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ITA Software Matrix Airfare Search Consolidated Information and Help Thread

Old Jun 4, 2014, 6:07 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: TWA884
ITA Matrix Search: http://matrix.itasoftware.com

You can sometimes see flights, fares and detailed fare rules that may not be reflected on an airline's website. Please read the thread for some tips and tricks, screen shots, etc.

A related thread, ITA-Matrix-PowerTools - Userscript for Orbitz/DL/UA/AA/BA/CZ/IB/LA/LH/LX/TK, discusses a user script which is maintained by fellow flyertalk members to enhance the already powerful Matrix of ITA Software by providing new features and booking links.

Additional details and tips on the use of ITA's advanced routing code feature can be found in the following long-standing Mileage Run Discussion threads:

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ITA Software Matrix Airfare Search Consolidated Information and Help Thread

Old Jul 26, 2011, 9:42 pm
  #16  
 
Join Date: Apr 2005
Location: Mid-Atlantic
Programs: AA Plat, UA Silver, DL Silver, Marriott Titanium, etc.
Posts: 4,212
Itahacker, thanks for your response. I'm going to start listing discrepancies as I see them. This one tonight is for a domestic fare:

Chicago (ORD) to Binghamton (BGM) - Mon, Oct 31
Chicago (ORD) to Washington (DCA) - Mon, Oct 31
United 602 Dep: 7:00AM Arr: 9:42AM 1h 42m Airbus A319 Coach (K)
Layover in DCA 3h 1m
This flight contains airport changes

Washington (IAD) to Binghamton (BGM) - Mon, Oct 31
United 3875 Dep: 12:43PM Arr: 2:13PM 1h 30m SAAB SF 340 Coach (K)
OPERATED BY UNITED EXPRESS/COLGAN AIR
Shows up as $116 a.i. with matrix2.
On CO and UA websites prices at $162 a.i. (books into T class).
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Old Jul 28, 2011, 8:20 am
  #17  
Company Representative - ITA Software
 
Join Date: Feb 2006
Location: Cambridge, MA
Posts: 362
Originally Posted by GrizShel
Itahacker, thanks for your response. I'm going to start listing discrepancies as I see them. This one tonight is for a domestic fare:



Shows up as $116 a.i. with matrix2.
On CO and UA websites prices at $162 a.i. (books into T class).
We did investigate this, and it appears to us that the price is valid. Unfortunately, you need married availability across the airport change between DCA and IAD, and we weren't able to find any websites that would do that, we think mostly because there are much better connections at the same price (there's a 181-minute layover to transfer between airports, and the minimum connect time is published as 180 minutes).

We do note that there are other flights, without cross-airport connections in Washington, at the same price that morning, and they are widely bookable.
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Old Jul 30, 2011, 12:42 pm
  #18  
 
Join Date: Aug 2004
Location: SAT
Programs: AA EXP BA Gold, TK Gold, Hyatt Globalist, Hilton Diamond, AS 100K, QR PLT, SAS Gold, IHG Spire, AMR
Posts: 5,903
Originally Posted by michael9
The low cost carriers in Europe are not included in the software. I use European comparison sites instead.
What sites are you using?
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Old Jul 30, 2011, 1:15 pm
  #19  
 
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,149
This is unrelated to previous issues

I enetered the following search (using XP SP3 and IE8)



I get a super low price that is actually much higher if selected


Last edited by cheltzel; Jul 30, 2011 at 2:11 pm Reason: finally figured out how to include the images
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Old Nov 17, 2011, 8:43 pm
  #20  
 
Join Date: Apr 2005
Location: Mid-Atlantic
Programs: AA Plat, UA Silver, DL Silver, Marriott Titanium, etc.
Posts: 4,212
Just now searched:
Out: WAS AA+
In: SFO
Depart Dec. 3 or day after.
Return Dec. 4 or day before.

matrix header says:
Multiple airlines $1021
American $1695

But lowest fare actually displayed is $1540.

But of course this is a highly improbable result for these off-season travel dates.
So I look at Orbitz first.
it has the lowest AA fare of $365, which is bookable:

Sat, Dec 3 Depart: 7:05 am Baltimore, MD (BWI)
American Airlines 1063
1 stop
Arrive: 12:30 pm San Francisco, CA (SFO)
American Airlines 1461

Sun, Dec 4 Depart: 7:45 am San Francisco, CA (SFO)
American Airlines 312
1 stop
Arrive: 6:15 pm Baltimore, MD (BWI)
American Airlines 1658

Searching on AA.com, get a fare of $220.80 which is bookable for several itineraries, including the following (and this has been available all day today):
Flight Depart Arrive
AMERICAN AIRLINES
1107
Washington (DCA)
December 3, 2011 06:00 AM

Travel Time: 3h 35m
Cabin Class: Economy
Seat: unassigned

Dallas/ Fort Worth (DFW)
December 3, 2011 08:35 AM

Booking Code: O
Plane Type: 738

AMERICAN AIRLINES
1937
Dallas/ Fort Worth (DFW)
December 3, 2011 09:15 AM

Travel Time: 3h 55m
Cabin Class: Economy
Seat: unassigned

San Francisco (SFO)
December 3, 2011 11:10 AM

Booking Code: O
Plane Type: 738

AMERICAN AIRLINES
554
San Francisco (SFO)
December 3, 2011 02:10 PM

Travel Time: 4h 20m
Cabin Class: Economy
Seat: unassigned

Chicago (ORD)
December 3, 2011 08:30 PM

Booking Code: O
Plane Type: 738

AMERICAN AIRLINES
532
Chicago (ORD)
December 3, 2011 09:10 PM

Travel Time: 1h 35m
Cabin Class: Economy
Seat: unassigned

Washington (DCA)
December 3, 2011 11:45 PM

Booking Code: O
Plane Type: 738

Last edited by GrizShel; Nov 17, 2011 at 9:03 pm
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Old Nov 17, 2011, 9:12 pm
  #21  
 
Join Date: Apr 2005
Location: Mid-Atlantic
Programs: AA Plat, UA Silver, DL Silver, Marriott Titanium, etc.
Posts: 4,212
Just did an matrix search again for Dec. 3 same day return fare only, this is the lowest AA fare that came up:


Baltimore (BWI) to San Francisco (SFO) - Sat, Dec 3
Baltimore (BWI) to Dallas/Fort Worth (DFW) - Sat, Dec 3
American 1063 Dep: 7:05AM Arr: 9:45AM 3h 40m Boeing 737 First (P)
Layover in DFW 0h 55m

Dallas/Fort Worth (DFW) to San Francisco (SFO) - Sat, Dec 3
American 1461 Dep: 10:40AM Arr: 12:30PM 3h 50m Boeing 737 First (P)


San Francisco (SFO) to Washington (DCA) - Sat, Dec 3
San Francisco (SFO) to Dallas/Fort Worth (DFW) - Sat, Dec 3
American 498 Dep: 1:40PM Arr: 7:10PM 3h 30m Boeing 737 First (P)
Layover in DFW 2h 25m

Dallas/Fort Worth (DFW) to Washington (DCA) - Sat, Dec 3
American 1900 Dep: 9:35PM Arr: 1:05AM 2h 30m Boeing 737 First (P)
Sun, Dec 4
Cost per passenger (including taxes & fees) $1,918.80
Total cost for 1 passenger $1,918.80
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Old Nov 17, 2011, 9:50 pm
  #22  
 
Join Date: Sep 2010
Posts: 2,233
Originally Posted by GrizShel
Just did an matrix search again for Dec. 3 same day return fare only, this is the lowest AA fare that came up:


Baltimore (BWI) to San Francisco (SFO) - Sat, Dec 3
Baltimore (BWI) to Dallas/Fort Worth (DFW) - Sat, Dec 3
American 1063 Dep: 7:05AM Arr: 9:45AM 3h 40m Boeing 737 First (P)
Layover in DFW 0h 55m

Dallas/Fort Worth (DFW) to San Francisco (SFO) - Sat, Dec 3
American 1461 Dep: 10:40AM Arr: 12:30PM 3h 50m Boeing 737 First (P)


San Francisco (SFO) to Washington (DCA) - Sat, Dec 3
San Francisco (SFO) to Dallas/Fort Worth (DFW) - Sat, Dec 3
American 498 Dep: 1:40PM Arr: 7:10PM 3h 30m Boeing 737 First (P)
Layover in DFW 2h 25m

Dallas/Fort Worth (DFW) to Washington (DCA) - Sat, Dec 3
American 1900 Dep: 9:35PM Arr: 1:05AM 2h 30m Boeing 737 First (P)
Sun, Dec 4
Cost per passenger (including taxes & fees) $1,918.80
Total cost for 1 passenger $1,918.80
Just a guess.....
On Matrix 2:
Make sure you have "cheapest cabin" selected before searching,
and not "Premium coach", "Business class or higher", or "First class"
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Old Nov 18, 2011, 11:25 am
  #23  
 
Join Date: Apr 2005
Location: Mid-Atlantic
Programs: AA Plat, UA Silver, DL Silver, Marriott Titanium, etc.
Posts: 4,212
Yea, in the above matrix must have been reset to search for premium cabin fares only, not sure how that happened. I think the real discrepancies tend to come sometimes in searches that mix fare markets like open jaws and multi-cities, especially in international searches where the possible permutations of fares may be astronomically high.
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Old Nov 18, 2011, 11:34 am
  #24  
 
Join Date: Sep 2010
Location: Canada
Programs: BAEC Blue
Posts: 266
I've seen this aswell. If you ask ITA to search for a premium cabin it sometimes will show the cheapest fare in a economy. It's very frustrating.
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Old Jan 31, 2012, 2:00 pm
  #25  
 
Join Date: Apr 2005
Location: Mid-Atlantic
Programs: AA Plat, UA Silver, DL Silver, Marriott Titanium, etc.
Posts: 4,212
Ok, sorry didn't realize a fare originating in MNL was defaulted to be shown in php instead of dollars (but the currency is not shown until you look at the fare rules).

Last edited by GrizShel; Jan 31, 2012 at 2:09 pm
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Old Jan 31, 2012, 10:18 pm
  #26  
 
Join Date: Feb 2008
Location: Kobe, Japan
Programs: Bonvoy Platinum, IHG Diamond, Hyatt Discoverist
Posts: 1,555
I liked Matrix when I first started using it, but now I am wary. When searching for Thai flights it only had full fare economy listed for $2000 or so, whereas Thai's website had all kinds of discount fares (W, Q) starting at $800.
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Old Feb 1, 2012, 4:50 am
  #27  
 
Join Date: Jul 2009
Programs: M&M
Posts: 997
ITA was not displaying TG flights for a long, long time. Same for SQ flights to/from certain areas, etc.
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Old Apr 14, 2012, 1:15 pm
  #28  
ned
 
Join Date: Nov 2002
Programs: MTD pass holder
Posts: 1,142
ITA Matrix Airfare Search

ITA site seems to be down for me. Anybody else having trouble?
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Old Apr 14, 2012, 1:19 pm
  #29  
 
Join Date: Mar 2001
Location: Seattle, WA USA/Punta del Este, UY
Programs: AS 75K, AA EXP, Hilton Gold
Posts: 919
Just there w/o problem

No problem here.
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Old Apr 14, 2012, 1:30 pm
  #30  
 
Join Date: Nov 2010
Location: DCA, DEN, and CDG depending on the month
Posts: 233
Working for me. Maybe try a different browser
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