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-   -   Promo : 2,500 bonus Starpoints for one Keyless stay which is paid with Amex (https://www.flyertalk.com/forum/starwood-starwood-preferred-guest/1726793-promo-2-500-bonus-starpoints-one-keyless-stay-paid-amex.html)

Lappe Dec 22, 15 12:07 am


Originally Posted by damon88 (Post 25899738)
I am enrolled and have an eligible stay coming up in Seattle in February- 2500 points sounds great but if I understand the posts in this thread, you will not be checked into an upgraded room. You would need to check in and then go down to the FD to see if an upgrade was available??

Or am I misunderstanding?

Thanks


I have received upgraded rooms (even beyond the standard platinum upgrade pool) on Keyless check-ins, but if not, a visit to the FD on your way in can't hurt.
You should see on the app reservation details what room you have been allocated.

Keyser Jan 4, 16 3:32 am

i've had a bit of a struggle trying to get keyless to work for my last 2 stays....

stayed at the aloft phoenix airport for one night a couple of weeks ago & the check-in agent couldn't get keyless to work....she said i should stop by the front desk in the evening as her manager would be available then....i did so & he managed to activate it on my phone but it stopped working later that night....i checked out early the next morning so didn't get another chance to get it activated again....

last week i stayed at the element times square for 3 nights & again the check-in agent couldn't get keyless to work....i spoke with a manager as well & he said they were having some problems with keyless & it should be sorted out soon but it won't be possible to activate it during my stay....

i hope i managed to fulfill the terms of this promo with my limited keyless access at the aloft phoenix as i don't have any more stays at keyless properties for the duration of this promo....

eeebee Jan 4, 16 3:23 pm


Originally Posted by Keyser (Post 25957762)
i've had a bit of a struggle trying to get keyless to work for my last 2 stays....

stayed at the aloft phoenix airport for one night a couple of weeks ago & the check-in agent couldn't get keyless to work....she said i should stop by the front desk in the evening as her manager would be available then....i did so & he managed to activate it on my phone but it stopped working later that night....i checked out early the next morning so didn't get another chance to get it activated again....

last week i stayed at the element times square for 3 nights & again the check-in agent couldn't get keyless to work....i spoke with a manager as well & he said they were having some problems with keyless & it should be sorted out soon but it won't be possible to activate it during my stay....

i hope i managed to fulfill the terms of this promo with my limited keyless access at the aloft phoenix as i don't have any more stays at keyless properties for the duration of this promo....

Similar experience for me... I stayed at the W Washington DC the night of Dec. 27. I was able to "check in" using keyless through the app, although I ultimately had to do a physical check-in at the FD since my room wasn't ready until 5:30 PM. Once I was able to actually get my room, the FD rep indicated that their keyless system was offline, and provided me a physical key card. I mentioned the promo, and she checked with the manager, and ultimately assured me that since I checked in with the app/keyless, I "should" get the promo points even though I never was able to actually open the door using keyless. Well, it's over a week later, and still no promo points. Usually my promo points post only a day or two after my stay points. I have a feeling I'm going to have to ultimately file a missing points request with SPG. Annoying.

Although the T&C do say that the points will post 2-4 weeks after your stay, so maybe I'm just being a little antsy on this.

Starwood Lurker Jan 4, 16 3:28 pm


Originally Posted by eeebee (Post 25961475)
...Usually my promo points post only a day or two after my stay points. I have a feeling I'm going to have to ultimately file a missing points request with SPG. Annoying.

My apologies for the inconvenience. The T&C's say, "Bonus Starpoints will post to the registered member's account within 24 weeks after the qualifying stay posts."

I would give it the full four weeks and if the Starpoints don't post, send an email with the details to [email protected].

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

mizzou miles Jan 6, 16 3:26 am

I had same problem as eeebee at W Montreal early in December. No bonus points. Alas, have sent an email to the team referenced by William above!

fakeman Jan 6, 16 3:36 am

It's a month already, I still don't see extra points posted (nor the 2015 points).....

Starwood Lurker Jan 6, 16 10:16 am


Originally Posted by fakeman (Post 25970287)
It's a month already, I still don't see extra points posted (nor the 2015 points).....

So, you've sent an email with the details to [email protected], right?

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

solewalker Jan 7, 16 11:53 pm

I'll be trying it for the first time today. Boy, I sure hope it works, because I won't be staying at any other keyless properties before the end of the promotion period!

jgsm14 Jan 8, 16 9:08 am

Has anyone had success in getting the promotional points through Concur? I have a work trip booked (paying with Corporate Amex) at a participating property next week. My SPG app on my iPhone doesnt show upcoming trips if I book through Concur, so I am not sure if I'll be able to check in via keyless. Has anyone had this experience or know how to link trips via Concur to the SPG app?

solewalker Jan 8, 16 11:44 am

I went to the front desk, and their system indicated that there's an error with device registration. Now what?

Starwood Lurker Jan 8, 16 12:06 pm


Originally Posted by solewalker (Post 25985419)
I went to the front desk, and their system indicated that there's an error with device registration. Now what?

See posts #56, 94, and 97 for the email address to the SPG App team.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

PremEx Jan 15, 16 8:41 pm

Promo : 2,500 bonus Starpoints for one Keyless stay which is paid with Amex
 
All right! After almost a year of waiting, my phone finally got added to list of supported devices. And now it's time for my first Keyless stay. I get my invitation to use Keyless on tomorrow's stay and earn my 2,500 bonus points. All is good. Until I accept said invitation. All I get is:

Error 500: java.lang.NullPointerException

Cleared cache. Nope. Uninstalled and reinstalled. Nope. Am confident I'll get this thing to work. Nope.

FrontOfTheCurtain Jan 15, 16 9:43 pm

Points just posted about 3 weeks after stay.

Starwood Lurker III Jan 16, 16 12:39 am


Originally Posted by PremEx (Post 26026292)
All right! After almost a year of waiting, my phone finally got added to list of supported devices. And now it's time for my first Keyless stay. I get my invitation to use Keyless on tomorrow's stay and earn my 2,500 bonus points. All is good. Until I accept said invitation. All I get is:

Error 500: java.lang.NullPointerException

Cleared cache. Nope. Uninstalled and reinstalled. Nope. Am confident I'll get this thing to work. Nope.

Hi PremEx,

Our apologies for any inconveniences to you.

Please send the information of your device and error message to SPG APP team via [email protected], they will look into this for you.

Best Regards,

Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide

Keyser Jan 16, 16 1:23 am


Originally Posted by FrontOfTheCurtain (Post 26026484)
Points just posted about 3 weeks after stay.

nothing here yet....its been over 3 weeks....

t&c say 2-4 weeks for the points to post so i'll wait another week & will follow up if they haven't posted till then....


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