Systems Outage Update

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Old Aug 19, 18, 11:08 pm   -   Wikipost
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Last edit by: RogerD408
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If you see only Marriott account activity / points when logging into SPG.com: (as of August 19)

If you use the same email address and password on both SPG.com and Marriott.com, logging in appears to take you to your Marriott account by default. Try using your SPG account number and password to log in.

If you use the same email address and different passwords, each password should take you to each separate account. You need to log completely out to switch accounts.

It may be helpful to use different browsers or an incognito/private browsing window to be able to access both accounts without confusing your browser.

Also, regardless, be sure to uncheck the Remember Me before logging in to make account selection easier until you have combined your accounts and have a single login again.

Try https://www.marriott.com/default.mi?...spg&reset=true to access your SPG account.
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Old Aug 19, 18, 7:19 am
  #46  
 
Join Date: Jan 2010
Location: ORD
Posts: 277
Originally Posted by alrvd83 View Post
I am able to log into both sites using the same log in info.

But i do not see my previously booked upcoming spg reservations. This is strange.
Same here, the rest of my reservations for the year are currently MIA.
falconred is offline  
Old Aug 19, 18, 8:06 am
  #47  
 
Join Date: Dec 2001
Programs: AA EP, SPG Ambassador (lifetime plat)
Posts: 247
I logged into the new APP — it shows a reduction of 9 nights compared to last week.
azoomee is offline  
Old Aug 19, 18, 8:08 am
  #48  
Original Member
 
Join Date: May 1998
Location: Midwest
Programs: Marriott Platinum. United Silver. HHonors Diamond
Posts: 380
Originally Posted by falconred View Post
Same here, the rest of my reservations for the year are currently MIA.
My Marriott reservations are available at both marriott.com and starwood.com (just the marriott site reskinned) but my SPG stays are awol.
kklems is offline  
Old Aug 19, 18, 8:09 am
  #49  
 
Join Date: Apr 2003
Location: ORD
Programs: AA ExPlat (2MM), SPG LT Plat, United 1k
Posts: 265
I hit the jackpot when I canceled my Hawaii reservation at the Marriott Kauai Resort! See point refund below:
cphurley is offline  
Old Aug 19, 18, 8:17 am
  #50  
FlyerTalk Evangelist
 
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 11,172
Originally Posted by cphurley View Post
I hit the jackpot when I canceled my Hawaii reservation at the Marriott Kauai Resort! See point refund below:..........
Congrats! Be sure to save screenshot and complain if it doesn't credit as promised.
TerryK is offline  
Old Aug 19, 18, 8:23 am
  #51  
 
Join Date: Feb 2012
Location: HKG
Programs: CX DM, SPG Pt, Le Club Accor GO, Shangri-La GC Jade
Posts: 1,321
Originally Posted by kaizen7 View Post
I believe I read somewhere that if you initiate the merge from your RCR account then you can keep your RCR number.
Yup.. Saw that on the FAQ now... Thanks

But so interesting that as I use the same email for both my Ritz account and SPG account, when I use my email address to login at Marriott.com it will accept both my Ritz account password and SPG account password (yes, they are different) and will log me into my Ritz account and SPG account respectively...
sscywong is offline  
Old Aug 19, 18, 8:45 am
  #52  
 
Join Date: Jun 2005
Location: UK
Programs: BD/BA G, VS G, SQ S, Hilton Honors D, IHG S/A, SPG G, CC G, Hertz PC
Posts: 3,666
So should I still be able to see my SPG data somewhere? Whenever I login on either Marriott or Starwood sites I only seem to see my Marriott data!
EDIflyer is offline  
Old Aug 19, 18, 8:47 am
  #53  
FlyerTalk Evangelist
 
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.5MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 19,627
Originally Posted by EDIflyer View Post
So should I still be able to see my SPG data somewhere? Whenever I login on either Marriott or Starwood sites I only seem to see my Marriott data!
you arenít alone! Comfort in numbers.
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UA-NYC is offline  
Old Aug 19, 18, 8:47 am
  #54  
 
Join Date: Oct 2012
Posts: 145
Originally Posted by cphurley View Post
I hit the jackpot when I canceled my Hawaii reservation at the Marriott Kauai Resort! See point refund below:
You now own the hotel.
RBirns is offline  
Old Aug 19, 18, 9:17 am
  #55  
 
Join Date: Feb 2018
Programs: Bonvoy Amb , LCAH : Gold, Skywards : Gold
Posts: 1,453
Can stay at marriott hotel for entire year
kaizen7 is offline  
Old Aug 19, 18, 9:25 am
  #56  
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Join Date: Sep 1999
Location: New York, NY, USA
Posts: 11,172
Originally Posted by kaizen7 View Post
Can stay at marriott hotel for entire year
Make that 1,167 years at Category 7/8 properties at current rate.
TerryK is offline  
Old Aug 19, 18, 9:30 am
  #57  
FlyerTalk Evangelist
 
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,314
Overwhelmed with the posts about account status, so not quoting them.

Linking your accounts only got you the status match and the ability to transfer points back and forth.

Now that the programs have been merged, expect a notice from MPG saying it's ok to "combine" your accounts. The process, as they have explained it, is we need to log into the account/profile we wish to keep and then do the combine process to get all the points and nights moved over. They also say it may take a few days for everything to get worked out. Although the link on the webpage/app may be active, they have not said to go for it. So please HOLD OFF! Unless you need to status your combined accounts will offer, there is no need to rush into this. Let others try it out and see how it goes.
RogerD408 is offline  
Old Aug 19, 18, 9:35 am
  #58  
 
Join Date: Nov 2006
Location: Maine
Programs: Delta Silver, HH Gold, IHG Gold, SPG
Posts: 1,216
Starwood account shows my Marriott points number. My Starwood points have disappeared. Confused, really. Is it one program or two? One website or two?
ChinaShrek is online now  
Old Aug 19, 18, 9:40 am
  #59  
 
Join Date: Jan 2005
Location: SMF
Programs: SPG LTP
Posts: 1,390
This feels a little like a pig on lipstick if that makes any sense.
Sam P. Goodman is offline  
Old Aug 19, 18, 9:41 am
  #60  
FlyerTalk Evangelist
 
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,314
Originally Posted by ChinaShrek View Post
Starwood account shows my Marriott points number. My Starwood points have disappeared. Confused, really. Is it one program or two? One website or two?
Have you tried accessing your SPG account? My webpage was set to remember me and only allowed access to my MR account. I had to clear the remembered user and log into using my SPG email address (different than my MR email) or new SPG number. Remember to uncheck the Remember Me box at login to be able to flip back and forth. It wasn't easy to see this at first, but makes sense.

Remember, later in the game we will told when we can combine our accounts. Even though you may see the link now, I suggest NOT doing it until the all clear is given and maybe a few others have checked it out.
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RogerD408 is offline  

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