damon88

I have also had excellent luck with my SNAs clearing- 12 for 12 so far- 7 in Italy, 5 in the U.S.-all at St Regis properties

These were some of my nicest stays in my 12 elite years with Starwood and I am very appreciative of the upgrades.

I'm a 50+ night Platinum (lifetime Gold)

Long tenure as SPG elite, lifetime nights. lifetime spend, lifetime points, using at top tier properties, requesting in advance, secret SPG upgrade voodoo rain dance - may be contributing factors

Cathay Boy

Why does it seem that the check-in front desk had no idea that SNA was cleared and (supposively) we are guaranteed a suite? Once at Sheraton Tarrytown the check-in staff told me that "thanks for being Plat, but we might not have a suite for you" when I asked about the suite. Then I told him the SNA cleared, and he doesn't seem to understand and said, "we only have 4 suites and we might not have one for you". Ended up there indeed was one open but the point is shouldn't SNA being cleared have done something to my reservation?

Same thing with W Washington. Upon check-in the staff said: "I see you have SNA, let me see if there's a suite available", again it ends up yes there is one for us but I thought the very idea of SNA being pre-cleared means the reservation is GUARANTEED a suite?

Just wondering what exactly does SNA do because from the responses of check-in staff it doesn't seem to do much even if it's cleared ahead of time.

LovetoTravel83

You do know that some agents are not well trained.

RogerD408

Unfortunately, FDCs are among the least knowledgeable of how the program works. Being the people we face when dealing with an SPG property it does not leave us very encouraged things have or will be handled well. Yes, there are some excellent staff members and they know what they are doing or will find out. The few that don't spoil it for everyone. The phrase "travel defensively" is spreading like wild fire. YOU must know what you should be getting and many times asking nicely will get you your benefits. You should not have to do that, but the decline in customer service demands it these days.

banzani

Westin Mauritius SNA cleared for Heavenly Suite. 2 available on SPG in the morning, 1 in the Pm after SNA went through. This suite is advertised at 160sqm, but there are few pics available.

Keyser

same here....5 out of 5 so far....

crazypalooza

Hi Roger: Indeed only select standard suites are available" but with all due respect; whatever that particular room type is, it is indeed a "last room available upgrade" of that type...

As William stated to you earlier "There are no capacity controls that the property can set on SNA's. If the room type is open to sell the SNA should go through barring any unidentified technical issues."

Eastbay1K

(I might have missed the answer upstream in the 3000+ posts ....)

When requesting a SNA on a stay that includes dates in current year/future year, will all the SNAs pull from future year's balance? Or will they split from each year's balance (if current year has remaining balance)?

geminidreams

Your current suite nights will applied first but any balance at the end of year will expire and not be available for next year. If you have acquired your 10 for next year they can be applied this year if you do not have any remaining '15 SNAs.

Land-of-Miles

How do 2 years SNA years interplay?

I have a reservation now for a property which is unlikely to get me a suite upgrade despite having used 2015 SNA's. If I book at a second property and use a combination of 2015 and 2016 SNA nights and I subsequently cancel my original reservation will the returned SNA's go to 2015 or 2016?

Starwood Lurker

If all the ones you cancel are from 2015, they should return as the 2015 batch; however, depending upon the timing, it may require manual adjustment to make that happen.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

Land-of-Miles

Thanks William even if that wasn't the answer I was looking for. As I would ideally like to use the 2015 ones as given how hard I find them to use there is virtually no chance that I would be able to use 10 SNAs in 2015 after this trip and this trip will be in 2015. Is there any flexibility to manually reshuffle back to 2016?

Starwood Lurker

Not that I'm aware of, personally.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

Eastbay1K

For clarification, I'll spell it out more clearly. For example, stay from 29 Dec - 2 Jan. I will have ample remaining 2015 SNAs for 29-31 Dec. I will have a full bank of 2016 SNAs. (I cannot currently request SNAs because I'm not yet to 50 stays this year, and therefore, have nothing for the 1 Jan night).

I am trying to confirm that they'll pull 3 2015 SNAs (so I'll make sure to save them) and 1 2016 SNA.

RogerD408

From what I've read in this thread SPG pulls SNAs as they are applied using the oldest first (presuming the older will be valid for reservation). If the request fails then the SNA is returned with the date it had.

So in your case, if 2016 SNAa are applied to a reservation this year and 2015 SNAs from an earlier reservation are returned later, then there is no automatic adjustment to use the 2015 SNAs. You may be able to call and get that accomplished, or cancel the later reservation and rebook applying the older SNAs. Just remember the SNA needs to be valid the day of use (not just booking) so stays crossing a year may consist of SNAs valid both years.