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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Starwood | Starwood Preferred Guest (https://www.flyertalk.com/forum/starwood-starwood-preferred-guest-429/)
-   -   Promo : 2,500 bonus Starpoints for one Keyless stay which is paid with Amex (https://www.flyertalk.com/forum/starwood-starwood-preferred-guest/1726793-promo-2-500-bonus-starpoints-one-keyless-stay-paid-amex.html)

Epicura Jan 16, 2016 1:49 am
Originally Posted by FrontOfTheCurtain (Post 26026484)
Points just posted about 3 weeks after stay.
Same here, stay on 12/24, bonus points automatically posted on 1/15.

username Jan 16, 2016 6:48 am
I stayed 12/12 and never got the bonus. I wrote them on 1/15 and it posted on 1/15. Maybe I reminded someone to run the bonus machine :D

future elite Jan 17, 2016 9:39 am
Originally Posted by jgsm14 (Post 25984241)
Has anyone had success in getting the promotional points through Concur? I have a work trip booked (paying with Corporate Amex) at a participating property next week. My SPG app on my iPhone doesnt show upcoming trips if I book through Concur, so I am not sure if I'll be able to check in via keyless. Has anyone had this experience or know how to link trips via Concur to the SPG app?
I booked through corporate travel (Concur) and was able to use it. I didn't do anything special other than having my account in my profile. My company released a new version recently, and I had to re-enter my information for my accounts.

My points posted on 1/15 for a stay the beginning part of the week of Christmas.

saltytheseagull Jan 19, 2016 2:58 pm
What happens if my device isn't supported? Am I SOL?

miloworld Jan 19, 2016 10:14 pm
Points finally credited 6 weeks after stay. Only to be removed from account the next day.

Wish I knew what is going on.

lcpteck Jan 19, 2016 11:10 pm
Originally Posted by saltytheseagull (Post 26045178)
What happens if my device isn't supported? Am I SOL?
Hopefully my device will be supported before the promo ends. :(

Already emailed the app team about this.

illico Jan 20, 2016 6:49 am
Originally Posted by miloworld (Post 26047325)
Points finally credited 6 weeks after stay. Only to be removed from account the next day.

Wish I knew what is going on.
Similar here. Due to some tech issues I had to get SPG to manually intervene to post my points. That happened last Friday after 8 weeks. Then over the weekend I had another keyless stay (no issues) and that posted too (yesterday). I let Online Chat know that the bonus had posted twice and they said not to worry about. Then this morning I checked and both bonuses had been removed (the error and the original) so I am back at square one.
It's frustrating but the Online Chat people have been working hard for me. Very good service there...

TravisMT81 Jan 20, 2016 10:39 am
I used it this weekend at Aloft, had no issues the day of check in, but the next morning I went to Starbucks and came back and both the keyless and regular key did not work.

miloworld Jan 21, 2016 6:09 am
Originally Posted by illico (Post 26048737)
this morning I checked and both bonuses had been removed (the error and the original) so I am back at square one.
Can confirm this is what's happening.
2 x 2,500 pts removed after initial posting.

However, a friend still got both credits in his acc.

Lurkers, should I: stay quiet/ demand 5k too/ or ask for my friend's 2.5k be taken away from him ;)

Starwood Lurker Jan 21, 2016 7:46 am
Originally Posted by miloworld (Post 26055033)
...Lurkers, should I: stay quiet/ demand 5k too/ or ask for my friend's 2.5k be taken away from him ;)
I'd be glad to follow up on this for you. All I need is an SPG number to reference. You can send it via Private Mail here at Flyertalk or to the email address below.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

illico Jan 21, 2016 7:50 am
Originally Posted by miloworld (Post 26055033)
Can confirm this is what's happening.
2 x 2,500 pts removed after initial posting.

However, a friend still got both credits in his acc.

Lurkers, should I: stay quiet/ demand 5k too/ or ask for my friend's 2.5k be taken away from him ;)
Data Point: My original set of points were re-posted as of last night so I am exactly where I am supposed to be.

saltytheseagull Jan 21, 2016 9:31 am
Originally Posted by lcpteck (Post 26047492)
Hopefully my device will be supported before the promo ends. :(

Already emailed the app team about this.
LMK if you hear anything.

Do the lurkers have any input?

Starwood Lurker Jan 21, 2016 9:38 am
Originally Posted by saltytheseagull (Post 26056024)
LMK if you hear anything.

Do the lurkers have any input?
Nope. You might email the SPG App team to find out though. You can reach them at [email protected] should you choose to do so.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

Jebby_ca Jan 21, 2016 6:42 pm
My bonus points posted 3 days after my stay ended at the Aloft London Excel. I even had to visit the front desk because my key stopped working before I arrived at the hotel.

Keyser Jan 22, 2016 9:29 am
its been 4 weeks now since my stay & still no points....have asked my ambassador to follow up....


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