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-   -   Issues with FlyerTalk Expert Hotel Reviews? Report them here! (https://www.flyertalk.com/forum/technical-support-feedback/1773394-issues-flyertalk-expert-hotel-reviews-report-them-here.html)

IBobi May 9, 2019 11:41 am

^fixed in other thread

bhrubin May 9, 2019 11:51 am


Originally Posted by IBobi (Post 31083920)
^fixed in other thread

Turns out that clearing my cache worked like a charm. (Didn't have to clear cookies, thankfully.) Thanks!

bhrubin May 10, 2019 11:43 am

Glitch STILL turns on email notifications!!!!
 
Hello again,

So once more, submitting Expert Reviews on threads to which I already was subscribed (without notifications of any kind) has again turned on email notifications for some odd reason. This is a glitch that I'd reported numerous times over the years, and yet it still happens.

As of now, I am receiving email notifications since submitting Expert Reviews for all the threads in the past few days.

This glitch needs to be fixed once and for all. It's very annoying! As one who has submitted more Expert Reviews than anyone else on FlyerTalk, I would know. :D

Thanks.

IBobi May 10, 2019 11:49 am


Originally Posted by bhrubin (Post 31087556)

Submitting Expert Reviews on threads to which I already was subscribed (without notifications of any kind) has again turned on email notifications for some odd reason. This is a glitch that I'd reported numerous times over the years, and yet it still happens.

As of now, I am receiving email notifications since submitting Expert Reviews for all the threads in the past few days.

Which threads are you getting notifications for? Are those new threads of yours? Or threads you just recently posted to?

bhrubin May 10, 2019 11:57 am


Originally Posted by IBobi (Post 31087587)
Which threads are you getting notifications for? Are those new threads of yours? Or threads you just recently posted to?

Calistoga Ranch...just submitted Expert Review, but had been subscribed already without notifications. Now getting email notifications!

St Regis San Francisco...same!

Ventanas Big Sur...same!

Las Alcobas Napa Valley...same!

I haven't gotten any notifications yet, but I bet I will the moment someone posts to the Santa Barbara luxury hotels overview thread...because the last post was my Expert Review! Same with the Bacara Santa Barbara Ritz Carlton thread! Same with Ritz-Carlton Half Moon Bay!

SOMEHOW, submitting an Expert Review resets the notification settings and defaults you back to email notifications--even for threads to which we previously were subscribed and with no notifications selected. It's been true since the start of Expert Reviews...and I'd notified IS so many times already I can't even count.

escape4 May 11, 2019 3:15 pm


Originally Posted by bhrubin (Post 31087556)
As one who has submitted more Expert Reviews than anyone else on FlyerTalk

I would welcome a friendly competition :p
@IBobi we should roll out a new badge after 100 reviews of a hotel loyalty program :D 25 reviews is obsolete by now
@bhrubin will probably be close to that for Marriott, maybe @Goldorak too for Accor

bhrubin May 11, 2019 3:42 pm


Originally Posted by escape4 (Post 31091233)
I would welcome a friendly competition :p
@IBobi we should roll out a new badge after 100 reviews of a hotel loyalty program :D 25 reviews is obsolete by now
@bhrubin will probably be close to that for Marriott, maybe @Goldorak too for Accor

I rescind that obviously false claim and send kudos (and apologies) to you, Sir! I was informed when I hit 25 SPG that I had more reviews than anyone and was the only 25 reviewer...so assumed wrongly I still had the lead. My bad!

escape4 May 11, 2019 7:48 pm


Originally Posted by bhrubin (Post 31091302)
I rescind that obviously false claim and send kudos (and apologies) to you, Sir! I was informed when I hit 25 SPG that I had more reviews than anyone and was the only 25 reviewer...so assumed wrongly I still had the lead. My bad!

Well for Marriott/Starwood specifically I think you must be close to 100 and I don't think anybody else is even close to that many for that hotel chain. It would be great to have the 100 review badge and I think you'll be first to earn it just like you did for the 25 badge! ^ Enjoy reading your reviews as usual Sir

escape4 Jul 29, 2019 9:23 am


Originally Posted by IBobi (Post 30806258)
No progress or news on the map.

Sounds like some progress was made recently? Some reviews which used to fall in no-man's land are now on the map, although not always at the correct spot on the map.

It might be useful at some point to have an official statement from FT brass as to where they see the future of hotel reviews. There was recently an article about "The Decline of Flyertalk"
http://www.flyertalk.com/forum/omni/...k-article.html

I am not an FT shareholder so I have no dog in this fight but my uninformed opinion is that if I was a shareholder, I would attempt to harvest the hotel-specific info on FT because as flawed as FT is, it remains the #1 source of info about hotels. I don't think the current hotel review feature works like a well-oiled machine, so there is room for improvement in my humble opinion.

IBJoel Jul 29, 2019 9:39 am


Originally Posted by escape4 (Post 31354659)
Sound like some progress was made recently? Some reviews which used to fall in no-man's land are now on the map, although not always at the correct spot on the map.

It might be useful at some point to have an official statement from FT brass as to where they see the future of hotel reviews. There was recently an article about "The Decline of Flyertalk"
http://www.flyertalk.com/forum/omni/...k-article.html

I am not an FT shareholder so I have no dog in this fight but my uninformed opinion is that if I was a shareholder, I would attempt to harvest the hotel-specific info on FT because as flawed as FT is, it remains the #1 source of info about hotels. I don't think the current hotel review feature works like a well-oiled machine, so there is room for improvement in my humble opinion.

We've just switched geolocation software, which is why some properties are now showing up. We're also going through the list of properties to iron out locations, though as this is a manual process, it will take a few weeks. We're also aware of that blog post (though take his opinion with a grain of salt ;)).

escape4 Jan 25, 2020 5:45 am

Bump. It looks like the map still has significant room for improvement? Also loyalty program and/or brand is often wrong when posting a new review.

IBJoel Jan 27, 2020 8:42 am


Originally Posted by escape4 (Post 31992765)
Bump. It looks like the map still has significant room for improvement? Also loyalty program and/or brand is often wrong when posting a new review.

Can you point out what is wrong with the map and the loyalty program is wrong? As I go through the new properties, I mark their brands as apparent to me.

escape4 Jan 27, 2020 11:23 pm


Originally Posted by IBJoel (Post 31999753)
Can you point out what is wrong with the map and the loyalty program is wrong? As I go through the new properties, I mark their brands as apparent to me.

Regarding the map, here is what I meant :

- Several properties do not appear in the correct spot. For example, zoom out to the maximum and scroll towards Canada. There is a marker exactly where the word "Canada" is and if you point to the marker, you will see a long list of hotels for that specific spot in the middle of nowhere, just north of Alberta province. Those hotels are not at the right spot.
- Similarly, still in Canada there is another marker on the west side of Hudson's Bay, it contains three hotels that do not belong there, one Halifax, one Vancouver, and one Edmonton.
- You can also spot other hotels showing incorrectly via the search function. For example if I search on "Istanbul", I will see a yellow circle with "11" in Istanbul so I assume those are correct, but there are three other markers elsewhere in various areas of Turkey.
- In each FT member individual profile, it used to be that you could click on "Map" and you could see markers where that person has been and written hotel reviews. Is this section now deactivated? I do not see markers on the map anymore.

Regarding hotel brands, here are some things I noticed:

- For many hotels, the brand seems to default to "AC Hotels by Marriott". For example, Opus XIV in Bergen Norway, Hotel Ranga in Iceland (and loyalty program for this one is missing, should be Independent / Boutique), Cabrits Resort Dominica, etc. If you select "Hotel Brand = AC in the filters, you will see lots of markers everywhere in the world, the vast majority of which are not AC hotel brand.
- In the section "Browse by Loyalty Programs and Groups", Banyan Tree and Fairmont are correctly no longer in the drop down list since they were acquired by Accor. However some individual properties are still at their old loyalty program, for example Fairmont Southampton, Fairmont Chengdu, Fairmont Istanbul, Banyan Tree Bangkok, etc. All of those should be loyalty program = Accor, rather than loyalty = Fairmont or Banyan Tree.

Thanks for looking into this!

IBJoel Jan 28, 2020 9:19 am

I've addressed your points in bold.


Originally Posted by escape4 (Post 32002541)
Regarding the map, here is what I meant :

- Several properties do not appear in the correct spot. For example, zoom out to the maximum and scroll towards Canada. There is a marker exactly where the word "Canada" is and if you point to the marker, you will see a long list of hotels for that specific spot in the middle of nowhere, just north of Alberta province. Those hotels are not at the right spot. This could be a combination of things. There are limits to both the mapping software, alphabetic characters (more trouble with accents on letters, etc), and just human error of typing stuff in. At least one of those Istanbul reviews was while I was on leave, so I can't say for sure what's going on.

- Similarly, still in Canada there is another marker on the west side of Hudson's Bay, it contains three hotels that do not belong there, one Halifax, one Vancouver, and one Edmonton. See above.

- You can also spot other hotels showing incorrectly via the search function. For example if I search on "Istanbul", I will see a yellow circle with "11" in Istanbul so I assume those are correct, but there are three other markers elsewhere in various areas of Turkey. See above.

- In each FT member individual profile, it used to be that you could click on "Map" and you could see markers where that person has been and written hotel reviews. Is this section now deactivated? I do not see markers on the map anymore. Probably an issue with a site upgrade, although possibly it was causing page-loading slowness for users with a lot of hotel reviews. I'll ask tech.

Regarding hotel brands, here are some things I noticed:

- For many hotels, the brand seems to default to "AC Hotels by Marriott". For example, Opus XIV in Bergen Norway, Hotel Ranga in Iceland (and loyalty program for this one is missing, should be Independent / Boutique), Cabrits Resort Dominica, etc. If you select "Hotel Brand = AC in the filters, you will see lots of markers everywhere in the world, the vast majority of which are not AC hotel brand. Basically this has to be done manually. If it's missed or the property hasn't been placed yet, it defaults to the first program, alphabetically. Going back through every property and making sure it has the correct program is a manual process and frankly not feasible at this time. I'm the only one who works on these besides tech, who only steps in when there's a problem.

- In the section "Browse by Loyalty Programs and Groups", Banyan Tree and Fairmont are correctly no longer in the drop down list since they were acquired by Accor. However some individual properties are still at their old loyalty program, for example Fairmont Southampton, Fairmont Chengdu, Fairmont Istanbul, Banyan Tree Bangkok, etc. All of those should be loyalty program = Accor, rather than loyalty = Fairmont or Banyan Tree. Again, changing loyalty programs and hotel names is a manual process. We might be able to switch all loyalty programs so that Fairmont=Accor (I believe all Fairmont reviews now count toward Accor badges on the backend) on the front end. I'll check.

Thanks for looking into this!

Most of these issues require extensive manual detective work, research and testing. I'll have a look at all of them and consult tech, but I can't give you any kind of timeframe for resolution at this point.

escape4 Jan 28, 2020 6:17 pm

Thanks for the follow-up! It's unfortunate a big chunk of the work is a manual process.


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