Covid19: Swiss refunds after cancellation
Apr 27, 2020, 12:37 pm
#286
Join Date: Sep 2013
Posts: 10
after my flight with LX flight being cancelled, I waited 20 days. Then I claimed for a credit card charge back claim with AMEX in Switzerland. Got my money on my account today... just 10 days after the claim. Extremely disappointed with LX, my national airline. AMEX offered great service to solve the issue very quickly and efficiently.
LX/LH just give vague robotic answers on social media. I would like to thank some of the users on this forum who suggested a charge back as I wasn't aware this was possible 8 months after a purchase.
LX/LH just give vague robotic answers on social media. I would like to thank some of the users on this forum who suggested a charge back as I wasn't aware this was possible 8 months after a purchase.
Apr 27, 2020, 1:45 pm
#287
Join Date: Nov 2015
Location: PDX
Programs: AS MVPG 75K, BA Silver, AC, AF/KL, AV, VS | Hilton, Hyatt, Marriott
Posts: 459
I dont know how the chargeback can work - assuming you do not use your credit card to pay for it but book with UR points. There is no way for you to initiate a charge back, because Chase UR Reward / Expedia does not initiate a charge back on individual bookings using UR pts. All they can do is to verify the airlines have refunded back to the Ultimate Reward card, then they refund the equivalent points to your account.
Your rep has the identical experience as the rep I got - LX required the travel agency to send an email to request refund. Dont hold your breadth on the charge back part which there has not a single DP that is possible if your booking is with Ultimate Points.
Your rep has the identical experience as the rep I got - LX required the travel agency to send an email to request refund. Dont hold your breadth on the charge back part which there has not a single DP that is possible if your booking is with Ultimate Points.
Apr 27, 2020, 2:05 pm
#288
Suspended
Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
Programs: UA Premier Gold
Posts: 4,783
For those who've been following my saga, my credit card chargeback was approved and credited to my account today (roughly ~30 days after filing my dispute).
Apr 27, 2020, 5:31 pm
#289
Join Date: Feb 2014
Location: ±38,000 feet
Programs: LH HON, BA GGL, AF Plat, EK Plat
Posts: 6,428
My original chargeback apparently got a reply from swiss that it was not justified. I called amex and submitted LX conditions of carriage 10.2 (invol refunds) as well as EC261 copy. 14 days and LX hasnt replied to this additional piece of challenge.
Apr 28, 2020, 1:07 am
#290
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,531
LX to receive 1.5 billion CHF in state aid (in German)
https://abouttravel.ch/reisebranche/...ilfe-erhalten/
https://abouttravel.ch/reisebranche/...ilfe-erhalten/
Apr 29, 2020, 8:05 am
#292
Join Date: May 2011
Location: Italy
Programs: BAEC Gold, TK Gold, Accor Gold
Posts: 310
Called Swiss to ask to change dates for two bookings in J and one in F. Notwithstanding I've given them thousands of my euros, they are asking for many more ...
I was expecting a bit more flexibility in changing dates for J/F class ... outrageous.
I was expecting a bit more flexibility in changing dates for J/F class ... outrageous.
Apr 29, 2020, 8:16 am
#293
Join Date: Nov 2013
Location: TXL
Programs: A3 Silver
Posts: 1,116
Were your flights cancelled?
Apr 29, 2020, 10:08 am
#294
Join Date: May 2011
Location: Italy
Programs: BAEC Gold, TK Gold, Accor Gold
Posts: 310
Apr 29, 2020, 11:36 am
#295
Join Date: Aug 2000
Location: ZRH / YUL
Programs: UA, TK, Starwood > Marriott, Hilton, Accor
Posts: 7,295
LX to receive 1.5 billion CHF in state aid (in German)
https://abouttravel.ch/reisebranche/...ilfe-erhalten/
https://abouttravel.ch/reisebranche/...ilfe-erhalten/
- LX does not get any state aid aka "free money"
- LX and WK can apply for emergency loans of up to CHF1.5bn from banks UBS and Credit Suisse, at terms to be negotiated between private businesses
- The Swiss government will act as a guarantor for 85% of these loans (CHF1.3bn)
Apr 30, 2020, 2:10 pm
#297
Join Date: Jul 2005
Posts: 796
well, knowing the modus operandi of LX, won't they just refuse ANY charge back attempt and hold on to our money?!
May 1, 2020, 1:06 am
#298
Join Date: Sep 2013
Posts: 10
''you mean AMEX processed your charge back without waiting to LX's answer and LX then refused, and therefore AMEX withdrew the charge back?'' exactly this!
taking into account my flight was in C-class, it's a certain amount of money... Let's wait for a few months now...
taking into account my flight was in C-class, it's a certain amount of money... Let's wait for a few months now...
May 1, 2020, 6:43 am
#300
Join Date: May 2011
Location: Italy
Programs: BAEC Gold, TK Gold, Accor Gold
Posts: 310
Still nothing from Swiss. They called back yesterday to say that in order to change date for my J flight to DEL (outbound already cancelled) I'd have to pay an extra 650 euros, while to change date for my F flight to PEK (originally scheduled in Feb. changed to beginning of June following the beginning of the crisis, on their suggestion, and changed for free), the extra cost would be 3200 euros. But they've been generous and discounted 50 euros from each ...
I complained and they have escalated my request to the HQ.
I'm waiting to be contacted again ...
I complained and they have escalated my request to the HQ.
I'm waiting to be contacted again ...