Advice Needed, Hotel Breach of Contract - W New York - Union Square
Mar 25, 2015, 7:29 pm
#136
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The fact that the hotel changed the wordings and T&C after the booking to make my plan "illegal" is all I need to go forward with pursuing this. However, I will not stay at this place for fear of "retaliatory" actions on the hotel during the check-out process. I will instead seek a course for compensation but keep it reasonable. If it does not work out, then I will make a formal complaint to the appropriate regulatory agencies. I am more measured in my response as I like SPG generally and I think this is more like an isolated issue then a program issue.
Mar 25, 2015, 7:56 pm
#138
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Funnily enough, I have stayed at 4 of those hotels. They are some of the more common choices in NYC. As a result, these are probably not very dependent on SPG guests. They probably get enough tourist / other traffic to keep their rooms full throughout the year.
Mar 25, 2015, 7:59 pm
#139
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Thanks for pointing this out. These hotels are not getting any of my business anymore.
Funnily enough, I have stayed at 4 of those hotels. They are some of the more common choices in NYC. As a result, these are probably not very dependent on SPG guests. They probably get enough tourist / other traffic to keep their rooms full throughout the year.
Funnily enough, I have stayed at 4 of those hotels. They are some of the more common choices in NYC. As a result, these are probably not very dependent on SPG guests. They probably get enough tourist / other traffic to keep their rooms full throughout the year.
Mar 25, 2015, 8:28 pm
#140
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I agree that the hotel should not have made promises it couldn't keep. That said, we might as well get the timeline right. The OP rented the room 6 months ago, he first spoke to the hotel about his party plans 2 weeks ago.
That said, I don't think whether it is 6 months or two months matters. The hotel employee promised x. The hotel later reneged on the employee's promises, feigning interest in the experience of other guests. Then the hotel decides the original plan is ok, but only if the OP pays for 5K in food and beverage.
In the end, all the hotel cares about is $$$.
That said, I don't think whether it is 6 months or two months matters. The hotel employee promised x. The hotel later reneged on the employee's promises, feigning interest in the experience of other guests. Then the hotel decides the original plan is ok, but only if the OP pays for 5K in food and beverage.
In the end, all the hotel cares about is $$$.
Mar 25, 2015, 9:24 pm
#141
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Mar 26, 2015, 4:00 pm
#142
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Also, I think it's worth noting that the hotel has a large ballroom which they advertise as a great space for weddings. Do you think that a couple that is online researching wedding venues and comes across this discussion will be more or less likely to have their special day at this property?
Mar 26, 2015, 4:05 pm
#143
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The fact that the hotel changed the wordings and T&C after the booking to make my plan "illegal" is all I need to go forward with pursuing this. However, I will not stay at this place for fear of "retaliatory" actions on the hotel during the check-out process. I will instead seek a course for compensation but keep it reasonable. If it does not work out, then I will make a formal complaint to the appropriate regulatory agencies. I am more measured in my response as I like SPG generally and I think this is more like an isolated issue then a program issue.
Mar 26, 2015, 4:18 pm
#144
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I agree that the hotel should not have made promises it couldn't keep. That said, we might as well get the timeline right. The OP rented the room 6 months ago, he first spoke to the hotel about his party plans 2 weeks ago.
That said, I don't think whether it is 6 months or two months matters. The hotel employee promised x. The hotel later reneged on the employee's promises, feigning interest in the experience of other guests. Then the hotel decides the original plan is ok, but only if the OP pays for 5K in food and beverage.
In the end, all the hotel cares about is $$$.
That said, I don't think whether it is 6 months or two months matters. The hotel employee promised x. The hotel later reneged on the employee's promises, feigning interest in the experience of other guests. Then the hotel decides the original plan is ok, but only if the OP pays for 5K in food and beverage.
In the end, all the hotel cares about is $$$.
The other issue I see with this whole thing is that the OP discussed this with what is a glorified customer service person. Call the representative a poor man's butler or something else, but this was not someone associated with event planning. Perhaps the OP didn't know he needed to discuss planning an event with an event planner, so I digress on that point. A lot of people have pointed out signed contracts, etc. and these are common elements of planning an event that most people should know to work out before proceeding with any sort of definite plans.
However, I see things that are blatantly wrong with the entire scenario, such as the modifications of the hotel website's room description and published hotel policies (even though "no parties" has been a W hotel policy for almost at least a decade, published or unpublished). You can ask them why these were changed, but their answer is not going to make you any happier.
Honestly, this situation should be filed away in a "lessons learned" folder for personal growth. It sucks, but "calling it a day" is likely the best advice to consume here.
They breached no contract. It would seem like perceptions likely changed on both sides. It would seem like the correct people were not at the table discussing the planning. I'm assuming there's another side to this story than what the OP is sharing, but we'll never get that on here. Close the book and move on.
Mar 27, 2015, 12:38 am
#145
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Mar 27, 2015, 5:45 am
#146
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Mar 27, 2015, 6:57 am
#147
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http://en.wikipedia.org/wiki/Grand_Central_Terminal
All very OT, but those are subways, not trains; "Grand Central Station" does not exist
All very OT, but those are subways, not trains; "Grand Central Station" does not exist
Mar 27, 2015, 7:07 am
#148
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Mar 27, 2015, 8:29 am
#149
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http://en.wikipedia.org/wiki/Grand_Central_Terminal
All very OT, but those are subways, not trains; "Grand Central Station" does not exist
All very OT, but those are subways, not trains; "Grand Central Station" does not exist
Grand Central Station most certainly does exist. Ask any native New Yorker.
Mar 27, 2015, 8:36 am
#150
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Which is correct? Is this building properly Grand Central Depot, Grand Central Station, or Grand Central Terminal?Yes. It is.All three are correct…depending on the year. The original 1871 building was Grand Central Depot. It became Grand Central Station after renovation and expansion in 1901. The new building unveiled in 1913—whose centennial we’re celebrating—is Grand Central Terminal.