Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
May 28, 2013 | 7:44 pm
#347
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,931
Our EduGuide describes how tariffs and availability relate.
May 28, 2013 | 8:11 pm
#348
Join Date: Jun 2009
Location: LAX
Programs: HH Diamond, Kimpton IC, Marriott Plat, AS MVP Gold
Posts: 549
Quick EF question - I recently joined EF to check availability of a flight for a business award booking, however, the flight I need is not loaded into any system for any class of award seats. Is it possible to set up an alert to tell me when this flight is loaded in for award seats? I am booking with UA miles, flight is on OZ, and both OZ and UA can't tell me anything about when it may load.
Thanks
Thanks
May 28, 2013 | 9:42 pm
#349
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,931
Quick EF question - I recently joined EF to check availability of a flight for a business award booking, however, the flight I need is not loaded into any system for any class of award seats. Is it possible to set up an alert to tell me when this flight is loaded in for award seats? I am booking with UA miles, flight is on OZ, and both OZ and UA can't tell me anything about when it may load.
Thanks
Thanks
May 28, 2013 | 11:07 pm
#350
Join Date: Jul 2010
Programs: CX DM
Posts: 203
Expertflyer tool
So this also applies to the availability of the overall class available?
Lets say if I'm on wait list for v class...the availability search won't be able to tell me the chances of getting it through the airline as the airlines withhold some of the seats?
Lets say if I'm on wait list for v class...the availability search won't be able to tell me the chances of getting it through the airline as the airlines withhold some of the seats?
May 29, 2013 | 12:15 am
#351
Join Date: May 2005
Location: 1A
Posts: 1,352
A simple search returns both flights:
Results from ExpertFlyer.com
Results from ExpertFlyer.com
Code:
Flight Availability Search
Departing TLV on 08/15/13 12:00 AM for VIE
Flying OS
Direct/Non-Stop Only
Frequency
Flight Stops Depart Arrive Aircraft Reliability Available Classes
0 Connections
OS (VO) 860 0 TLV VIE 321 Daily J9 C8 D6 Z4 P2 Y9 B9 M9 U9 H9 G9 Q9 V9 W9 S0 T0 E0 L0 K0
08/15/13 6:20 AM 08/15/13 9:15 AM 89% / 20m
0 Connections
OS (VO) 858 0 TLV VIE 321 Daily J9 C9 D9 Z9 P9 Y9 B9 M9 U9 H9 G9 Q9 V8 W0 S0 T0 E0 L0 K0
08/15/13 4:00 PM 08/15/13 6:55 PM 76% / 27m
I want to have just the earlier (06:20) flight showed, not the later one !
Is it possible?
May 29, 2013 | 1:25 am
#352
FlyerTalk Evangelist
Join Date: Jun 2012
Programs: BA Gold, QF WP
Posts: 12,551
Results from ExpertFlyer.com
Code:
Flight Availability Search
Departing SYD on 07/06/13 12:00 AM for HKG
Flying CX
CX 138 0 SYD HKG 333 M,F,Sa J9 C9 D8 I3 W0 R0 E0 Y9 B9 H9 K9 M3 L4 V0 S0 N0 Q0 O0
07/06/13 9:55 PM 07/07/13 5:25 AM 97% / 7m
May 29, 2013 | 3:54 am
#353
Join Date: Jun 2009
Location: LAX
Programs: HH Diamond, Kimpton IC, Marriott Plat, AS MVP Gold
Posts: 549
Quick EF question - I recently joined EF to check availability of a flight for a business award booking, however, the flight I need is not loaded into any system for any class of award seats. Is it possible to set up an alert to tell me when this flight is loaded in for award seats? I am booking with UA miles, flight is on OZ, and both OZ and UA can't tell me anything about when it may load.
Thanks
Thanks
May 29, 2013 | 9:45 am
#355
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,931
No, that is not possible. If you want to track availability of a flight, just create a Flight Alert for it so you won't have to do any searching at all.
May 29, 2013 | 9:46 am
#356
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,931
May 29, 2013 | 12:20 pm
#357
Join Date: May 2013
Posts: 132
ExpertFlyer Award Seats vs AA Availability?
I've got a generic question that I'm sure is probably in the wrong forum, but I'll give it a shot anyway.
Summary:
EF seems to show award seats available on flights that AA.com/AA via phone is saying are NOT available. However, on different days, where EF still shows award seats, AA agrees that they are available.
Why does there seem to be a disconnect between EF's account of award seats and what AA shows? EF's accounting of Qantas and Air Tahiti Nui matches exactly with AA availability.
My Example:
I'm trying to book 2 business class tickets from the west-coast (for flexibility) to Auckland. AA has a flight available on HA 11 and HA 445 on 2/17 using their system (I also called over the phone to confirm). Expert Flyer shows first class award available on those flights. EF also shows the same first-upgrade + award 7 seats on 2/12/14, but AA.com and AA over the phone doesn't acknowledge these seats are available despite what AA says. What's the deal? EF seems to agree with their 2/17 availability, but shows far more flights with open first class seats (for awards) earlier in the month.
Moreover, two days ago, I saw tons of 62.5K award tickets on HA through HNL to AKL. Is this just their system releasing seats and taking them back through the week?
Summary:
EF seems to show award seats available on flights that AA.com/AA via phone is saying are NOT available. However, on different days, where EF still shows award seats, AA agrees that they are available.
Why does there seem to be a disconnect between EF's account of award seats and what AA shows? EF's accounting of Qantas and Air Tahiti Nui matches exactly with AA availability.
My Example:
I'm trying to book 2 business class tickets from the west-coast (for flexibility) to Auckland. AA has a flight available on HA 11 and HA 445 on 2/17 using their system (I also called over the phone to confirm). Expert Flyer shows first class award available on those flights. EF also shows the same first-upgrade + award 7 seats on 2/12/14, but AA.com and AA over the phone doesn't acknowledge these seats are available despite what AA says. What's the deal? EF seems to agree with their 2/17 availability, but shows far more flights with open first class seats (for awards) earlier in the month.
Moreover, two days ago, I saw tons of 62.5K award tickets on HA through HNL to AKL. Is this just their system releasing seats and taking them back through the week?
May 29, 2013 | 12:27 pm
#358
FlyerTalk Evangelist
Join Date: May 2001
Location: LAX; AA EXP, MM; HH Gold
Posts: 31,789
It's probably a question best posed directly to Expert Flyer.
Whenever you're looking at partner award availability, you run the risk that the partners release award seats to their own frequent flyers but that it's not made available for AAdvantage mile redemptions. Have no idea if that's the problem here. EF should be able to answer authoritatively.
Whenever you're looking at partner award availability, you run the risk that the partners release award seats to their own frequent flyers but that it's not made available for AAdvantage mile redemptions. Have no idea if that's the problem here. EF should be able to answer authoritatively.
May 29, 2013 | 1:10 pm
#359
Join Date: May 2013
Posts: 132
It's probably a question best posed directly to Expert Flyer.
Whenever you're looking at partner award availability, you run the risk that the partners release award seats to their own frequent flyers but that it's not made available for AAdvantage mile redemptions. Have no idea if that's the problem here. EF should be able to answer authoritatively.
Whenever you're looking at partner award availability, you run the risk that the partners release award seats to their own frequent flyers but that it's not made available for AAdvantage mile redemptions. Have no idea if that's the problem here. EF should be able to answer authoritatively.
Thank you for the reply. I'll contact EF. I thought maybe someone in here has seen the same issue. I'm pretty sure AA plays some sort of game though, because I *know* I saw many more SFO->HNL->AKL flights the previous day or two, and then poof....they were gone.
May 29, 2013 | 1:53 pm
#360
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,931
It's probably a question best posed directly to Expert Flyer.
Whenever you're looking at partner award availability, you run the risk that the partners release award seats to their own frequent flyers but that it's not made available for AAdvantage mile redemptions. Have no idea if that's the problem here. EF should be able to answer authoritatively.
Whenever you're looking at partner award availability, you run the risk that the partners release award seats to their own frequent flyers but that it's not made available for AAdvantage mile redemptions. Have no idea if that's the problem here. EF should be able to answer authoritatively.
First - Flex Award/Upgrade (P)
Coach - Flex Award (R)
Coach - Partner Awards (T)
Coach - Saver Award (E)
Coach - SuperSaver Award (Inter-island/Int'l) (U)
Hawaiian is known for withholding First award inventory from partners. So the P award class is not reflective of partner award inventory. HA doesn't share their First partner award inventory, only for Coach (T class).