How to Use Your Current Travel Package Certificate Prior to 8/18

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Old Aug 10, 18, 2:45 pm
  #1  
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How to Use Your Current Travel Package Certificate Prior to 8/18

On 8/18, our new Travel Package offering will launch along with our new loyalty program. After our loyalty programs become one, our new Travel Package award chart will go into effect and members will be able to book for packages at all 6,700 of our hotels.

If you currently have a Travel Package Certificate thatís not yet attached to a hotel reservation, you have the following options:

- If you know when you want to travel, make a new reservation or attach your certificate to an existing one prior to August 18, 2018.

- If you are still trying to plan that perfect trip, you can hold onto the certificate and will be able to add it to a reservation starting September 18, 2018.

Please note that you will not be able to modify your certificate for an existing reservation or attach it to a new one between August 18 and September 18, 2018. Please plan accordingly.

Do not hesitate to reach out with questions. We look forward to making this transition as smooth as possible.

Kind regards,

Alexandra B.
Specialist, Social Media
Starwood Hotels and Resorts

[email protected]
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Old Aug 10, 18, 4:02 pm
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Join Date: Dec 2017
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so what would be the redemption rate for those old certificates if we are not using them before Aug 18?
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Old Aug 10, 18, 4:35 pm
  #3  
 
Join Date: Feb 2014
Location: san diego
Programs: hilton Gold, IHG Plat
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current certificate expiring before Sep 18th

Originally Posted by Starwood Lurker IV View Post
On 8/18, our new Travel Package offering will launch along with our new loyalty program. After our loyalty programs become one, our new Travel Package award chart will go into effect and members will be able to book for packages at all 6,700 of our hotels.

If you currently have a Travel Package Certificate thatís not yet attached to a hotel reservation, you have the following options:

- If you know when you want to travel, make a new reservation or attach your certificate to an existing one prior to August 18, 2018.

- If you are still trying to plan that perfect trip, you can hold onto the certificate and will be able to add it to a reservation starting September 18, 2018.

Please note that you will not be able to modify your certificate for an existing reservation or attach it to a new one between August 18 and September 18, 2018. Please plan accordingly.

Do not hesitate to reach out with questions. We look forward to making this transition as smooth as possible.

Kind regards,

Alexandra B.
Specialist, Social Media
Starwood Hotels and Resorts

[email protected]


Hi Starwood Lurker,

I currently have a travel package certificate expiring in early Sep (before Sep 18th) , I was hoping to wait and book a SPG hotel after the merger.
Can you please let me know in such case can you extend my certificate by some time?

Thanks,
Seandr
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Old Aug 10, 18, 5:05 pm
  #4  
 
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Originally Posted by Starwood Lurker IV View Post
Do not hesitate to reach out with questions. We look forward to making this transition as smooth as possible.
You could do that by announcing how the certificates will map to the new categories...
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Old Aug 10, 18, 5:12 pm
  #5  
 
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Originally Posted by Starwood Lurker IV View Post
Do not hesitate to reach out with questions. We look forward to making this transition as smooth as possible.

Kind regards,

Alexandra B.
Specialist, Social Media
Starwood Hotels and Resorts

[email protected]
Now the Lurker is Alexandra B.
I guess William must have jumped out of a window when he heard this nonsense.

"Do not hesitate to reach out with questions"
Sure, you mean...
Call the phone that no one answers, or
Use the website that is broken, or
Speak with a customer service rep that has no idea what is going on

Look, you guys created this problem/frenzy by announcing a new TP redemption chart before shutting down sales of the current TP (should have been announced simultaneously). So, now you need to fix it by just converting all existing floaters to points and move on. Existing Certs that are attached and subsequently unattached can be refunded in points. End of story.

Last edited by Duke5150; Aug 10, 18 at 5:22 pm
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Old Aug 10, 18, 5:33 pm
  #6  
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Originally Posted by Starwood Lurker IV View Post
​​​​​​......our new Travel Package award chart will ......
​​​​​​I noticed the filename has a "2" at the end and hence, this must be Rev 2 already, but I noticed the error on 10% more miles for RewardsPlus still haven't been fixed. It still stated you can get up to 12K more miles while 10% of 100K is only 10K.... Or am I missing something here, if so, please clarify. Thanks.
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Old Aug 10, 18, 6:54 pm
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Originally Posted by seandr View Post
Hi Starwood Lurker,

I currently have a travel package certificate expiring in early Sep (before Sep 18th) , I was hoping to wait and book a SPG hotel after the merger.
Can you please let me know in such case can you extend my certificate by some time?

Thanks,
Seandr
Has it already been extended? In the past at least MR would often allow a one-time 1-year extension.
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Old Aug 10, 18, 6:58 pm
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Join Date: Apr 2018
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Hey there,

Is being able to cancel a 7 night Marriott reward for points official policy? Will you still be able to cancel post-merger?

Thanks!
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Old Aug 10, 18, 7:09 pm
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Join Date: Feb 2014
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Originally Posted by GoPhils View Post


Has it already been extended? In the past at least MR would often allow a one-time 1-year extension.
It had, I called RitzCarlton last year to have it extended. I haven't got a chance to stay 7 nights so far.
Was planning to book a nearby SPG hotel or take 45K point if they allow.
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Old Aug 10, 18, 7:30 pm
  #10  
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Originally Posted by Duke5150 View Post
Now the Lurker is Alexandra B.
There have been multiple lurkers for years. They all have different FT handles:

Starwood Lurker (William)
Starwood Lurker II (Thyetus)
Starwood Lurker III (Christina)
Starwood Lurker IV (Alex)
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Old Aug 10, 18, 9:12 pm
  #11  
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Originally Posted by Starwood Lurker IV View Post
Do not hesitate to reach out with questions. We look forward to making this transition as smooth as possible.

Kind regards,

Alexandra B.
Specialist, Social Media
Starwood Hotels and Resorts

[email protected]
Hi, Alex, Christina, Thyetus and William, - question for you.

I am about to buy a Travel Package Certificate, 200K Marriott points for 7 nights at category 1-5 properties plus 50K miles. No problem with the airline miles part of this, of course, they just go into my airline frequent flyer account. But I want to redeem the 7 nights at an SPG property which is currently category 4, but will be category 5 starting on August 18. Is that going to be possible?
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Old Aug 11, 18, 3:38 am
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Mid September is the same date given to those of us who are still waiting for July's amex SPG points to credit!
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Old Aug 11, 18, 3:56 pm
  #13  
 
Join Date: Feb 2003
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I guess as a follow up to this question: will it be possible to upgrade/ downgrade these legacy certs post Sept 18th similar to how we can today?
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Old Aug 11, 18, 5:38 pm
  #14  
 
Join Date: Dec 2003
Location: LAX
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There is an unintentional omission in your statement - let me fix it for you:

Originally Posted by Starwood Lurker IV View Post
...

Do not hesitate to reach out with questions however we will not be answering them until 8/18. We look forward to making this transition as smooth as possible.

Kind regards,

Alexandra B.
Specialist, Social Media
Starwood Hotels and Resorts

[email protected]
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Old Aug 11, 18, 8:14 pm
  #15  
 
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Let's not be rude to the SPG reps. They are posting an official comm. If they knew more, they'd answer like they have been been doing for years.
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