How low SPG can go? [Issues with stay at Mystique, Greece]
May 29, 2014, 9:29 pm
#91
Original Member
Join Date: May 1998
Location: Orange County, CA, USA
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Point #2 is the version told BY THE OP. Doesn't that say something?
May 29, 2014, 9:31 pm
#92
Join Date: Apr 2007
Location: SEA
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Posts: 2,687
May 29, 2014, 9:40 pm
#93
Join Date: Jul 2002
Location: New Orleans, AA EXP, DL PM, SPG PLT, HH Diamond
Posts: 3,750
We can speculate, but what we are reasonably certain of is that the OP was kicked out of a property, that is part of the Starwood chain. Short of an illegal/violent action on the part of the OP, this was unacceptable behavior on the owner's part..
May 29, 2014, 9:44 pm
#94
Join Date: Apr 2007
Location: SEA
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Unless there's a well documented history of this property doing this to guests, I don't see any reason for Starwood to take action against the property.
May 29, 2014, 9:54 pm
#95
Join Date: Jul 2002
Location: New Orleans, AA EXP, DL PM, SPG PLT, HH Diamond
Posts: 3,750
If the OP is reporting ALL the facts, I believe Starwood will have some discussion with the property/owner about this case. What their action is, who knows. Probably depends on whether this was a first case or there have been other problems with this property. I DO believe OP will receive some sort of remuneration for being evicted..
Why not? You don't know the impact this was having on other guests (current or potential). If the manager felt it was the right decision, they should stand by that. Many businesses are choosing to part way with demanding customers, this is no different.
Unless there's a well documented history of this property doing this to guests, I don't see any reason for Starwood to take action against the property.
Unless there's a well documented history of this property doing this to guests, I don't see any reason for Starwood to take action against the property.
May 29, 2014, 9:57 pm
#96
Suspended
Join Date: Feb 2009
Posts: 693
why would you assume op was kicked out for an online post? i don't see any evidence of that other than the OPs word which i think we've all read enough of to make our own judgments on the validity.
May 29, 2014, 10:00 pm
#97
Join Date: Apr 2007
Location: SEA
Programs: AS MVP, Hhonors Gold, National Executive, Identity Gold, MLife Gold
Posts: 2,687
Assuming all of the facts are contained in the OP (which I believe has happened in threads similar to this roughly 0.0% of the time in the past)...do you believe they actually DESERVE something from SPG?
May 29, 2014, 10:06 pm
#98
Join Date: Jul 2002
Location: New Orleans, AA EXP, DL PM, SPG PLT, HH Diamond
Posts: 3,750
My beliefs are irrelevant. I'm pretty sure a company in the hospitality industry is not going to tolerate one of its members evicting someone for an unfavorable online posting (assuming that's what happened). I hope the OP will update us on Starwood's actions...
May 29, 2014, 10:51 pm
#99
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Why not? You don't know the impact this was having on other guests (current or potential). If the manager felt it was the right decision, they should stand by that. Many businesses are choosing to part way with demanding customers, this is no different.
Unless there's a well documented history of this property doing this to guests, I don't see any reason for Starwood to take action against the property.
Unless there's a well documented history of this property doing this to guests, I don't see any reason for Starwood to take action against the property.
God I hope not. Based on what I've read here, I'd prefer the OP take responsibility for their actions.
May 30, 2014, 12:28 am
#100
Join Date: Dec 2001
Location: San Diego
Programs: Marriott BONVOY PLAT Lifetime PLATINUM, 16 years elite; AA 2MM LTPlat, UA, US, DL
Posts: 276
mystique....amazing
In your TA post you stated:
While I would never condone the actions of the owner, your post surely was designed to kick him below the belt.
While you may have been upset, I highly doubt that any rational person would consider a drainage issue in a single room, and weak wifi, would make any hotel, let alone Mystique, a "pure dump". The hotel tried to find a solution for you, an alternate room for the first night and a selection of suites the next day, plus an anniversary cake.
From what I see you decided to pull the first punch via the hyperbole in your review, rather than give them a chance to follow through with their service recovery, and you did it while you were still at the hotel, so the person you hurt the most with your review was able to confront you.
That is because the review was left before the owner threw him out.
Let's put this in perspective:
1) OP had a drainage issue in his shower. Because the water puddled in the shower he refused to take a shower.
2) OP said the water drained slowly from the sink.
3) OP said the wifi was weak.
Hotel management did the following:
1) They sent a plumber to try to fix the problem.
2) When the problem couldn't be fixed they offered to move him to an adjacent room.
3) When OP didn't like the size or view of the adjacent room, they offered to show him 3 suites the following day that he can choose from.
4) They offered him a choice of a wine tasting or 2 spa packages as a service recovery.
After this the OP decided to write a review on Trip Advisor stating the hotel is a dump, he would never stay there, and that he can not stand the place.
IMHO, I think the hotel did try what it could to find a solution for the OP. If the others rooms were full, except for #14, what exactly was the OP expecting the hotel to do?
While I would never condone the actions of the owner, your post surely was designed to kick him below the belt.
While you may have been upset, I highly doubt that any rational person would consider a drainage issue in a single room, and weak wifi, would make any hotel, let alone Mystique, a "pure dump". The hotel tried to find a solution for you, an alternate room for the first night and a selection of suites the next day, plus an anniversary cake.
From what I see you decided to pull the first punch via the hyperbole in your review, rather than give them a chance to follow through with their service recovery, and you did it while you were still at the hotel, so the person you hurt the most with your review was able to confront you.
That is because the review was left before the owner threw him out.
Let's put this in perspective:
1) OP had a drainage issue in his shower. Because the water puddled in the shower he refused to take a shower.
2) OP said the water drained slowly from the sink.
3) OP said the wifi was weak.
Hotel management did the following:
1) They sent a plumber to try to fix the problem.
2) When the problem couldn't be fixed they offered to move him to an adjacent room.
3) When OP didn't like the size or view of the adjacent room, they offered to show him 3 suites the following day that he can choose from.
4) They offered him a choice of a wine tasting or 2 spa packages as a service recovery.
After this the OP decided to write a review on Trip Advisor stating the hotel is a dump, he would never stay there, and that he can not stand the place.
IMHO, I think the hotel did try what it could to find a solution for the OP. If the others rooms were full, except for #14, what exactly was the OP expecting the hotel to do?
There are very few rooms here, (22?) but WHAT A DREAM! This is one of the prettiest SPG properties in the world, perched in OIA atop the crest of the caldera overlooking the Aegean blue crater. Edge of paradise and the fact that OP had a Private terrace .....it was FULL when we tried to stay, but they still allowed us to visit poolside and were warm and gracious. We stayed at the other Santorini property, a St Regis I think, which was amazing and wonderful. Being on Santorini is special, who the heck needs WiFi, there? This man is a demanding person, it seems that the hotel tried, but I say "life is short, the lines for SPG santorini are long, toss out the chronic complainers" and breathe that magical sunset.
May 30, 2014, 3:43 am
#101
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A few posts have been removed.
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May 30, 2014, 6:16 am
#102
Join Date: Mar 2007
Posts: 3,990
Cheers,
May 30, 2014, 7:13 am
#103
Join Date: Nov 2008
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Posts: 2,183
The shower didn't drain, the sink was slow to drain and the wifi was hit and miss! Your in Greece, sorry the biggest issue here is your expectations!
Also while your Gold that does not really get you much at this property and you were offered a room change which solved your issues and by the sounds of it was still within the category you booked just not to your liking, so the hotel did try and address the issues you just didn't like it!
You were then offered a suite the next day when others became available and you went on to post a tripadvisor review before you had even finished your stay to see if they could recover the situation despite much of the situation being your expectations!
Have to say I can see where the hotel owner was coming from it seems very clear that there was no way you would ever be satisfied and most probably taken up so much of the staffs time and if these complaints were all being done in public probably also upset other guests! When trying to get things resolved it is pointless having unrealistic expectations and also showing someone that no matter what they do you will not be happy, otherwise they would give up!
As for choosing to leave Greece because you didn't like one hotel, that seems to say far more about your attitude than the hotel.
Also while your Gold that does not really get you much at this property and you were offered a room change which solved your issues and by the sounds of it was still within the category you booked just not to your liking, so the hotel did try and address the issues you just didn't like it!
You were then offered a suite the next day when others became available and you went on to post a tripadvisor review before you had even finished your stay to see if they could recover the situation despite much of the situation being your expectations!
Have to say I can see where the hotel owner was coming from it seems very clear that there was no way you would ever be satisfied and most probably taken up so much of the staffs time and if these complaints were all being done in public probably also upset other guests! When trying to get things resolved it is pointless having unrealistic expectations and also showing someone that no matter what they do you will not be happy, otherwise they would give up!
As for choosing to leave Greece because you didn't like one hotel, that seems to say far more about your attitude than the hotel.
May 30, 2014, 7:51 am
#104
Join Date: Mar 2007
Posts: 3,990
The shower didn't drain, the sink was slow to drain and the wifi was hit and miss! Your in Greece, sorry the biggest issue here is your expectations!
Also while your Gold that does not really get you much at this property and you were offered a room change which solved your issues and by the sounds of it was still within the category you booked just not to your liking, so the hotel did try and address the issues you just didn't like it!
You were then offered a suite the next day when others became available and you went on to post a tripadvisor review before you had even finished your stay to see if they could recover the situation despite much of the situation being your expectations!
Have to say I can see where the hotel owner was coming from it seems very clear that there was no way you would ever be satisfied and most probably taken up so much of the staffs time and if these complaints were all being done in public probably also upset other guests! When trying to get things resolved it is pointless having unrealistic expectations and also showing someone that no matter what they do you will not be happy, otherwise they would give up!
As for choosing to leave Greece because you didn't like one hotel, that seems to say far more about your attitude than the hotel.
Also while your Gold that does not really get you much at this property and you were offered a room change which solved your issues and by the sounds of it was still within the category you booked just not to your liking, so the hotel did try and address the issues you just didn't like it!
You were then offered a suite the next day when others became available and you went on to post a tripadvisor review before you had even finished your stay to see if they could recover the situation despite much of the situation being your expectations!
Have to say I can see where the hotel owner was coming from it seems very clear that there was no way you would ever be satisfied and most probably taken up so much of the staffs time and if these complaints were all being done in public probably also upset other guests! When trying to get things resolved it is pointless having unrealistic expectations and also showing someone that no matter what they do you will not be happy, otherwise they would give up!
As for choosing to leave Greece because you didn't like one hotel, that seems to say far more about your attitude than the hotel.
Cheers,
May 30, 2014, 9:17 am
#105
Join Date: Mar 2006
Location: YQR
Programs: Nexus/GE, UA/MPG, Bonvoy Tit, LTP
Posts: 1,294
As others have said the post makes me more likely to want to stay at Mystique. The hotel, by the OP's own words, has demonstrated a commitment to service, including protecting a calm, relaxing atmosphere for all of the other guests. Having had part of a vacation disrupted by loud ( purely my speculation and an educated guess in this case) and demanding guests ( who let's face it tend to vent to anybody around who'll listen ) the hotel goes up in my estimation. The refusal of a ride to the airport, if true, was a little petty though.