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-   Technical Support and Feedback (https://www.flyertalk.com/forum/technical-support-feedback-386/)
-   -   Software update issues: September 9, 2019 (https://www.flyertalk.com/forum/technical-support-feedback/1985949-software-update-issues-september-9-2019-a.html)

IBJoel Sep 10, 2019 7:56 am


Originally Posted by Finkface (Post 31509889)
So it seems they have completely taken away the ability to use FT with a content blocker. I, too, get a blank screen using Safari on an ipad. So my choices are to remove my content blocker which renders FT in my ipad unusable or quit using the site. Sad to say, I will no longer be on FT unless this is fixed.

First, it was your spammy, virus-ridden ads that caused me to install a blocker in the first place. On an ipad, the ads you choose make the site so slow that it is impossible to use. Second, you have taken away my choice and that does not sit well with me. Sad.


Originally Posted by Finkface (Post 31509887)
So it seems they have completely taken away the ability to use FT with a content blocker. I, too, get a blank screen using Safari on an ipad. So my choices are to remove my content blocker which renders FT in my ipad unusable or quit using the site. Sad to say, I will no longer be on FT unless this is fixed.

First, it your spammy, virus-ridden ads that caused me to install a blocker in the first place. On an ipad, the ads you choose make the site so slowthat it is impossible to use. Second, you have taken away my choice and that does not sit well with me. Sad.


Originally Posted by GrjApp (Post 31509595)
Same issue - desktop mode on both iPad and iPhone, Safari 12.2. I have no issues using Dolphin browser on same iPad/iPhone.


Originally Posted by vintagepilot (Post 31509522)
I often get a blank screen on Safari on up-to-date OSX 10.14.6 - this thread for instance, the BA dashboard and many others do not open properly. Sometimes I see a flash of the page requested but then it goes blank. Seems to work ok on FF and chrome. All history and caches cleared.


Originally Posted by armus (Post 31509436)
+1 to this, but the workaround I used was to reload w/o content blockers (....... Plus). Deleting cache also worked until I logged back in again (which took me out of mobile view again). While it worked I saw a more obnoxious nag msg about the blocker. It was flyertalk’s annoying ads (usually when abroad) that first prompted me to install blockers in the first place. It still boggles the mind on why websites opt to nag users rather than switch to compliant/acceptable ads that will get whitelisted/permitted by the ad blocker.


Originally Posted by LondonElite (Post 31509398)
I just get a blank screen on Mac Pro using Safari.


Originally Posted by nancypants (Post 31508703)
Not sure if it’s just me but the like button functionality is intermittent at best (in safari FWIW)


Originally Posted by MCO Flyer (Post 31508884)
I'm having this same issue with Safari on my MacBook Pro, I'm having to use Chrome to view any threads.


Originally Posted by jrl767 (Post 31508588)
using Full Site display mode on iPhone, I can see the front page of the forum (specifically Alaska and Delta), but only get a blank screen when I select any thread to display ... works ok if I switch to View Mobile Site mode **but that’s not how I want to navigate the site**

not a fan of the rollout so far ...

Hi guys, I've asked Tech to take a look at Safari/Mac/iOS compatibility and stressed it's very high priority. I have no reason to believe that it's a content blocker, since we just use pop-ups to ask you to turn them off, not blank out your screen without telling you what's going on.

IBJoel Sep 10, 2019 8:03 am


Originally Posted by MSPeconomist (Post 31508704)
I've decided that I don't like the orange buttons as when I see them, I instinctively think of the red "thread closed" indications. It's very annoying.


Originally Posted by Mwenenzi (Post 31508821)
And they the bloated blobs take up more of the screen area. Less screen area for the threads/text.
And those yellow "non announcement" streaks do the same


From the posts in this thread to date very obvious that QA, checking & testing with various common browser software was not part of this software downgrade.
Why do FT/IB want to drive customers away? :confused:
Change for the sake of change.


Originally Posted by Dr. HFH (Post 31508864)
Agreed. That's how it looks to me, too.


Originally Posted by yosithezet (Post 31509199)
+1

To my knowledge, the orange/blue/grey buttons are to aid accessibility, both for new users and those with visual impairment.

IBJoel Sep 10, 2019 8:08 am


Originally Posted by Dr. HFH (Post 31508696)
Oh, one more thing. The blue "Subscribe" and "Reply With Review" buttons don't seem to change at all on rollover. Consistency and predictability are good things in website design and functionality.

I've made a tech ticket for this, thank you.

IBJoel Sep 10, 2019 8:12 am


Originally Posted by missingcolours (Post 31508981)
Anyone else find that the font difference between unread and read threads/forums seems to have changed significantly? Used to be bold for unread and regular text for read, now it seems like "100% bold for unread, 80% bold for read". Very hard to distinguish on mobile.


Originally Posted by florens (Post 31509019)
Indeed. cf the picture above.


Originally Posted by narvik (Post 31509180)
This is definitely an issue: there's not enough font distinction between read vs. unread on mobile devices. :td:
(It's fine on the desktop version. ^)

I've asked for a fix. Luckily, the little red dot on the right is still there.

IBJoel Sep 10, 2019 8:16 am


Originally Posted by Silver Fox (Post 31509372)
When you quote a post, the space between the quoted post and where you enter your reply has disappeared, please put it back. Thanks.

Informed tech, thank you. I agree that's very annoying.

IBJoel Sep 10, 2019 8:20 am


Originally Posted by intuition (Post 31509391)
With the new design, I've finally discovered the "View next unread" at the bottom - so that is a plus!
However, it does not behave like I hoped/anticipated. It takes me to a thread where there are new replies since my last visit. However it lands me at the first page and first post of that thread. From there I can do "View first unread", but I am wondering if the View next unread" at the bottom couldn't link directly to the first unread post of next unread thread?

I can ask about this, but I don't currently have a consensus about who prefers what and how many users use the function in what way (that's for a different thread, at any rate).

yosithezet Sep 10, 2019 8:21 am


Originally Posted by IBJoel (Post 31510013)
To my knowledge, the orange/blue/grey buttons are to aid accessibility, both for new users and those with visual impairment.

So why wouldn’t the Quick Reply button also be the same color?

IBJoel Sep 10, 2019 8:22 am


Originally Posted by fassy (Post 31509915)
This is really annoying, I hope it can be fixed by going back to use bold font for threads with unread replies and regular for read threads. With the current implementation the board becomes unusual on the iPhone for me.

I asked for this formatting back. In the meantime, the red dots on the right side of the thread title will denote if you've read it or not.

manymany Sep 10, 2019 8:23 am

I'm getting the same on Safari on iPhone running XR iOS 12.4.1 when trying to open up threads. It opens up those threads highlighted yellow ok, but any other thread loads briefly then blanks out to a white page.

IBJoel Sep 10, 2019 8:25 am


Originally Posted by yosithezet (Post 31510075)
So why wouldn’t the Quick Reply button also be the same color?

It IS separated down from the other buttons and the only button next to it leads you to a page that also has you type your reply. But I didn't design the site or have much technical knowledge.

IBJoel Sep 10, 2019 8:26 am

We are currently working on this with a high priority

SK Sep 10, 2019 8:53 am

Same on Mac Pro
 
Same thing is happening on my Mac Pro. Flyertalk pages are not loading on Safari 🙁

fassy Sep 10, 2019 9:37 am


Originally Posted by IBJoel (Post 31510082)
I asked for this formatting back. In the meantime, the red dots on the right side of the thread title will denote if you've read it or not.

Thanks IBJoel, didn’t even notice the red dots... probably just being a creature of habit with tunnel vision :)

goalie Sep 10, 2019 9:45 am


Originally Posted by SK (Post 31510202)
Same thing is happening on my Mac Pro. Flyertalk pages are not loading on Safari 🙁

Same thing on my iMac as well. I am using ad-block and disabling/pausing it allows the pages to load (and fwiw, without ads :confused:)

karenkay Sep 10, 2019 9:49 am


Originally Posted by IBJoel (Post 31509998)
Hi guys, I've asked Tech to take a look at Safari/Mac/iOS compatibility and stressed it's very high priority. I have no reason to believe that it's a content blocker, since we just use pop-ups to ask you to turn them off, not blank out your screen without telling you what's going on.

glad to hear this, but I'm experiencing the same thing on a MacBook using safari. if I 'reload without content blockers,' I get the page loaded, otherwise the entire site is blank.

while I'm at it, here's another voice saying 'the orange reply button is distracting and intrusive.'


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