Locked in transit zone at ZHR
Jun 2, 2018, 1:25 am
#16
Join Date: Apr 2007
Location: Australia
Posts: 6,338
You gave confusing and partial information...yet treated every attempt to get to the bottom of it with rudeness.... I am unsure of WHAT you were actually seeking TBH Well..your friends got home....so at least THAT worked out.
Jun 2, 2018, 1:40 am
#17
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
Thank You for Your investigation and conclusion that passengers absolutely dumb and blind. Your comments are appaulling!
Yet, Swiss admitted to me over the phone that Transfer desk was in Terminal E. I made numerous phonecalls and asked many questions how all of this occurred.
I am not surprised with comments here, yet every time I am hopeful that there would be one person who would reply with an answer to my question. Unfortunately, that did not occur.
The facts are that there was NOONE in Terminal D to assist. The connection was missed because flight was delayed to ZHR. And all of Your speculations how passengers decided to miss connection themselves are absurd, when Swiss isn't denying that.
I am glad that Swiss does have intelligent and decent employees who do not deny the facts contrary to the commentators here.
Thank You again.
PS I am sorry, but it is tiresome and frustrating to rebute nonsense and false conclusions and irrelevant questions.
Yet, Swiss admitted to me over the phone that Transfer desk was in Terminal E. I made numerous phonecalls and asked many questions how all of this occurred.
I am not surprised with comments here, yet every time I am hopeful that there would be one person who would reply with an answer to my question. Unfortunately, that did not occur.
The facts are that there was NOONE in Terminal D to assist. The connection was missed because flight was delayed to ZHR. And all of Your speculations how passengers decided to miss connection themselves are absurd, when Swiss isn't denying that.
I am glad that Swiss does have intelligent and decent employees who do not deny the facts contrary to the commentators here.
Thank You again.
PS I am sorry, but it is tiresome and frustrating to rebute nonsense and false conclusions and irrelevant questions.
Finally NOONE is not a word. It is 'no one'.
Jun 2, 2018, 2:04 am
#19
Join Date: Dec 2006
Location: Lima Sierra Zulu Hotel
Programs: AC*SM, M&M SEN, BA Gold, DL Gold; Marriott Titanium
Posts: 777
bawm
Jun 2, 2018, 2:36 am
#20
Join Date: Sep 2005
Posts: 1,778
If the passengers require assistance as it seems in this case, it would be wise to pre-book a transfer service in the future.
Jun 2, 2018, 3:33 am
#21
Join Date: Sep 2006
Location: ZRH
Programs: M&M SEN (*G), HH Diamond
Posts: 2,418
There was an announcement during the flight to ZHR for people transiting to a list of cities to go to Transfer Desk upon arrival. […] Noone has mentioned that it is in Terminal E […]
[…] they found out what happened to other passengers who missed their flight. They were met by SWISS at Transfer Desk in Terminal E and were given hotel accomodations at least.
[…] they found out what happened to other passengers who missed their flight. They were met by SWISS at Transfer Desk in Terminal E and were given hotel accomodations at least.
a) they were the only ones who missed the announcement to go to the Transfer Desk in Terminal E
or
b) all the other passengers were lucky enough to find out themselves to go to the Transfer Desk in Terminal E.
Jun 2, 2018, 6:14 am
#22
Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Posts: 9,456
So instead of taking our input we've been taking hours to write and trying to give us feedback on what happened on the ground, you've decided to go the "you're all wrong, you don't nothing" way.
Well, enjoy that path.
You'll not get further helpful advise on it, though, at least not from myself.
I think we've gathered enough information here anyway on our own from the little pieces you gave, and since you refuse to actually give a more detailed view of what has happened, there is nothing to add here from my side.
Well, enjoy that path.
You'll not get further helpful advise on it, though, at least not from myself.
I think we've gathered enough information here anyway on our own from the little pieces you gave, and since you refuse to actually give a more detailed view of what has happened, there is nothing to add here from my side.
Jun 2, 2018, 8:23 am
#23
Moderator: SAS
Join Date: Feb 2018
Location: BLL & CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 3,153
The only thing they would have needed to do was enter the airplane right next to them. Since it was one ticket they had received their ticket for ZRH-DME at LHR already. No need to go to the transfer desk at all.
On a legal point of view unless the DME flights boarding was already closed when they arrived (which it was not), Swiss doesn’t owe you anything. So it’s pretty nice of Swiss to have rebooked them on the next flight (free of charge?).
Which while there is one in Dock E there is also one in Dock D. And as stated above going from E to D and in reverse you do not need to go through passport control.
They followed instructions to go to Transfer Desk given during the flight, but noone told them that it is in different terminal (E) and there is a passport control. Other passengers apparently had Shengen visas and were able to go thru, while my friends - were stopped. There were NO SWISS agents at the terminal D to assist them and passport control agents could care less. Everyone quickly left the Terminal D and airport was "closed".
Once again this is due to the lack of communication I suppose.
I think yuropflyer pretty much sumed it up perfectly. I agree to everything he said and I think the people here who basically live in Zurich Airport maybe know a thing or two about it.
Jun 3, 2018, 1:49 pm
#24
Join Date: Mar 2009
Location: ZRH/SFO
Programs: A3*G - AZ CFP- HH DIA
Posts: 3,666
Yes, that's OK. Swiss outsourced all the ground handling worldwide with handling agents. You won't find any Swiss agent on the ground. In ZRH, Swissport will do the work for LX.
Jun 3, 2018, 3:17 pm
#25
Original Poster
Join Date: Aug 2004
Programs: AA, BA, Delta, SPG, Hilton
Posts: 718
PS The only sick person here is You. I have spent 8 hours on the phone and did everything to assist them. And I do that for strangers. I am sure You would not spent a second assisting anyone unless You got paid - just like Your sick comment here.
Last edited by ellylex; Jun 3, 2018 at 3:28 pm
Jun 3, 2018, 3:26 pm
#26
Original Poster
Join Date: Aug 2004
Programs: AA, BA, Delta, SPG, Hilton
Posts: 718
All of the repliers have selective vision here and good imagination.
I will repeat for You - YES, 2nd and 3rd segments were on SWISS. Now what - that You have confirmation?
I already read idiotic replies how passengers should have jumped into the plane to catch flight to DME while SWISS gave instructions to go to transfer desk.
Last edited by ellylex; Jun 3, 2018 at 3:35 pm
Jun 3, 2018, 3:37 pm
#27
Moderator: SAS
Join Date: Feb 2018
Location: BLL & CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 3,153
Really?! Not answered?! If You have read the post - You would have seen that all of this infor was stated initially.
All of the repliers have selective vision here and good imagination.
I will repeat for You - YES, 2nd and 3rd segments were on SWISS. Now what - that You have confirmation?
I already read idiotic replies how passengers should have jumped into the plane to catch flight to DME while SWISS gave instructions to go to transfer desk.
All of the repliers have selective vision here and good imagination.
I will repeat for You - YES, 2nd and 3rd segments were on SWISS. Now what - that You have confirmation?
I already read idiotic replies how passengers should have jumped into the plane to catch flight to DME while SWISS gave instructions to go to transfer desk.
And yes, they should have gone straigth to the plane (if it was still boarding), else they should have gone to the transfer desk (which they did not go to because they didn’t find the way without passport control. (I personally on my first connection flight had studied the airport map for hours to know the way by heart, but that’s a bit overkill maybe)
Now this can happen, especially when you have inexperienced travellers who do not speak the native language of the airport or english very well. In no way are we thinking that your friends are atupid or deserved what happened. Sleeping in an airport is horrible and especially feeling helpless and everybody ahould be spared from that experience.
But you should stop seeing every comment as insult. We here travel a lot and hence there is some stuff that is really daily routine for us but for other people it is not. Like connecting flights. Hence we try to help and answer your questions here with the beat of our knowledge. If you disagree then that is your right, but just keep in mind that every comment here is probably representing the honest opinion of the writer on the matter, who is just trying to answer the question as good as he can.
Now if we could all tone down a little and return to being co structive that’d be great.
Jun 3, 2018, 3:44 pm
#28
Original Poster
Join Date: Aug 2004
Programs: AA, BA, Delta, SPG, Hilton
Posts: 718
....
I’m just stating that you are not supposed to be in the airport between 23:00 and 05:00. Obviously your friends slept there.
I think yuropflyer pretty much sumed it up perfectly. I agree to everything he said and I think the people here who basically live in Zurich Airport maybe know a thing or two about it.
I think yuropflyer pretty much sumed it up perfectly. I agree to everything he said and I think the people here who basically live in Zurich Airport maybe know a thing or two about it.
A person living in Zurich and knowing the airport does not mean that he knows what has occurred there that night.
I was not there - I do not know. I relied on the information given to me by passengers and by staff on the ground. Information is contradictory. Yet, regardless, I had an absolutely different question here - I did not ask for judgement or investigation. I asked a question and received trolling from many.
If repliers wanted to assist - they woudl have guided me how to find out the reason for delay. No one did. Suddently that is irrelevant to helpers here. Anyway, thanks for the input - I will proceed myself, relying not on imagination and nonsense but on facts.
Jun 3, 2018, 3:52 pm
#29
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
As is often the case when the person posting was not present, the information provided is incomplete, fragmented and sometimes inaccurate.
In this instance, it appears that:
1. The passengers arrived at ZRH roughly on schedule.
2. The onward flight to DMW was roughly on schedule.
There was plenty of time to make the connection. But, the passengers wound up trying to go through passport control, but lacked the proper visas and therefore could not do so. Nonetheless, they still could have made their connection, but apparently did not for reasons which we do not know (although one might presume a language barrier here which led to a failure both at passport control and then when OP called in and was told that it was the passengers' fault).
Thus, when the passengers did no show, they were stuck on the "wrong" side of passport control, apparently spent the night on that "wrong" side and were then rebooked.
In these circumstances, there is no compensation due under EC 261/2004 and unlikely to be any customer service gesture forthcoming either. It is not LX's fault and LX won't accept it.
This is a public board, so it is worth noting that if one is assisting people who do not speak the local language(s), it is helpful for them to carry a printed copy of their itinerary as well as a paper showing the mobile number of someone who does speak the local languages and can act as an interpreter. The paper ought to also include the language they do speak. By way of example, if these passengers are Russian-speaking, that is hardly a tough language to handle at ZRH, but may be tough when the timing is tight, as it apparently became here.
The point has already been made than people who have language, visa, and other challenges should perhaps consider more direct routings.
In this instance, it appears that:
1. The passengers arrived at ZRH roughly on schedule.
2. The onward flight to DMW was roughly on schedule.
There was plenty of time to make the connection. But, the passengers wound up trying to go through passport control, but lacked the proper visas and therefore could not do so. Nonetheless, they still could have made their connection, but apparently did not for reasons which we do not know (although one might presume a language barrier here which led to a failure both at passport control and then when OP called in and was told that it was the passengers' fault).
Thus, when the passengers did no show, they were stuck on the "wrong" side of passport control, apparently spent the night on that "wrong" side and were then rebooked.
In these circumstances, there is no compensation due under EC 261/2004 and unlikely to be any customer service gesture forthcoming either. It is not LX's fault and LX won't accept it.
This is a public board, so it is worth noting that if one is assisting people who do not speak the local language(s), it is helpful for them to carry a printed copy of their itinerary as well as a paper showing the mobile number of someone who does speak the local languages and can act as an interpreter. The paper ought to also include the language they do speak. By way of example, if these passengers are Russian-speaking, that is hardly a tough language to handle at ZRH, but may be tough when the timing is tight, as it apparently became here.
The point has already been made than people who have language, visa, and other challenges should perhaps consider more direct routings.
Jun 3, 2018, 4:00 pm
#30
Original Poster
Join Date: Aug 2004
Programs: AA, BA, Delta, SPG, Hilton
Posts: 718
You have been given very useful information from an initially confusing opening post. You choose to ignore this advice because it is not what you want to hear. Your friends obviously made a mistake because we can see where the relevant flights arrived to and departed from, so unless the Moscow flight departed early, it really isn't the airline's fault. I think part of the problem was your friends went to a transfer desk in E they didn't need to, since the Moscow flight was next door to the inbound LHR.
Finally NOONE is not a word. It is 'no one'.
Finally NOONE is not a word. It is 'no one'.
I do not know what everyone found confusing here. The fact that flight was delayed to Zurich and passengers missed flight to Moscow. The fact that they were instructed to go to transfer desk during the flight but could not reach it since it was in another terminal requiring Shengen visa? The fact that they were stuck in transit zone for 15 hours not being able to go to transit hotel because it was full? The fact that there was NO ONE (thank You for correcting me) from SWISS there to assist?
If all of that was confusing to readers yet they made conclusions and replied here, BUT did not answer MY question.