FlyerTalk Forums - View Single Post - How to Use Your Current Travel Package Certificate Prior to 8/18
Old Aug 17, 2018, 9:41 am
  #92  
OssianBlue
 
Join Date: Dec 2017
Posts: 746
Originally Posted by Dr. HFH
The CSRs are not "agents" in the legal sense of the word. I doubt that there are a lot of frontline, customer facing employees (or phone agents) who have legal authority to bind the corporation.
All employees are agents of the principal who employs them.
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