Originally Posted by
ma91pmh
Conclusion
Many business spend too much time trying to perfect/manage their Yelp or TripAdvisor reviews & scores/stars rather trying to fix potential issues that the guest have.
All the business that are reviewed on these sites sometimes get less than stellar reviews that the owners don’t necessarily agree to. But the good this is that they all average out in the long terms.
If I have a look at the TripAdvisor, I mostly read the less than perfect star reviews, because I found them to be most authentic and warn potential issues that I may have with the property.
If you can find the actual review on TripAdvisor to which this was reply to, do send me an email and/or leave a comment below.
As I've advised up thread. I read to worst reviews and see if I can handle staying at the subject hotels. Doesn't matter what the ranking is. You can read all the positive reviews you want.. but in the end, without reviewing the horrible reviews, we don't get a complete picture.
For example, we stayed at Trip Advisors #1 rated Family Hotel in the US.. 21 nights at Floridays, Orlando.. this past spring break. Reading the horrible reviews, I thought, ok.. I think my family can handle this. Just gotta make sure if I book with an owner, we've got daily towel refresh and regular room service. Problem arises.. GM handles the situation perfectly. I ended up giving them a 5 star review.. My only review posted in probably in 3 years.
It was a 3 bedroom condo, 2 bathrooms, 1,600 square feet. Granite in bathrooms and full kitchen. 4 TVs. Free parking. $116 per night.