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-   Starwood | Starwood Preferred Guest (https://www.flyertalk.com/forum/starwood-starwood-preferred-guest-429/)
-   -   Promo : 2,500 bonus Starpoints for one Keyless stay which is paid with Amex (https://www.flyertalk.com/forum/starwood-starwood-preferred-guest/1726793-promo-2-500-bonus-starpoints-one-keyless-stay-paid-amex.html)

fakeman Dec 5, 15 8:39 am


Originally Posted by Starwood Lurker IV (Post 25814738)
Hello fakeman and mattp1987,

Thanks for your patience. We have some clarification. Guests need to register their card as part of registering for the promotion, but do not need to save the card to their SPG profile/account.

Your bonus Starpoints await:
Register: November 20 through February 29 (https://www.spg.com/amexkeyless)
Book: Guests must book with any American Express Card
Stay:November 20 through February 29
Earn: One-time 2500 bonus Starpoints for one eligible stay

Hope this helps!

Kind regards,

Alexandra Baker
Specialist, Social Media
Starwood Hotels and Resorts

[email protected]

The weblink is dead.....
BTW it means we have to register our AMEX card somewhere?

pageboy Dec 5, 15 8:52 am

Got my points yesterday.
 
I was "mid-stay" at the Aloft in Las Colinas, TX when this promo was introduced. My SPG Amex is stored to my profile and I was already using the keyless option, so everything was already in place for this promo. Got my 2500 points yesterday. Merry Christmas to the Lurkers and many thanks for all that you do.

Oxon Flyer Dec 5, 15 9:35 am


Originally Posted by fakeman (Post 25817669)
The weblink is dead.....

...but the one posted in the thread wiki works just fine. :)

fakeman Dec 6, 15 10:13 am

Hi Lurker,

I added an AMEX card to my profile and will be using this to pay my next stay in aloft with keyless, so is this fine?

Starwood Lurker IV Dec 6, 15 8:09 pm


Originally Posted by fakeman (Post 25821676)
Hi Lurker,

I added an AMEX card to my profile and will be using this to pay my next stay in aloft with keyless, so is this fine?

Hi fakeman,

If you have registered your AMEX card through the link provided previously, booked and pay with your AMEX card, you will be able to earn the bonus points.

Chua Chie Ling | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
[email protected]

fakeman Dec 7, 15 1:20 am


Originally Posted by Starwood Lurker IV (Post 25823642)
Hi fakeman,

If you have registered your AMEX card through the link provided previously, booked and pay with your AMEX card, you will be able to earn the bonus points.

Chua Chie Ling | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
[email protected]

But the link is not accessible, and the official registration link on top of this post didn't ask for any credit card details.

pazza2000 Dec 8, 15 10:37 am

Was able to successfully register. Will this combine with the 2015 promo?

Starwood Lurker Dec 8, 15 10:48 am


Originally Posted by pazza2000 (Post 25832053)
Was able to successfully register. Will this combine with the 2015 promo?

I answered this one already in this thread on December 3rd.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

pazza2000 Dec 8, 15 11:48 am


Originally Posted by Starwood Lurker (Post 25832104)
I answered this one already in this thread on December 3rd.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

Thanks, just the answer I wanted to hear.

EnvoyBoy Dec 8, 15 11:49 am

Tried this last night with my first visit to an Aloft property.
Fail.

Registered my Amex and requested keyless. Got the confirmation of the request. Message on SPG app kept telling me I'd get my link and room number. Finally checked in at 11pm and got a regular key. Not sure why even up until 11pm I never got my keyless access and room number info.

Not very impressed.

No 2500 points for me.

Starwood Lurker Dec 8, 15 12:50 pm


Originally Posted by EnvoyBoy (Post 25832457)
Tried this last night with my first visit to an Aloft property.
Fail.

Registered my Amex and requested keyless. Got the confirmation of the request. Message on SPG app kept telling me I'd get my link and room number. Finally checked in at 11pm and got a regular key. Not sure why even up until 11pm I never got my keyless access and room number info...

My apologies for the inconvenience. Anyone finding themselves in this kind of situation should send an email to [email protected] to report their experience directly to the team monitoring this.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

bestbet33 Dec 8, 15 10:23 pm

I registered to use keyless for my stay at the W Barcelona yesterday but, I immediately got an email from the property saying that their keyless system is down :(.

pazza2000 Dec 9, 15 4:35 am


Originally Posted by bestbet33 (Post 25835460)
I registered to use keyless for my stay at the W Barcelona yesterday but, I immediately got an email from the property saying that their keyless system is down :(.

Surely in that scenario you should still receive the points?

Germanfflyer Dec 9, 15 5:35 am

Would you still get the points if you booked and paid for the stay but missed to arrive at the property due to travel irregularity?
I thinking of booking 1 night - but might not make it to actually check in....

username Dec 9, 15 6:05 am

aLoft IAD's Keyless was down too last weekend.

When does the keyless icon show up on the app? It seems it shows up as the check-in date approaches?


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