Systems Outage Update

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Old Aug 19, 18, 11:08 pm   -   Wikipost
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Last edit by: RogerD408
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If you see only Marriott account activity / points when logging into SPG.com: (as of August 19)

If you use the same email address and password on both SPG.com and Marriott.com, logging in appears to take you to your Marriott account by default. Try using your SPG account number and password to log in.

If you use the same email address and different passwords, each password should take you to each separate account. You need to log completely out to switch accounts.

It may be helpful to use different browsers or an incognito/private browsing window to be able to access both accounts without confusing your browser.

Also, regardless, be sure to uncheck the Remember Me before logging in to make account selection easier until you have combined your accounts and have a single login again.

Try https://www.marriott.com/default.mi?...spg&reset=true to access your SPG account.
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Old Aug 21, 18, 3:12 pm
  #136  
 
Join Date: Jun 2005
Location: UK
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Originally Posted by yvr76 View Post
This is what I had to do as well.

When I tried to set a new password, it wouldn't accept a 20 character password with special characters in it (#, & etc). My old SPG password had these special characters as well too. Once I regenerated with only letters / numbers it was fine.

My SPG account also had my email removed since it's shared with my Marriott account. I just used another one for now. Neither of my accounts have lifetime years indicated anywhere (though nights are available and generally correct).
Ahh - that might be the issue - I've got a securely generated one by LastPass that had a few special characters in it, that may well be the issue! I can appreciate they may not know this is the case (as the password is presumably stored in a hashed form) but would have thought they could have warned members!

Entering membership number also doesn't work (as it's looking for the new one that you don't yet know!). Email worked, although I thought for a minute it was going to reset my Marriott one instead.
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Old Aug 21, 18, 3:47 pm
  #137  
 
Join Date: Jan 2006
Location: SFOSJCOAK
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Posts: 5,562
Cannot Book SPG properties - shwon as SOLD OUT

Tried to book some SPG hotels for an upcoming trip. No matter Marriott web site or SPG, both showed SPG hotels SOLD OUT. No problem in booking Marriott hotels though.
When will system be fixed?
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Old Aug 21, 18, 5:33 pm
  #138  
 
Join Date: May 2014
Posts: 232
Where are the SPG stays?
Are we still entitled to earn Platinum thru 25 stays?
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Old Aug 21, 18, 6:38 pm
  #139  
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Originally Posted by kodansha999 View Post
Where are the SPG stays?
Are we still entitled to earn Platinum thru 25 stays?
Yes. Last year to do so. Probably have to track it manually.
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Old Aug 21, 18, 6:43 pm
  #140  
 
Join Date: Oct 2009
Location: Los Angeles
Programs: AA EXP 2MM, SPG/Marriott PLT
Posts: 270
can't even login... Tried both accounts
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Old Aug 21, 18, 6:50 pm
  #141  
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Join Date: Aug 2017
Location: Dallas
Programs: AA ExPlat, Marriott Ambassador, Hilton Gold, Hertz PC
Posts: 108
Is anyone getting this error on attempting to login?

"We are unable to process your request at this time due to an unprocessable condition. Please try again later."
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Old Aug 21, 18, 6:58 pm
  #142  
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Originally Posted by longtimeflyin View Post
My lifetime nights with SPG and Marriott are both wrong, and off by a factor of several hundred. To confirm, lifetime nights = nights throughout my lifetime at each respective brand, or just for this year?

Should I combine accounts now or wait?

Also, asking for a friend who will qualify on Plat this year with SPG on stays only. My advice to him was to not combine the two accounts for now given the qualify on stays in SPG Hotels piece, is that info correct?
For you, I would recommend you wait until your data is correct for both SPG and Marriott. If you combine now, it may combine incorrect data, making it harder to tell if some but not all of it correct, which got corrected and which didn't. By keeping your accounts separate until it's all corrected, you can tell which account is correct if only one of them is correct.

For your friend, I would recommend not combining until that 25 stay goal is reached, on the assumption that it'll be easier to track with separate accounts than with combined accounts. (Of course, though, stay progress is one of the things that is broken on the SPG site, in that it's not displayed at all right now.)
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Old Aug 21, 18, 7:14 pm
  #143  
 
Join Date: Mar 2013
Location: Albany, NY
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Originally Posted by adunker View Post
Is anyone getting this error on attempting to login?

"We are unable to process your request at this time due to an unprocessable condition. Please try again later."
i just received the same message when trying to enter my info to merge accounts!
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Old Aug 21, 18, 7:40 pm
  #144  
 
Join Date: Oct 2006
Location: New York, NY
Programs: UA - Global Services MM, SPG - Ambassador Lifetime Platinum
Posts: 1,571
Still can't merge accounts. Even tried using the Google Chrome incognito mode trick and won't process on the last step. Frustrating for sure as I've been trying for a couple of days now.
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Old Aug 21, 18, 7:51 pm
  #145  
 
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... I was thinking about what would make this systems outage worse, and there's one thing that SPG and Marriott have been successful at avoiding.

giving us things and then taking it away

... haven't seen anywhere yet about "gave me points/status/nights/stays but took it away"

So while it's not smooth, thanks Marriott/SPG for not promising things to then be unwound
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Old Aug 21, 18, 9:02 pm
  #146  
 
Join Date: Mar 2013
Location: Albany, NY
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Originally Posted by adunker View Post
Is anyone getting this error on attempting to login?

"We are unable to process your request at this time due to an unprocessable condition. Please try again later."
Update: I received the same mesage earlier this eve. Later, that message was gone & I was able to enter both my MR & SPG sign in information on the “merge” page. But while my points totals were correct, my lifetime nights were incorrect on the “merge” page. (They were correct when viewed separately in each of my SPG & MR accounts, however.) The incorrect lifetime totals on the “merge” page were actually my annual night totals. When I returned to the “merge” page about an hour ago, I decided to continue with the merging process despite the night totals being listed incorrectly. Once merged, my lifetime combined total nights displayed correctly in my new single MR account. Hope this helps someone who might be reluctant to continue with the merging process - as I was. It ended up working fine for me (so far). Hope there are no future surprises or difficulties.

Last edited by Travelosopher; Aug 21, 18 at 9:05 pm Reason: Typo
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Old Aug 21, 18, 9:56 pm
  #147  
 
Join Date: Nov 2010
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Originally Posted by Travelosopher View Post


Update: I received the same mesage earlier this eve. Later, that message was gone & I was able to enter both my MR & SPG sign in information on the “merge” page. But while my points totals were correct, my lifetime nights were incorrect on the “merge” page. (They were correct when viewed separately in each of my SPG & MR accounts, however.) The incorrect lifetime totals on the “merge” page were actually my annual night totals. When I returned to the “merge” page about an hour ago, I decided to continue with the merging process despite the night totals being listed incorrectly. Once merged, my lifetime combined total nights displayed correctly in my new single MR account. Hope this helps someone who might be reluctant to continue with the merging process - as I was. It ended up working fine for me (so far). Hope there are no future surprises or difficulties.
another datapoint. I had the same experience - merge page had my annual nights total but once I combined, I had the right lifetime total in my single MR account - Marriott LTPP.
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Old Aug 22, 18, 6:34 am
  #148  
kkl
 
Join Date: Feb 2010
Posts: 702
Cant login. Merged account
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Old Aug 22, 18, 7:10 am
  #149  
SK
 
Join Date: Jun 2000
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Exclamation Nullius nisi insipientis in errore perseverare

I can't login to either of my accounts today (haven't merged them yet). Getting the same message as adunker.

Originally Posted by adunker View Post
Is anyone getting this error on attempting to login?

"We are unable to process your request at this time due to an unprocessable condition. Please try again later."
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Old Aug 22, 18, 7:11 am
  #150  
dw
 
Join Date: Jun 1999
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Originally Posted by kkl View Post
Cant login. Merged account
Same here. App is working, but website login seems down once again.
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