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-   -   Issues with FlyerTalk Expert Hotel Reviews? Report them here! (https://www.flyertalk.com/forum/technical-support-feedback/1773394-issues-flyertalk-expert-hotel-reviews-report-them-here.html)

IBThomas May 16, 2018 2:06 pm

Hi everyone,

It's a work in progress. Our team is working to get through the backlog. Looks like a little bit more work than expected.

IBJoel May 21, 2018 2:54 pm

Hi again everyone. We're still working through our backlog. Lots of exciting new properties and reviews!

Goldorak May 21, 2018 3:12 pm


Originally Posted by IBJoel (Post 29778940)
Hi again everyone. We're still working through our backlog. Lots of exciting new properties and reviews!

Cool :)
Thanks

Nick Art Jun 17, 2018 11:06 am

Hi there

I wrote a review for the Fairmont Royal Palm Marrakech. (here: https://www.flyertalk.com/forum/expe...marrakech.html or on expert reviews here: https://www.flyertalk.com/hotel-revi...marrakech-2670 )

But somehow I received neither the badge, nor the does the review appear on the global review map. I see that there were mentions of some kind of backlog and that hotels that have not been reviewed before need to have a new page created for them manually.
So I'm wondering how long does it take for a review (of a new hotel) to be fully implemented (in the map) and how long does it take for the badge to appear? (I really want that Fairmont Review Contributor Badge :) )

Cheers

Nick

IBThomas Jun 18, 2018 1:02 pm


Originally Posted by Nick Art (Post 29875887)
Hi there

I wrote a review for the Fairmont Royal Palm Marrakech. (here: https://www.flyertalk.com/forum/expe...marrakech.html or on expert reviews here: https://www.flyertalk.com/hotel-revi...marrakech-2670 )

But somehow I received neither the badge, nor the does the review appear on the global review map. I see that there were mentions of some kind of backlog and that hotels that have not been reviewed before need to have a new page created for them manually.
So I'm wondering how long does it take for a review (of a new hotel) to be fully implemented (in the map) and how long does it take for the badge to appear? (I really want that Fairmont Review Contributor Badge :) )

Cheers

Nick

Hi Nick,

Your review should be up now. Depending on how busy our schedules are, a review can take a day or two to get up now that the backlog is cleared.

IBJoel Jun 18, 2018 1:15 pm


Originally Posted by Nick Art (Post 29875887)
Hi there

I wrote a review for the Fairmont Royal Palm Marrakech. (here: https://www.flyertalk.com/forum/expe...marrakech.html or on expert reviews here: https://www.flyertalk.com/hotel-revi...marrakech-2670 )

But somehow I received neither the badge, nor the does the review appear on the global review map. I see that there were mentions of some kind of backlog and that hotels that have not been reviewed before need to have a new page created for them manually.
So I'm wondering how long does it take for a review (of a new hotel) to be fully implemented (in the map) and how long does it take for the badge to appear? (I really want that Fairmont Review Contributor Badge :) )

Cheers

Nick

Hi Nick, it looks like we did have a small technical hiccup with your review, but I figured it out and it should now be viewable.

Nick Art Jun 18, 2018 3:29 pm


Originally Posted by IBThomas (Post 29879526)
Hi Nick,

Your review should be up now. Depending on how busy our schedules are, a review can take a day or two to get up now that the backlog is cleared.


Originally Posted by IBJoel (Post 29879581)
Hi Nick, it looks like we did have a small technical hiccup with your review, but I figured it out and it should now be viewable.

Thanks, as you can see the badge is visible now and i just checked the review as well!

Cheers

escape4 Jun 21, 2018 7:15 pm


Originally Posted by IBThomas (Post 29879526)
Depending on how busy our schedules are, a review can take a day or two to get up now that the backlog is cleared.

Some of the issues that I pointed out a month ago still exist so I thought you were still working on a backlog, and therefore I am surprised to read the statement above. For example, as mentioned before, Grand Hyatt Dubai still does not show up on the master map of reviews. I still have a number of other reviews that are not counted because I can see a discrepancy between the number of reviews I have under my profile, "hotel reviews" (or "map" of my reviews), and the number of reviews counted for the badges. It seems the reviews not counted for the badges are exactly the same reviews that do not show up on the master map so the two issues are probably linked.

IBJoel Jun 22, 2018 10:32 am


Originally Posted by escape4 (Post 29892904)
Some of the issues that I pointed out a month ago still exist so I thought you were still working on a backlog, and therefore I am surprised to read the statement above. For example, as mentioned before, Grand Hyatt Dubai still does not show up on the master map of reviews. I still have a number of other reviews that are not counted because I can see a discrepancy between the number of reviews I have under my profile, "hotel reviews" (or "map" of my reviews), and the number of reviews counted for the badges. It seems the reviews not counted for the badges are exactly the same reviews that do not show up on the master map so the two issues are probably linked.

We're looking into this. It looks like a different technical issue than we first thought.
EDIT: Should be good now.

escape4 Jun 22, 2018 9:18 pm


Originally Posted by IBJoel (Post 29895000)
We're looking into this. It looks like a different technical issue than we first thought.
EDIT: Should be good now.

Yes thank you!

I believe all my reviews now show up on the master map. There is only one small exception: Grand Hyatt Melbourne. It shows up on the master map but when you click on the hotel it says "0 reviews, 0% recommended". And my review is not there to read. It is also not in my profile, under "hotel reviews". However it is in my profile, "map", at the very end.

Also there seems to be a small unrelated issue which might not allow proper search by brand and loyalty program:
Hilton Surfers Paradise: it incorrectly shows up as "Brand = AC Hotels by Marriott" and nothing shows up for Loyalty Program rather than "Hilton Honors"
The Library (Koh Samui): it incorrectly shows up as "Brand = AC Hotels by Marriott". Should be Brand = Design Hotels. And Loyalty program says independent boutique, but should be Starwood.
Sheraton Saint-Hyacinthe: it incorrectly shows up as "Brand = AC Hotels by Marriott" and nothing shows up for Loyalty Program rather than "Starwood"

IBJoel Jun 25, 2018 10:39 am


Originally Posted by escape4 (Post 29896863)
Yes thank you!

I believe all my reviews now show up on the master map. There is only one small exception: Grand Hyatt Melbourne. It shows up on the master map but when you click on the hotel it says "0 reviews, 0% recommended". And my review is not there to read. It is also not in my profile, under "hotel reviews". However it is in my profile, "map", at the very end.

Also there seems to be a small unrelated issue which might not allow proper search by brand and loyalty program:
Hilton Surfers Paradise: it incorrectly shows up as "Brand = AC Hotels by Marriott" and nothing shows up for Loyalty Program rather than "Hilton Honors"
The Library (Koh Samui): it incorrectly shows up as "Brand = AC Hotels by Marriott". Should be Brand = Design Hotels. And Loyalty program says independent boutique, but should be Starwood.
Sheraton Saint-Hyacinthe: it incorrectly shows up as "Brand = AC Hotels by Marriott" and nothing shows up for Loyalty Program rather than "Starwood"

Those should all be updated (although we don't have a category for Design Hotels).

bhrubin Jun 25, 2018 7:40 pm

Expert Reviews deleted from FlyerTalk
 
My Expert Reviews for both the Ritz-Carlton Kyoto and St Regis Osaka and their concomitant links have disappeared from the thread they were moved to by mods:

https://www.flyertalk.com/forum/luxu...ide-tokyo.html

Those same Expert Reviews no longer appear under my profile page’s Hotel Reviews, either.

Please advise!

escape4 Jun 25, 2018 8:29 pm


Originally Posted by IBJoel (Post 29904714)
Those should all be updated (although we don't have a category for Design Hotels).

I checked the changes and indeed all looks good now! ^

damon88 Jun 30, 2018 6:54 pm

Just curious now that I have reviewed 5 Starwood hotels how long it will take for my badge to be updated? I actually have 2 more I am planning to post soon.

Thanks!

IBobi Jul 2, 2018 4:45 pm


Originally Posted by damon88 (Post 29924621)
Just curious now that I have reviewed 5 Starwood hotels how long it will take for my badge to be updated? I actually have 2 more I am planning to post soon.

Thanks!

Do keep in mind that in order to qualify for a badge, a review must be detailed.

Detailed reviews include:

  • 3+ sections
  • 2,500+ characters
  • 2+ photos


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