"You've been upgraded!"...no not really.. (not about upgrades)
Sep 21, 2014, 4:50 am
#61
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,757
Ahs. Is there anyone that will say for certain that they will always react in nice and pleasant way when they were given nasty arrogant reception? 
And perhaps you are assuming that I did not approach the front desk in a friendly manner? (I.e. I tried to be nice, but did not receive similar treatment? A firm reply is probably fair reaction.)
Also, replying in a firm manner does not mean it has to be unpleasant, or even unfriendly. It might be the best way to send the message across, and the agent might read the details of the reservation more carefully.. It also does not mean that the remainder of the conversation will be similar either.
And perhaps you are assuming that I did not approach the front desk in a friendly manner? (I.e. I tried to be nice, but did not receive similar treatment? A firm reply is probably fair reaction.)
Also, replying in a firm manner does not mean it has to be unpleasant, or even unfriendly. It might be the best way to send the message across, and the agent might read the details of the reservation more carefully.. It also does not mean that the remainder of the conversation will be similar either.
Perhaps I had higher expectations given your FT name. It's certainly a goal to strive for.
Sep 21, 2014, 11:54 am
#62
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
Ahs. Is there anyone that will say for certain that they will always react in nice and pleasant way when they were given nasty arrogant reception?
And perhaps you are assuming that I did not approach the front desk in a friendly manner? (I.e. I tried to be nice, but did not receive similar treatment? A firm reply is probably fair reaction.)
Also, replying in a firm manner does not mean it has to be unpleasant, or even unfriendly. It might be the best way to send the message across, and the agent might read the details of the reservation more carefully.. It also does not mean that the remainder of the conversation will be similar either.
And perhaps you are assuming that I did not approach the front desk in a friendly manner? (I.e. I tried to be nice, but did not receive similar treatment? A firm reply is probably fair reaction.)
Also, replying in a firm manner does not mean it has to be unpleasant, or even unfriendly. It might be the best way to send the message across, and the agent might read the details of the reservation more carefully.. It also does not mean that the remainder of the conversation will be similar either.
BTW, hotel front desk employees are not my personal friends. I expect them to act professionally and politely toward me, but being overly friendly is inappropriate. It's a business relationship where I'm the customer, not a buddy.
Sep 21, 2014, 12:48 pm
#63
Join Date: Dec 2012
Location: Dallas, TX
Programs: SPG Plat 100, Marriott Plat
Posts: 267
Agreed.
Actually, being firm - and sometimes even stern - has helped me in many situations. I'm a early 20's, minority female and am unfortunately not often taken seriously. With certain types of people (not all), being firm and professional allows me to communicate / accomplish my goal in a more efficient manner.
Actually, being firm - and sometimes even stern - has helped me in many situations. I'm a early 20's, minority female and am unfortunately not often taken seriously. With certain types of people (not all), being firm and professional allows me to communicate / accomplish my goal in a more efficient manner.
Sep 21, 2014, 8:10 pm
#64
Suspended
Join Date: Jan 2011
Location: YYJ
Posts: 2,230
i think this is a great approach if done with a smile.
as for all the other posts, anger is never, ever appropriate in a business environment. but we shouldn't confuse firm or stern with angry. with any contentious issue i am very firm but polite and respectful.
Sep 21, 2014, 8:30 pm
#65
Join Date: Dec 2012
Location: Dallas, TX
Programs: SPG Plat 100, Marriott Plat
Posts: 267