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-   Technical Support and Feedback (https://www.flyertalk.com/forum/technical-support-feedback-386/)
-   -   Software update issues: September 9, 2019 (https://www.flyertalk.com/forum/technical-support-feedback/1985949-software-update-issues-september-9-2019-a.html)

goalie Sep 10, 2019 10:04 am


Originally Posted by IBJoel (Post 31509998)
Hi guys, I've asked Tech to take a look at Safari/Mac/iOS compatibility and stressed it's very high priority. I have no reason to believe that it's a content blocker, since we just use pop-ups to ask you to turn them off, not blank out your screen without telling you what's going on.

Fwiw....

I am using ad-block with safari on my iMac and disabling/pausing ad-block allows the pages to load (and fwiw, without ads :confused:)

IBJoel Sep 10, 2019 10:12 am


Originally Posted by karenkay (Post 31510423)
glad to hear this, but I'm experiencing the same thing on a MacBook using safari. if I 'reload without content blockers,' I get the page loaded, otherwise the entire site is blank.

while I'm at it, here's another voice saying 'the orange reply button is distracting and intrusive.'

Yes, that's something I included in the tech ticket.

kipper Sep 10, 2019 10:19 am


Originally Posted by Dr. HFH (Post 31508864)
Agreed. That's how it looks to me, too.

I agree.

Originally Posted by IBJoel (Post 31509907)
Announcements are rare (though less so as we head into the holidays and have site updates) and are reserved for important things. Whether you personally find them important is of course YMMV. I know not everyone participates in Wharvey's Secret Santa, for instance.

Perhaps a compromise could be that they are colored yellow for the first few weeks they are active and then revert to just a regular white bar?

yosithezet Sep 10, 2019 10:28 am

Hadn’t considered the ones at the bottom. I was referring to the ones in each post. Quote and Quick Reply.

Regardless, the lack of consistency will be confusing also for new users and color challenged I would expect.

IBJoel Sep 10, 2019 10:55 am


Originally Posted by yosithezet (Post 31510609)
Hadn’t considered the ones at the bottom. I was referring to the ones in each post. Quote and Quick Reply.

Regardless, the lack of consistency will be confusing also for new users and color challenged I would expect.

The main idea is to give users a more immediate, apparent reply option. I'd imagine most people wanting to reply to an individual post will just click "Quote"

Tafflyer Sep 10, 2019 10:59 am


Originally Posted by wco81 (Post 31509912)
Page loads and briefly shows the text but then blanks out to a white page.

Tried restarting Safari and rebooting 2017 iPad Pro 10.5 inch running iOS 12.4.

i can load the same page okay on Duckduck Go browser on same device.

Another here with this issue on my iPad with Safari. Pages display if I disable the AdBlocker but I will not do this as most Ad's on FT are really intrusive and make the site unusable.

jrl767 Sep 10, 2019 11:09 am


Originally Posted by goalie (Post 31510499)
Fwiw....

I am using ad-block with safari on my iMac and disabling/pausing ad-block allows the pages to load (and fwiw, without ads :confused:)

is there a quick and easy way to do this on iPhone (iOS 12.4.1)?

general observation for the web/UI developers -- PLEASE DON'T PRESUME EVERY FTer ON A MOBILE DEVICE IS A "POWER USER" ... some folks simply may not have the ability to get to a laptop/desktop, but prefer the familiar look and feel of that interface without having to take less-than-instinctive actions to specially configure FT on their mobile devices


*********************

re the yellow "Announcement" bars: similar to the way the desktop version changes the font face from bold to regular when you view a page, would it be possible to remove the color after the user clicks on the announcement? that way only unread announcements would show in yellow ... that said, auto-expire of color after a week or so isn't a bad idea either

narvik Sep 10, 2019 11:13 am


Originally Posted by fassy (Post 31510373)
Thanks IBJoel, didn’t even notice the red dots...

The dots ARE pretty small!
Distinguishing by font difference is still desirable.

IBJoel Sep 10, 2019 11:20 am

Can someone please provide me with a screenshot of the blank page you get on Safari/Mac?

IBJoel Sep 10, 2019 11:21 am


Originally Posted by narvik (Post 31510797)
The dots ARE pretty small!
Distinguishing by font difference is still desirable.

As I said, we're working on font style.

narvik Sep 10, 2019 11:30 am


Originally Posted by IBJoel (Post 31510819)
As I said, we're working on font style.

Aye, and sorry, I didn't mean to be pushy; I just wanted to emphasize that the red dot -although helpful- isn't a proper solution.
Appreciate the help and all the effort you are putting in! ^

SK Sep 10, 2019 11:39 am


Originally Posted by IBJoel (Post 31510813)
Can someone please provide me with a screenshot of the blank page you get on Safari/Mac?

https://cimg8.ibsrv.net/gimg/www.fly...87f0535dbe.png

IBJoel Sep 10, 2019 11:52 am


Originally Posted by SK (Post 31510882)
...

Thank you!

IBJoel Sep 10, 2019 12:50 pm

"Reply" and "New Thread" buttons are now blue again (clear cache if still orange). and "Thread Closed" should appear red.

MSPeconomist Sep 10, 2019 12:53 pm


Originally Posted by IBJoel (Post 31511157)
"Reply" and "New Thread" buttons are now blue again (clear cache if still orange). and "Thread Closed" should appear red.

Thank you. I see the blue now, with no need to clear cache again.

IBJoel Sep 10, 2019 12:54 pm

Hey guys, Mobile fonts should now be fixed. Looked good on my end, as well.


Originally Posted by missingcolours (Post 31508981)
Anyone else find that the font difference between unread and read threads/forums seems to have changed significantly? Used to be bold for unread and regular text for read, now it seems like "100% bold for unread, 80% bold for read". Very hard to distinguish on mobile.


Originally Posted by florens (Post 31509019)
Indeed. cf the picture above.


Originally Posted by narvik (Post 31509180)
This is definitely an issue: there's not enough font distinction between read vs. unread on mobile devices. :td:
(It's fine on the desktop version. ^)


IBJoel Sep 10, 2019 12:56 pm

MSPeconomist on the "New Posts" page, Forum Jump is above the articles. As always, refresh/clear cache if you do not see it right away.

narvik Sep 10, 2019 12:56 pm


Originally Posted by IBJoel (Post 31511181)
Hey guys, Mobile fonts should now be fixed. Looked good on my end, as well.

Yes, works perfectly again.

(Thanks!)

kipper Sep 10, 2019 12:56 pm


Originally Posted by IBJoel (Post 31511157)
"Reply" and "New Thread" buttons are now blue again (clear cache if still orange). and "Thread Closed" should appear red.

Yay! Thank you!

Jaimito Cartero Sep 10, 2019 1:04 pm

After posting new message, thread reloads oldest messages
 
I have the forum set to show me the newest message in a thread. When I enter a thread, it shows correctly. When I post a message, it reloads the forum and shows me the oldest message.

Using full site, not mobile skin. Ipad, safari 12.4.

IBJoel Sep 10, 2019 1:07 pm


Originally Posted by Jaimito Cartero (Post 31511229)
I have the forum set to show me the newest message in a thread. When I enter a thread, it shows correctly. When I post a message, it reloads the forum and shows me the oldest message.

Using full site, not mobile skin. Ipad, safari 12.4.

We are currently working on this and I just asked for a status update. I'll let you know when I hear something.

bhrubin Sep 10, 2019 1:07 pm


Originally Posted by Jaimito Cartero (Post 31511229)
I have the forum set to show me the newest message in a thread. When I enter a thread, it shows correctly. When I post a message, it reloads the forum and shows me the oldest message.

Using full site, not mobile skin. Ipad, safari 12.4.

They know. I already reported it, too. :p

eponymous_coward Sep 10, 2019 1:09 pm

Full site is completely broken in MobileSafari with an adblocker. Blank page. Clearing cache and resetting to the mobile site works.

Yes, I am a horrible person for using an adblocker. Except you guys suck in your ad vetting; I’m pretty sure that $1000 Amazon gift card or iPhone I allegedly won is a spam ad. I won’t remove adblockers if you guys allow spammy clickjacking ads in your ad network. Sorry not sorry.

IBJoel Sep 10, 2019 1:12 pm


Originally Posted by eponymous_coward (Post 31511254)
Full site is completely broken in MobileSafari with an adblocker. Blank page. Clearing cache and resetting to the mobile site works.

Yes, I am a horrible person for using an adblocker. Except you guys suck in your ad vetting; I’m pretty sure that $1000 Amazon gift card or iPhone I allegedly won is a spam ad. I won’t remove adblockers if you guys allow spammy clickjacking ads in your ad network. Sorry not sorry.

Please check previous posts. Our tech team has been working on this since early this morning.

Dave Noble Sep 10, 2019 1:37 pm


Originally Posted by IBJoel (Post 31509907)
Announcements are rare (though less so as we head into the holidays and have site updates) and are reserved for important things. Whether you personally find them important is of course YMMV. I know not everyone participates in Wharvey's Secret Santa, for instance.

They are not rare - they are used a lot. If they were rare and held important information for a short time, then highlighting would have some merit

Secret Santa is not important - it is someone's game - Even if announcing it was important, there is no way that such an announcement is important for 2.5 months .

It is a global announcement, so is intrusive on all pages and is set to be in place for time period Sep 2, 19 until Nov 23, 19

That is an announcement that has been set up for 83 days

Either - there should be proper controls in place on announcements to (a) limit to things that are important and (b) limited to a sensible timefrane or should not be being intrusive

TomMM Sep 10, 2019 2:50 pm


Originally Posted by IBJoel (Post 31510813)
Can someone please provide me with a screenshot of the blank page you get on Safari/Mac?

Not sure this is meaningful but with Safari on IOS I can briefly see the rendered text before the page turns white.

IBJoel Sep 10, 2019 3:09 pm

Hi everyone, Safari+ABP should now be usable again. As always, clear/bypass your cache if it's not working right away.

goalie Sep 10, 2019 4:01 pm


Originally Posted by IBJoel (Post 31511619)
Hi everyone, Safari+ABP should now be usable again. As always, clear/bypass your cache if it's not working right away.

Working for me :) and thanks for getting it fixed ^

WineCountryUA Sep 10, 2019 4:52 pm

I'm getting frequent reports from FF that
"A web page is slowing down your browser" -- hangs for 5-10-15 seconds and then clears.

FF 69.0
W10 laptop
cable ip
no ad blocker or other browser helper

These did not appear before yesterday
Not seeing on any other web site, just FT

Doing - quoting, posting replies, ....

For now using the Simple Editor, have not revert back after yesterday editor issues

bhrubin Sep 10, 2019 4:53 pm


Originally Posted by IBJoel (Post 31511619)
Hi everyone, Safari+ABP should now be usable again. As always, clear/bypass your cache if it's not working right away.

Congrats!

For Chrome users like me, are we supposed to get these horrible orange buttons? Everything is blue and white still on Chrome AFAICT.

Still have the posting-returning-to-last page issue, of course. :p

jrl767 Sep 10, 2019 4:54 pm

full site seems to be working on iPhone now

just noticed that that the colors in the font color palette are different: the darker bright green (“Emerald”?) is gone, as are several variations of grey/silver ... I’m really curious as to the rationale behind putting resources toward changing something relatively innocuous (and it’s ok to just fess up if it was the summer intern project), but there are so many improvements to actual functionality and the UI that remain to be addressed

bhrubin Sep 10, 2019 4:55 pm

I just looked on Safari and I still have the same blue and white buttons like I do on Chrome. What are people talking about with the orange buttons and yellow highlights?

lo2e Sep 10, 2019 5:38 pm


Originally Posted by bhrubin (Post 31511915)
I just looked on Safari and I still have the same blue and white buttons like I do on Chrome. What are people talking about with the orange buttons and yellow highlights?

The "Reply" button was orange for a while today, but it was reported upthread that the tech folks have changed it back to blue. I can vouch that it was orange for a time and I didn't like it either. :)

The yellow highlights are highlighting announcement posts in a forum - for example, if you go to the main page of this Technical Support/Feedback forum, you should see there are two threads that are now highlighted yellow in the list.

yosithezet Sep 10, 2019 6:22 pm


Originally Posted by IBJoel (Post 31511157)
"Reply" and "New Thread" buttons are now blue again (clear cache if still orange). and "Thread Closed" should appear red.

Thank you!

bhrubin Sep 10, 2019 6:23 pm


Originally Posted by lo2e (Post 31512019)
The "Reply" button was orange for a while today, but it was reported upthread that the tech folks have changed it back to blue. I can vouch that it was orange for a time and I didn't like it either. :)

The yellow highlights are highlighting announcement posts in a forum - for example, if you go to the main page of this Technical Support/Feedback forum, you should see there are two threads that are now highlighted yellow in the list.

Gotcha.

I see the yellow highlights now both on Chrome and Safari. They aren't nearly as annoying as some are suggesting; they just seem superfluous.

Dave Noble Sep 10, 2019 6:33 pm


Originally Posted by bhrubin (Post 31512093)
Gotcha.

I see the yellow highlights now both on Chrome and Safari. They aren't nearly as annoying as some are suggesting; they just seem superfluous.

They may not be annoying to you , but how can you say how annoying they are to others? - I find highlighter yellow style very annoying and distracting

karenkay Sep 10, 2019 7:13 pm

Site working now on my iPad and my MacBook, with blockers, and *really* appreciate the return to blue ‘reply’ button. Thank you!

ijgordon Sep 10, 2019 7:51 pm

1 Attachment(s)
I don't understand the point of the "Back to Subforum" button at the bottom of a thread, when clicking "Go" next to the "Forum Jump" drop-down seems to accomplish the exact same thing, no?

prestonh Sep 10, 2019 8:20 pm


Originally Posted by eponymous_coward (Post 31511254)
Full site is completely broken in MobileSafari with an adblocker. Blank page. Clearing cache and resetting to the mobile site works.

Yes, I am a horrible person for using an adblocker. Except you guys suck in your ad vetting; I’m pretty sure that $1000 Amazon gift card or iPhone I allegedly won is a spam ad. I won’t remove adblockers if you guys allow spammy clickjacking ads in your ad network. Sorry not sorry.

I use a malware/tracer block and now get a splash screen hiding the site for nearly a minute. Sorry but if you don't value the privacy of my identity by blocking known id trafficking sites then I'm probably not interested in this site anymore.

david22 Sep 10, 2019 8:55 pm

I was participating in a thread and somehow during the upgrade / maintenance window, something strange happened to the posts that were posted during a specific period of time.

See this thread (post number 857). Posts 841 - 855 are just gone. But I posted one of those and if I go to my user dashboard and click on "My Posts" and navigate to it, it loads a version of the thread that has those posts again (here's a direct link to one missing post). But every time I load it directly from subscribed threads they don't appear.

Cache consistency problem?


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