TripAdvisor
#541
A FlyerTalk Posting Legend




Join Date: Dec 2000
Location: Shanghai
Posts: 46,334
I only have around 15 reviews because I only review places that sufficiently move my needle enough to bother, and I think a lot of other people are like me.
#542
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
I understand. I am not saying that all contributors having fewer than ~25 reviews are not offering genuine reviews. But I know that those contributors who have 25 or more reviews are more likely to be genuine and therefore worth my trouble to read their reviews more thoroughly.
#543




Join Date: Mar 2007
Programs: QFF Gold, Flying Blue, Enrich
Posts: 5,369
And I'm not necessarily going to reply to some random who sends me a message. If I'm therefore judged to be a fake reviewer, well, the loss isn't mine.
#544
FlyerTalk Evangelist


Join Date: Sep 2005
Location: MN
Programs: Lots of programs, dirt on all of them!
Posts: 11,943
Obviously, its biggest weakness is the authenticity of each review. I therefore ignore the "rankings" and also ignore any reviews by contributors with fewer than 25 reviews. I give more credence to reviews by contributors with more than 50 reviews and by contributors who have other reviews at the types of hotels I know or often consider for my travels.
#545
A FlyerTalk Posting Legend




Join Date: Dec 2000
Location: Shanghai
Posts: 46,334
I take a slightly different angle. I look at how many POSTS or CONTRIBUTIONS one has on TA. For example, I have thousands of posts on TA, but I do very few reviews. Someone like me who posts a review on TA is probably very reliable/not fake, since I spend a lot of time on TA on the forums.
My take on reviews is completely different though. I use TA reviews to help point me in the direction of food that I might possibly like whenever I end up in cities that are difficult to research elsewhere on the internet. Most of the reviews I've written are geared towards others who are in the same boat.
#546




Join Date: Mar 2007
Location: SJC/SFO
Programs: WN A+ CP, UA 1MM/*A Gold, Mar LT Tit, IHG Plat, HH Dia
Posts: 6,377
I set my threshold a lot lower, usually around 3 reviews. Just filtering out the 1-review-ever posts often cuts down clutter significantly. These are most likely to be the shills, the wrote-a-review-because-the-hotel-had-a-kiosk-in-the-lobby types, and the OMG-I-had-a-terrible-experience-because-of-unique-stuff-that-I-won't-let-go crusaders.
#547
Join Date: Apr 2013
Posts: 57
I've reviewed some hotels on TripAdvisor. I don't say that a hotel is either good or bad; I describe my experiences, and include everything I believe would matter to someone making a decision.
For instance, I said that budget Hotel X had good Wi-Fi which worked very well. Later, another reviewer was less than happy because the Wi-Fi was down the entire length of his stay. That doesn't make my review inaccurate or misleading. It just means the other guest caught an unlucky break.
A person's satisfaction level may depend on how much he's willing to pay, and what compromises he's willing to make to pay less. Thus someone who's used to budget travel might think Hotel X is great compared to similar places. A non-budget traveler might think it's the pits by any standard. And I also said in my review that a non-budget traveler won't be happy at Hotel X.
For instance, I said that budget Hotel X had good Wi-Fi which worked very well. Later, another reviewer was less than happy because the Wi-Fi was down the entire length of his stay. That doesn't make my review inaccurate or misleading. It just means the other guest caught an unlucky break.
A person's satisfaction level may depend on how much he's willing to pay, and what compromises he's willing to make to pay less. Thus someone who's used to budget travel might think Hotel X is great compared to similar places. A non-budget traveler might think it's the pits by any standard. And I also said in my review that a non-budget traveler won't be happy at Hotel X.
#548




Join Date: Mar 2007
Location: SJC/SFO
Programs: WN A+ CP, UA 1MM/*A Gold, Mar LT Tit, IHG Plat, HH Dia
Posts: 6,377
A person's satisfaction level may depend on how much he's willing to pay, and what compromises he's willing to make to pay less. Thus someone who's used to budget travel might think Hotel X is great compared to similar places. A non-budget traveler might think it's the pits by any standard. And I also said in my review that a non-budget traveler won't be happy at Hotel X.
This is especially true when rating hotels that only purport to offer basic accommodations. A professional agency like AAA would classify them as 1-diamond properties. Yes, the building may be old, the towels kind of small, and the furniture mismatched. But if the door locks, the room's clean, the wifi works, the staff is polite, and all this comes at a rate that's literally half of what nicer properties two blocks away charge... well, it seems churlish to give them 1 star. They delivered on everything they promised and possibly more.
#549
Join Date: Jun 2014
Location: SYD
Programs: QF
Posts: 490
I still find TripAdvisor useful, the star ratings are good for getting a general idea of which ones to consider but definitely get into the nitty, gritty of the comments before deciding on a property to stay in. I admit I do use the star ratings when looking for restaurants alone. That being said, at the end of the TA hasn't really lead me astray many times at all I don't hesitate to use it in the future.
#550
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,856
That's always a challenge in writing reviews for a hotel: do you score it relative to the entire range of hotels, or relative to what it presents itself as?
This is especially true when rating hotels that only purport to offer basic accommodations. A professional agency like AAA would classify them as 1-diamond properties. Yes, the building may be old, the towels kind of small, and the furniture mismatched. But if the door locks, the room's clean, the wifi works, the staff is polite, and all this comes at a rate that's literally half of what nicer properties two blocks away charge... well, it seems churlish to give them 1 star. They delivered on everything they promised and possibly more.
This is especially true when rating hotels that only purport to offer basic accommodations. A professional agency like AAA would classify them as 1-diamond properties. Yes, the building may be old, the towels kind of small, and the furniture mismatched. But if the door locks, the room's clean, the wifi works, the staff is polite, and all this comes at a rate that's literally half of what nicer properties two blocks away charge... well, it seems churlish to give them 1 star. They delivered on everything they promised and possibly more.
The same goes with restaurants, you have to compare the hole in the wall Mexican joints not to Michelin star restaurants, but to other hole in the wall places.
#551
A FlyerTalk Posting Legend




Join Date: Dec 2000
Location: Shanghai
Posts: 46,334
For example, steaks at the Nanning Marriott cost more than steaks at Morton's in Shanghai even though Morton's is a much better restaurant. But, I would still give the former 5 stars and the latter 3 stars because Nanning doesn't have any other restaurants that I really like, whereas many restaurants in Shanghai are far superior to Morton's. If I didn't use this approach, every restaurant in Nanning would get 1 or 2 stars from me, and that wouldn't be especially useful.
#552


Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Programs: KrisFlyer Gold
Posts: 9,606
Seems my not-so-great review about a recent visit of the biggest Singaporean amusement park on Sentosa is not going to be published. It was without ranting, rather stating lots of facts, giving plus and minus of the visit, all together a fairy long (but not abusive long) review, ending with 2 points (out of 5)
The park holds a "Tripadvisor #1 attraction" badge, and despite several rather bad reviews (1s and 2s) in the last couple months still get lots of good/great reviews, which makes me believe that they simply filter out MANY bad reviews while letting through some - in the end, they'll still have a good/very good rating, and it won't look like they just let in the good one's, while in fact they're definitely using filters to make the Park looking good (while in reality - from what I've experienced - many guests were all but happy)
The park holds a "Tripadvisor #1 attraction" badge, and despite several rather bad reviews (1s and 2s) in the last couple months still get lots of good/great reviews, which makes me believe that they simply filter out MANY bad reviews while letting through some - in the end, they'll still have a good/very good rating, and it won't look like they just let in the good one's, while in fact they're definitely using filters to make the Park looking good (while in reality - from what I've experienced - many guests were all but happy)
#553
Suspended
Join Date: Sep 2013
Posts: 817
I've never had a bad experience using hostels mentioned on WikiTravel. People will quickly edit out any spammy entries.
TripAdvisor seems more hit and miss since such a range of people use it. A business traveller might give a place 2 stars that a backpacker would give 4 stars.
TripAdvisor seems more hit and miss since such a range of people use it. A business traveller might give a place 2 stars that a backpacker would give 4 stars.
#554
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
I've never had a bad experience using hostels mentioned on WikiTravel. People will quickly edit out any spammy entries.
TripAdvisor seems more hit and miss since such a range of people use it. A business traveller might give a place 2 stars that a backpacker would give 4 stars.
TripAdvisor seems more hit and miss since such a range of people use it. A business traveller might give a place 2 stars that a backpacker would give 4 stars.
I rely on both FT and TA for reviews. I also consider other rankings/reviews but I always dig deeper and consider my own preferences in order to qualify them for my own suitability.
#555
Join Date: Oct 2014
Posts: 8
Is TripAdvisor.com trustworthy?
I've been hearing from real travelers that Trip Advisor's website contains information that are not accurate or out right wrong. I wonder if TripAdvisor gets paid by business interests to deceive travelers, especially the first timers and inexperienced travelers. My personal experience is that TripAdvisor tends to be more protective of business interests (their advertisers) than the consumers/travelers themselves.

