Dec 31, 2014, 10:04 am
Discussion: 10 Suite Night Awards (SNAs) for Plats with 50 nights in calendar year
May 27, 2015, 3:05 pm
#3121
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
May 29, 2015, 5:34 am
#3122
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
SNAs w/Your24
What are the posted rules with respect to an SNA clearing on a reservation with an existing Your24 request?
Just forfeited a suite at the PDG in Paris - I was approved for a 12pm Y24, they told me the suite wouldn't be ready til 3pm. If that Plat (they told me) had done a late check-out, it arguably might not have been ready til 5 or 6.
Hotel rep advised me that once my SNA clears, I should re-submit a Y24 request...first time I'd heard of that.
TIA.
Just forfeited a suite at the PDG in Paris - I was approved for a 12pm Y24, they told me the suite wouldn't be ready til 3pm. If that Plat (they told me) had done a late check-out, it arguably might not have been ready til 5 or 6.
Hotel rep advised me that once my SNA clears, I should re-submit a Y24 request...first time I'd heard of that.
TIA.
May 29, 2015, 6:54 am
#3123
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,483
Using Your24 with a Suite Night Award: If Your24™ is confirmed, it is confirmed for the guaranteed room on the reservation at the time the request is made. If there is a pending Suite Night Award when Your24 is requested, a confirmed Suite Night Award upgrade will require a Your24™ request to be resubmitted.
9.4.c. Your24 (75 Eligible Nights).... v. If the specific room type reserved by an eligible SPG Member is not available upon check-in, the SPG Participating Hotel will honor the confirmed Your24 request by temporarily providing another room and then moving the applicable guests to the reserved room type once available.
Also this recent thread:
http://www.flyertalk.com/forum/starw...ur24-stay.html
May 29, 2015, 7:23 am
#3124
Join Date: Aug 2011
Location: ECP
Programs: DL Diamond
Posts: 1,658
Does anyone know the protocol as to what happens if the room type I request for a SNA is no longer offered as a SNA-able room type by the hotel? Is my request "grandfathered" in or am I now subject to the new (post-reservation) category restrictions that the hotel has in place.
Just to be clear, let's say for example that I book a "deluxe" room and available SNA options are:
-junior suite
-1 bedroom suite
New bookings for this hotel are only offered the option to use SNA for:
-junior suite
Am I still waitlisted for the 1 bedroom suite?
Just to be clear, let's say for example that I book a "deluxe" room and available SNA options are:
-junior suite
-1 bedroom suite
New bookings for this hotel are only offered the option to use SNA for:
-junior suite
Am I still waitlisted for the 1 bedroom suite?
May 29, 2015, 8:54 am
#3125
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,789
Applied an SNA to one stay successfully, followed by an unsuccessful generic error message for another property. Opened up online chat and the issue was solved in 3 minutes ^^^
May 29, 2015, 12:56 pm
#3126
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,483
BRG and SNA
I have a BRG reservation which doesn't allow SNA. I called and Platinum agent stated the same. I recall there is a thread with a resolution. Anyone remembers it?
May 29, 2015, 1:14 pm
#3127
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
May 29, 2015, 1:35 pm
#3129
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Then the only thing I can think of is to try a different agent to see if they know how to do it, or send a PM to the Lurkers to get their attention.
There still seems to many quirks with trying to burn SNAs and personal attention is needed.
Good luck.
There still seems to many quirks with trying to burn SNAs and personal attention is needed.
Good luck.
May 29, 2015, 1:36 pm
#3130
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
My apologies for the inconvenience, but can you send me the confirmation number via Private Mail?
TIA
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
TIA
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
May 29, 2015, 3:03 pm
#3131
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,483
Lurker came to the rescue and all is well now.^:-:
I wish there is a way to fix it online.
I wish there is a way to fix it online.
Jun 8, 2015, 3:56 pm
#3132
Join Date: May 2000
Location: IAH
Programs: UA 1K 2.7MM, Marriott Titanium/LT Plat, IHG Spire
Posts: 3,317
question about requesting SNA
I just tried to request a SNA upgrade for a hotel I am checking into three days from now. I was told that I could not make the request because no suites are available (this is a hotel that never lists its available suites for online booking. It does have six suites in the hotel.).
Shouldn't I be able to make the request now and then if a suite does open up I could at least have a chance?
Shouldn't I be able to make the request now and then if a suite does open up I could at least have a chance?
Jun 8, 2015, 4:15 pm
#3133
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,737
I just tried to request a SNA upgrade for a hotel I am checking into three days from now. I was told that I could not make the request because no suites are available (this is a hotel that never lists its available suites for online booking. It does have six suites in the hotel.).
Shouldn't I be able to make the request now and then if a suite does open up I could at least have a chance?
Shouldn't I be able to make the request now and then if a suite does open up I could at least have a chance?
Jun 8, 2015, 4:18 pm
#3134
Join Date: May 2000
Location: IAH
Programs: UA 1K 2.7MM, Marriott Titanium/LT Plat, IHG Spire
Posts: 3,317
Jun 8, 2015, 4:19 pm
#3135
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
I just tried to request a SNA upgrade for a hotel I am checking into three days from now. I was told that I could not make the request because no suites are available (this is a hotel that never lists its available suites for online booking. It does have six suites in the hotel.).
Shouldn't I be able to make the request now and then if a suite does open up I could at least have a chance?
Shouldn't I be able to make the request now and then if a suite does open up I could at least have a chance?
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]