Where are you guys exactly?

I know IB's Office is in El Segundo. I also know that Nolo, an IB brand, is based in Berkeley. How about FlyerTalk? Using the same El Segundo address?

That didn't work. I didn't expect it to and can't see why it would.

As a reminder, if I start on https://www.flyertalk.com/ I can access the buttons. But if I use my bookmark to access my preferred starting page (https://www.flyertalk.com/forum/usercp.php) the white overlay is broken.

Let me know, here or via PM, if further details or screenshots would help.

Yes, please attach a screenshot. I cannot replicate, but I'll report to tech.

Also, this is a long shot, but what happens if you don't use your bookmark and instead just type in (or copy/paste) the User CP URL?

Thanks for sticking with this, IBJoel.

Nothing different.

For completeness, I've also tried completely disabling my adblocker. That doesn't help either (and makes everything load so much more slowly that it wouldn't be an acceptable permanent solution anyway).

That was more interesting than I expected -- I couldn't take a screenshot at all using Firefox's built-in feature. Mozilla's help tells me that "Certain pages that contain the HTML <frameset>" can be a problem. Using a third-party screenshot app I got this:




Not pretty but very much what I've been seeing, with the white hovering box fixed and neither it nor the underlying page scrollable.

Hope this helps.

Any update on this?

FT continues to be easy to use if I access it from an IP address that's assumed to be in the US, but from outside it really is a royal pain with several extra steps:

1. Go to a non-forum FT page;
2. Wait for the top part of the white box to appear, then click on (or near) "manage settings" to try and coax the bottom part of the box to reveal itself;
3. Make my cookie choices;
4. Click to ackowledge and dismiss the "preferences submitted" message;
5. Go to my normal log-in page and proceed as before.

TrustArc is not user-friendly at the best of times, but other sites have implemented it with fewer steps and no glitches.

We weren't able to reproduce this problem. What device are you using?

PC, Windows 10, Firefox 80.0.1 (64 bit).

I'm not sure that I'm getting exactly the same problem as IMH, but it's similar.

If I go directly to https://www.flyertalk.com/forum/usercp.php the white box appears with buttons (including the Save and Exit, Reject All and Accept All buttons at the bottom of the page), but none of them are clickable - every button is dead. The Manage Settings link is also dead.

However, if I go to https://www.flyertalk.com/ then all of those buttons work. This means that I must go to the home page first, do the cookies stuff and only then can I go to https://www.flyertalk.com/forum/usercp.php.

I am usually using Chrome on Windows 10 Pro, but I get the same behaviour with either IE or Edge. However, when I use Firefox and go directly to https://www.flyertalk.com/forum/usercp.php, the white box appears in full and the buttons work.

I have also encountered a similar problem if I'm trying to read a longer thread when not logged in. The white box floats somewhere above the top of the page that's being displayed. However, if I scroll up towards the white box, the previous part of the thread loads and the white box floats up and out of sight again. It makes me feel like I'm suffering the punishment meted out to Sisyphus.

Are you getting the same-looking box as IMH? Does your cache clear upon exiting your browser?

Yes, it's the same box, although I see it in full and I don't recall an occasion of having to click in a partially-rendered box to get the whole thing to display.

All sessions should start with a clean browser and an empty cache because it'll always be in private/incognito mode.

getting the same issue. Chrome on Windows 10.

Me too - exactly the same. Real pain and so badly designed. On no other website I use here in Europe is the cookie permission tab so large and so intransigent / obtrusive: quite OTT.

I've requested a re-design of that window, with the focus on making it smaller.

Thank you. I'm not sure that's where the problem actually lies, however. I encounter the same TrustArc / TRUSTe branded overlay window on other sites and the design seems standard. It's just that everywhere else I can make and save selections and move on.

I agree. I don't mind what size the window/overlay is. I would simply like the links to work please, so that I can clear the overlay and get on with browsing.