Now I'm not receiving any FT email
Sep 13, 2011 | 2:00 pm
#168
Join Date: Mar 2008
Location: Between BLI & PAE.
Programs: Nada of note these days….
Posts: 1,296
As ever, Jackal provides a useful solution (or workaround, in this case).
To address your concerns about the time frame of this issue, I am in contact with Dick, who is investigating the technical side of this, on a regular basis. Last week there was a brief and hopeful period when the emails alerts arrived again, but then stopped. Testing is ongoing.
From what I have heard from Dick, this is a very difficult issue to diagnose, partly because the system seems to be set up correctly on our end, and recreating the issue has been intermittent.
I encourage you to try using MyFlyerTalk until we have this issue resolved, and thank you for being patient with us while this important functionality is offline.
Please continue to alert me via this thread if you see a change in your email alerts, so that I can pass the information on to Dick.
Thank you,
Paul
To address your concerns about the time frame of this issue, I am in contact with Dick, who is investigating the technical side of this, on a regular basis. Last week there was a brief and hopeful period when the emails alerts arrived again, but then stopped. Testing is ongoing.
From what I have heard from Dick, this is a very difficult issue to diagnose, partly because the system seems to be set up correctly on our end, and recreating the issue has been intermittent.
I encourage you to try using MyFlyerTalk until we have this issue resolved, and thank you for being patient with us while this important functionality is offline.
Please continue to alert me via this thread if you see a change in your email alerts, so that I can pass the information on to Dick.
Thank you,
Paul
I am using Firefox for FT.
J
Last edited by JPat; Sep 13, 2011 at 2:03 pm Reason: Browser ID
Sep 13, 2011 | 6:09 pm
#169
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S+, Choice Platinum
Posts: 23,319
Turns out I didn't get any more.
Haven't received any today, so far, but in the distant past (when this was working), I'd receive them at about 11pm local time (midnight Pacific), and yesterday's batch was a bit after 6pm. It's still two hours until 6pm here, but I'll update if I do get some at that time.
Sep 14, 2011 | 9:12 am
#171
Join Date: Jul 2011
Posts: 203
The IT guys wanted this information as it provides them with some background info to troubleshoot this problem. The problem is being fixed, as some users are now receiving their subscription emails, albeit, in multiples.
Sep 14, 2011 | 10:19 am
#173
Join Date: Sep 2000
Location: DEN & PSP
Programs: UA 1K 27 years/2.5MM, Honors LT Diamond, AVIS & Hertz Prez Club
Posts: 4,955
Sep 14, 2011 | 11:09 am
#176
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S+, Choice Platinum
Posts: 23,319
Sep 15, 2011 | 8:24 am
#179
Join Date: Dec 2001
Location: Las Vegas
Programs: DL DM, AA PlatPro, Hilton DM, Hyatt Glob, Marriott Titanium, Hertz PC, National EE
Posts: 1,536
I received multiples just the one day and then nothing again. Is there another status? Are they continuing to work on it?
