How to Use Your Current Travel Package Certificate Prior to 8/18
#91
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,755
The CSRs are not "agents" in the legal sense of the word. I doubt that there are a lot of frontline, customer facing employees (or phone agents) who have legal authority to bind the corporation.
Here are the Ts & Cs. See, in particular, paragraph 5 under General Membership. Marriott can pretty much do what it wants. Also note that employees may participate in the Rewards program.
#93
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
I am a LT Plat but first time redeeming Hotel and flight package today. I was advised by a KL Marriott customer service agent that there will be no extension of validity after the 1 year. Is this the new rule? Or is the CS agent misinformed?
Also, the 1 year validity period means I should have made the reservation within a year or I should have stayed the 7 nights within the year?
Appreciate any info. Thanks.
Also, the 1 year validity period means I should have made the reservation within a year or I should have stayed the 7 nights within the year?
Appreciate any info. Thanks.
I believe the stay must be completed by the expiration date of the cert. In other words, the last day you can check out is the date of the expiration date, in order for the cert remains valid to cover your stay.
#94
FlyerTalk Evangelist
Join Date: Jan 2007
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In common parlance, sure. In the legal sense, and specifically addressing the question of whether all employees have the ability to bind their employers legally, no, not even close. The law of agency is much more complex and nuanced than that.
#95
Join Date: Jan 2007
Location: SJC/SFO
Posts: 295
The package is already attached to a reservation but now I'm thinking the package will just be worth 45k points and I'd have to make up the difference between a regular point stay (420k points) so an extra 100k or so.
Maybe I'll try one more time today, the problem is now that I made a request to transfer points from my SPG to my wife's SPG account for the upgrade on 7/31 and it still hasn't gone through. I could move Ultimate Rewards points over but then I'd have a bunch of left over Marriott points, and that would be a pretty significant devaluation for me (I would rather use the points at a Park Hyatt). It's worth 90k SPG points, but not the 270k UR points.
I get that sometimes the reps don't know all the rules but we got the whole gamut of possibilities--no problem to upgrade, differing upgrade costs, can't upgrade to Ritz, upgrade later after merger, oh but you can't upgrade after the merger.
Maybe I'll try one more time today, the problem is now that I made a request to transfer points from my SPG to my wife's SPG account for the upgrade on 7/31 and it still hasn't gone through. I could move Ultimate Rewards points over but then I'd have a bunch of left over Marriott points, and that would be a pretty significant devaluation for me (I would rather use the points at a Park Hyatt). It's worth 90k SPG points, but not the 270k UR points.
I get that sometimes the reps don't know all the rules but we got the whole gamut of possibilities--no problem to upgrade, differing upgrade costs, can't upgrade to Ritz, upgrade later after merger, oh but you can't upgrade after the merger.
#96
Join Date: Dec 2017
Posts: 746
The ability to bind the principal is complex and nuanced--but it is black letter law that an employee is, legally, an agent.
#97
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
If a reasonable person would believe that an employee had apparent authority, even if the employee didn't have actual authority, the principal can still be bound by its agents actions. Where apparent authority exists isn't something that we are all likely to agree on.
#99
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,755
In this case (Marriott CSA sharing confidential information about Travel Packages with a customer and [allegedly] making promises to a customer about how the Packages would be treated in the future), it's extremely unlikely that the employee was acting within the scope of his/her authority.
My opinion is based on my 30 years as a litigator (30 this year!!). Yours? In any case, if you want the last word, it's all yours. This conversation seems to have gone as far as it can, without, as I mentioned above, citation to some authority to support your position.
The belief of a "reasonable person" is certainly a major contributing factor in determining whether apparent authority exists, and, if so, its limitations. The determination of whether or not apparent authority exists in any situation is an art, not a science. Compare to actual authority, where it's usually much easier to make that determination.
Last edited by Dr. HFH; Aug 17, 2018 at 12:22 pm Reason: Correct spelling typo.
#100
Join Date: Dec 2017
Posts: 746
Smith and Roberson’s Business Law
By Richard A. Mann, Barry S. Robertshttps://books.google.com/books?id=ld...agents&f=false
I have more cites if you want.
#101
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
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Smith and Roberson’s Business Law
By Richard A. Mann, Barry S. Roberts
https://books.google.com/books?id=ldi5DQAAQBAJ&pg=PA367&lpg=PA367&dq=all+em ployees+are+agents&source=bl&ots=SK1DghCXRu&sig=2N YEE98SJgxv0D956udPrV3lml4&hl=en&sa=X&ved=2ahUKEwil zNCS2vTcAhUNi6wKHTUyC-o4FBDoATAJegQIAxAB#v=onepage&q=all%20employees%20a re%20agents&f=false
I have more cites if you want.
By Richard A. Mann, Barry S. Roberts
https://books.google.com/books?id=ldi5DQAAQBAJ&pg=PA367&lpg=PA367&dq=all+em ployees+are+agents&source=bl&ots=SK1DghCXRu&sig=2N YEE98SJgxv0D956udPrV3lml4&hl=en&sa=X&ved=2ahUKEwil zNCS2vTcAhUNi6wKHTUyC-o4FBDoATAJegQIAxAB#v=onepage&q=all%20employees%20a re%20agents&f=false
I have more cites if you want.
All employees are agents, even those employees not authorized to contract on behalf of the employer or otherwise to conduct business with third parties. Thus, an assembly-line worker in a factory is an agent of the company employing her ... but she does not have the right to bind the principal in contracts with third parties.
Or, put slightly differently, it doesn't matter whether or not the CSR is an "agent" of Marriott. What matters is whether or not a CSR's statements create a legal, enforceable obligation for Marriott. As you can see from the source you quoted, they do not.
#102
Company Representative - Starwood
Original Poster
Join Date: Aug 2011
Programs: SPG
Posts: 713
Members,
For members with existing Travel Packages (booked prior to today and not yet attached to a reservation), today we are able to share how they will convert within the newly unified program. Please see the full chart below.
No existing Travel Package certificate is losing value in terms of points and, with the new Free Night Award Chart that goes live today, 70% of our hotels either stayed at the same redemption rate threshold or moved down. As we structured the conversion chart, we considered the introduction of peak and off-peak redemption rates, which will be introduced in early 2019. This means that if you have an existing Category 9 certificate, which converts to Category 6 starting today, holders will still be able to attach the certificate to a stay when redemption rates within that category are at their highest.
Please let us know if you have any questions and we’ll do our best to answer.
Best regards,
Carrie H.
Social Media Specialist
Starwood Hotels & Resorts LLC
[email protected]
For members with existing Travel Packages (booked prior to today and not yet attached to a reservation), today we are able to share how they will convert within the newly unified program. Please see the full chart below.
No existing Travel Package certificate is losing value in terms of points and, with the new Free Night Award Chart that goes live today, 70% of our hotels either stayed at the same redemption rate threshold or moved down. As we structured the conversion chart, we considered the introduction of peak and off-peak redemption rates, which will be introduced in early 2019. This means that if you have an existing Category 9 certificate, which converts to Category 6 starting today, holders will still be able to attach the certificate to a stay when redemption rates within that category are at their highest.
Please let us know if you have any questions and we’ll do our best to answer.
Best regards,
Carrie H.
Social Media Specialist
Starwood Hotels & Resorts LLC
[email protected]
#103
Join Date: Aug 2002
Location: St. Louis, MO
Posts: 1,413
Wow. Just wow.
So Marriott knew exactly what they were going to do and didn't announce it before. And the excuse for that is . . .
The people who upgraded in the last few days (especially from 1-5 to 6, or from 7 to 8) are certainly entitled to a chance to downgrade/upgrade.
So Marriott knew exactly what they were going to do and didn't announce it before. And the excuse for that is . . .
The people who upgraded in the last few days (especially from 1-5 to 6, or from 7 to 8) are certainly entitled to a chance to downgrade/upgrade.
#104
Join Date: Sep 2014
Posts: 33
Members,
For members with existing Travel Packages (booked prior to today and not yet attached to a reservation), today we are able to share how they will convert within the newly unified program. Please see the full chart below.
No existing Travel Package certificate is losing value in terms of points and, with the new Free Night Award Chart that goes live today, 70% of our hotels either stayed at the same redemption rate threshold or moved down. As we structured the conversion chart, we considered the introduction of peak and off-peak redemption rates, which will be introduced in early 2019. This means that if you have an existing Category 9 certificate, which converts to Category 6 starting today, holders will still be able to attach the certificate to a stay when redemption rates within that category are at their highest.
Please let us know if you have any questions and we’ll do our best to answer.
Best regards,
Carrie H.
Social Media Specialist
Starwood Hotels & Resorts LLC
[email protected]
For members with existing Travel Packages (booked prior to today and not yet attached to a reservation), today we are able to share how they will convert within the newly unified program. Please see the full chart below.
No existing Travel Package certificate is losing value in terms of points and, with the new Free Night Award Chart that goes live today, 70% of our hotels either stayed at the same redemption rate threshold or moved down. As we structured the conversion chart, we considered the introduction of peak and off-peak redemption rates, which will be introduced in early 2019. This means that if you have an existing Category 9 certificate, which converts to Category 6 starting today, holders will still be able to attach the certificate to a stay when redemption rates within that category are at their highest.
Please let us know if you have any questions and we’ll do our best to answer.
Best regards,
Carrie H.
Social Media Specialist
Starwood Hotels & Resorts LLC
[email protected]