Aug 19, 2018, 12:35 pm
Last edit by: RogerD408
If you see only Marriott account activity / points when logging into SPG.com: (as of August 19)
If you use the same email address and password on both SPG.com and Marriott.com, logging in appears to take you to your Marriott account by default. Try using your SPG account number and password to log in.
If you use the same email address and different passwords, each password should take you to each separate account. You need to log completely out to switch accounts.
It may be helpful to use different browsers or an incognito/private browsing window to be able to access both accounts without confusing your browser.
Also, regardless, be sure to uncheck the Remember Me before logging in to make account selection easier until you have combined your accounts and have a single login again.
Try https://www.marriott.com/default.mi?program=spg&reset=true to access your SPG account.
If you use the same email address and password on both SPG.com and Marriott.com, logging in appears to take you to your Marriott account by default. Try using your SPG account number and password to log in.
If you use the same email address and different passwords, each password should take you to each separate account. You need to log completely out to switch accounts.
It may be helpful to use different browsers or an incognito/private browsing window to be able to access both accounts without confusing your browser.
Also, regardless, be sure to uncheck the Remember Me before logging in to make account selection easier until you have combined your accounts and have a single login again.
Try https://www.marriott.com/default.mi?program=spg&reset=true to access your SPG account.
Systems Outage Update
Aug 19, 2018, 8:06 am
#47
Join Date: Dec 2001
Programs: AA EP, SPG Ambassador (lifetime plat)
Posts: 247
I logged into the new APP — it shows a reduction of 9 nights compared to last week.
Aug 19, 2018, 8:08 am
#48
Original Member
Join Date: May 1998
Location: Midwest
Programs: Marriott Titanium, IHG Plat, Hyatt Globalist, HHonors Diamond, AA Plat Pro, UA Silver
Posts: 571
Aug 19, 2018, 8:09 am
#49
Join Date: Apr 2003
Location: ORD
Programs: AA ExPlat (2MM), Marriott LT Titanium
Posts: 291
I hit the jackpot when I canceled my Hawaii reservation at the Marriott Kauai Resort! See point refund below:
Aug 19, 2018, 8:17 am
#50
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,483
Be sure to save screenshot and complain if it doesn't credit as promised. 
Aug 19, 2018, 8:23 am
#51
Join Date: Feb 2012
Location: HKG
Programs: CX DM, SPG Pt, Le Club Accor GO, Shangri-La GC Jade
Posts: 1,327
But so interesting that as I use the same email for both my Ritz account and SPG account, when I use my email address to login at Marriott.com it will accept both my Ritz account password and SPG account password (yes, they are different) and will log me into my Ritz account and SPG account respectively...
Aug 19, 2018, 8:45 am
#52
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
So should I still be able to see my SPG data somewhere? Whenever I login on either Marriott or Starwood sites I only seem to see my Marriott data!
Aug 19, 2018, 8:47 am
#53
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
Aug 19, 2018, 9:17 am
#55
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
Can stay at marriott hotel for entire year
Aug 19, 2018, 9:25 am
#56
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,483
Aug 19, 2018, 9:30 am
#57
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Overwhelmed with the posts about account status, so not quoting them.
Linking your accounts only got you the status match and the ability to transfer points back and forth.
Now that the programs have been merged, expect a notice from MPG saying it's ok to "combine" your accounts. The process, as they have explained it, is we need to log into the account/profile we wish to keep and then do the combine process to get all the points and nights moved over. They also say it may take a few days for everything to get worked out. Although the link on the webpage/app may be active, they have not said to go for it. So please HOLD OFF! Unless you need to status your combined accounts will offer, there is no need to rush into this. Let others try it out and see how it goes.
Linking your accounts only got you the status match and the ability to transfer points back and forth.
Now that the programs have been merged, expect a notice from MPG saying it's ok to "combine" your accounts. The process, as they have explained it, is we need to log into the account/profile we wish to keep and then do the combine process to get all the points and nights moved over. They also say it may take a few days for everything to get worked out. Although the link on the webpage/app may be active, they have not said to go for it. So please HOLD OFF! Unless you need to status your combined accounts will offer, there is no need to rush into this. Let others try it out and see how it goes.
Aug 19, 2018, 9:35 am
#58
Join Date: Nov 2006
Location: Norway, Maine
Programs: United Silver and HH Diamond
Posts: 1,474
Starwood account shows my Marriott points number. My Starwood points have disappeared. Confused, really. Is it one program or two? One website or two?
Aug 19, 2018, 9:40 am
#59
Join Date: Jan 2005
Location: SMF
Programs: Bonvoy Titanium, SPG LTP
Posts: 1,526
This feels a little like a pig on lipstick if that makes any sense.
Aug 19, 2018, 9:41 am
#60
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Remember, later in the game we will told when we can combine our accounts. Even though you may see the link now, I suggest NOT doing it until the all clear is given and maybe a few others have checked it out.