FlyerTalk Forums - Now I'm not receiving any FT email

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- - Now I'm not receiving any FT email (https://www.flyertalk.com/forum/technical-support-feedback/1117482-now-im-not-receiving-any-ft-email.html)

Yea! for a day? hopefully longer

I had doubles of everything this morning. But doubles are better than zeroes!

Thanks team. Am hoping for continued success tomorrow.

I also received doubles of all updates today, dated the 12th and 13th.

Quote:

Originally Posted by IBobi (Post 17065392)

As ever, Jackal provides a useful solution (or workaround, in this case).

To address your concerns about the time frame of this issue, I am in contact with Dick, who is investigating the technical side of this, on a regular basis. Last week there was a brief and hopeful period when the emails alerts arrived again, but then stopped. Testing is ongoing.

From what I have heard from Dick, this is a very difficult issue to diagnose, partly because the system seems to be set up correctly on our end, and recreating the issue has been intermittent.

I encourage you to try using MyFlyerTalk until we have this issue resolved, and thank you for being patient with us while this important functionality is offline.

Please continue to alert me via this thread if you see a change in your email alerts, so that I can pass the information on to Dick.

Thank you,

Paul

I only developed this problem in the last 24 hours. I suddenly had emails from about 40 different threads. I went in and cancelled all subscriptions. Please advise when a diagnosis is complete and the system returns to normal.
I am using Firefox for FT.

J

Quote:

Originally Posted by Discus (Post 17099669)

Received e-mail tonight, twice. Let's hop things are getting back to normal soon.

At the time of my last post, I had just received doubles of the two forums I subscribe to (only the forums, not any individual threads), and there was no telling how many more I'd get.

Turns out I didn't get any more.

Haven't received any today, so far, but in the distant past (when this was working), I'd receive them at about 11pm local time (midnight Pacific), and yesterday's batch was a bit after 6pm. It's still two hours until 6pm here, but I'll update if I do get some at that time.

Keep an eye out after midnight.

Quote:

Originally Posted by bworrell (Post 17099211)

I use IE and Firefox interchangeably... but what does this have to do with the browser? Is this really being worked on?

Don't shoot the messenger. :p The IT guys wanted this information as it provides them with some background info to troubleshoot this problem. The problem is being fixed, as some users are now receiving their subscription emails, albeit, in multiples.

I got the multiples two days ago, but nothing since then.

Quote:

Originally Posted by IBobi (Post 17104299)

Keep an eye out after midnight.

Keep one eye open from the bed. No daily summary messages. Finally closed the eye and slept the rest of the night. :)

I got two copies of the daily summaries on the 12th @ 11 pm and following. Nothing since, except some thread updates.

Hmm... is anyone still getting their subscriptions (multiple or not)?

Quote:

Originally Posted by IBobi (Post 17104299)

Keep an eye out after midnight.

Nothing.

Still getting PMs, RBPs, and individual thread replies, but no daily summaries since 6pm the day before yesterday.

Quote:

Originally Posted by Discus (Post 17099669)

Received e-mail tonight, twice. Let's hop things are getting back to normal soon.

75% reduction overnight - got one, expected four emails today.

Nothing here today in Europe.

Quote:

Originally Posted by IBLib (Post 17107642)

I received multiples just the one day and then nothing again. Is there another status? Are they continuing to work on it?

Quote:

Originally Posted by IBobi (Post 17108413)

Hmm... is anyone still getting their subscriptions (multiple or not)?

Nope :(