct 2006
Posts: 915
The Kettles were in Waikiki

Personally if I can't find info here on FT (which is where I look first), I will look at TripAdvisor. I read the negative reviews first to see if there are negatives that are truly worthwhile to note (i.e. "front desk was rude is NOT worthwhile" to note, nor is "hotel forgot my wake up call")


Personally if I can't find info here on FT (which is where I look first), I will look at TripAdvisor. I read the negative reviews first to see if there are negatives that are truly worthwhile to note (i.e. "front desk was rude is NOT worthwhile" to note, nor is "hotel forgot my wake up call")
#307
FlyerTalk Evangelist


Join Date: Sep 2005
Location: MN
Programs: Lots of programs, dirt on all of them!
Posts: 11,943
the sheer volume of reviews on TA can be helpful at seeing the types of problems that might be encountered. If a particular review intrigues me, I might look up the poster's reviews of other properties to see if there are any relevant points of reference. And I pretty much never read the reviews of people posting for the first time.
I use TA mostly for the forums. But the hotel and attraction rankings are pretty much irrelevant to me. I know they are way too skewed. I prefer to do my own research as to what there is to do in a city, etc. I don't go to TA for deciding which hotel to stay at. I rarely give hotel reviews anymore to TA. I just don't believe in their system.
As others have said, the rankings are so inaccurate compared to what they should be for many activities, restaurants, hotels, etc.
Remember TA is a for-profit business. Their goal is to make money. The more reviews (accurate or not), the more they can advertise how many reviews they have, the more hits they get from travelers and the more they can charge advertisers.
#308
Join Date: Jul 2013
Location: scotland/EDI
Programs: BAEC , M&M , VIRGIN FC , FLYING BLUE
Posts: 1,438
I for one take reviews on TA with a pinch of salt
I know for a fact that certain businesses on TA are somehow able to get bad reviews deleted
I am in discussion with TA on this subject but they state they cant reveal why posts are removed even though I have furnished them with information of the posts and the posters involved [with their permission ]
IMHO it is time for a thorough investigation into the running of TA
I know for a fact that certain businesses on TA are somehow able to get bad reviews deleted
I am in discussion with TA on this subject but they state they cant reveal why posts are removed even though I have furnished them with information of the posts and the posters involved [with their permission ]
IMHO it is time for a thorough investigation into the running of TA
Last edited by jacobitetraveller; Aug 29, 2013 at 9:37 am Reason: typo
#309

Join Date: Aug 2005
Posts: 3,438
For discussion, here is a restaurant that served one of my most disappointing meals of the year, yet every recent review seems like it was written by one of those blurbsters who used to get paid to write fake movie review quotes, "Greatest adventure ever!", "Gravity is the bomb!", etc, etc
I don't know if they are fake or not, but the pattern of reviews and the language used seem highly suspicious to me. Wondering what others think
http://www.tripadvisor.com/Restauran...n_England.html
I don't know if they are fake or not, but the pattern of reviews and the language used seem highly suspicious to me. Wondering what others think
http://www.tripadvisor.com/Restauran...n_England.html
#310


Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Programs: KrisFlyer Gold
Posts: 9,606
lance, I can't seem that much that would appear to be fake on those reviews - sure, overly "excited" reviews might sound like fake, but it looks more like a relatively fancy restaurant that seems to be enjoyed by some group of clientel.
The reports read quite similar to a place I've visited last week:
http://www.tripadvisor.de/Restaurant...al_Poland.html
And boy, I did enjoy the food there. For restaurant reviews (more than for hotel reviews) it's entirely possible to have a really huge chunk of "great food, great place" reviews...
So far, TA has never failed me on Restaurants completely (ie, advertising good food meant good food, advertising value-for-money meant exactly that, etc.)
The reports read quite similar to a place I've visited last week:
http://www.tripadvisor.de/Restaurant...al_Poland.html
And boy, I did enjoy the food there. For restaurant reviews (more than for hotel reviews) it's entirely possible to have a really huge chunk of "great food, great place" reviews...
So far, TA has never failed me on Restaurants completely (ie, advertising good food meant good food, advertising value-for-money meant exactly that, etc.)
#311
Join Date: Sep 2013
Location: Asia
Programs: KF Gold | IHG Amb | SPG LTG | HH Gold
Posts: 548
TA, just like any other sides, should be read with scrutiny.
I'm not saying all TA reviews are false, but some "phantom" like reviews are quite easy to spot.
Expand your net of research is always the best option
I'm not saying all TA reviews are false, but some "phantom" like reviews are quite easy to spot.
Expand your net of research is always the best option
#312

Join Date: Aug 2005
Posts: 3,438
lance, I can't seem that much that would appear to be fake on those reviews - sure, overly "excited" reviews might sound like fake, but it looks more like a relatively fancy restaurant that seems to be enjoyed by some group of clientel.
The reports read quite similar to a place I've visited last week:
http://www.tripadvisor.de/Restaurant...al_Poland.html
And boy, I did enjoy the food there. For restaurant reviews (more than for hotel reviews) it's entirely possible to have a really huge chunk of "great food, great place" reviews...
So far, TA has never failed me on Restaurants completely (ie, advertising good food meant good food, advertising value-for-money meant exactly that, etc.)
The reports read quite similar to a place I've visited last week:
http://www.tripadvisor.de/Restaurant...al_Poland.html
And boy, I did enjoy the food there. For restaurant reviews (more than for hotel reviews) it's entirely possible to have a really huge chunk of "great food, great place" reviews...
So far, TA has never failed me on Restaurants completely (ie, advertising good food meant good food, advertising value-for-money meant exactly that, etc.)
By the way, the reviews for your restaurant above seem more authentic to me.
#313


Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Programs: KrisFlyer Gold
Posts: 9,606
Keep in mind that the more "touristic" the place might be, the more reviews from foreigners (who are using TA to actually get to the place) will show up, and some of them will be writting in English rather than their native mother languages, which means less details, and more superlatives.
#314

Join Date: Aug 2005
Posts: 3,438
Keep in mind that the more "touristic" the place might be, the more reviews from foreigners (who are using TA to actually get to the place) will show up, and some of them will be writting in English rather than their native mother languages, which means less details, and more superlatives.
#315
Join Date: May 2012
Programs: BA Executive Club
Posts: 154
Regarding CUT at Park Lane, one of the reviews "Absolutely mind blowing", the reviewer has 15 other restaurant reviews for London and the satisfaction level ranges from poor to mind blowing, so I would think it pretty genuine.

