Starwood Lurker

You might want to be sure that there is an email address on your SPG account and that you are opted in to receive email communications from Starwood. Just a suggestion...

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

[email protected]

Maxfinder

Data point

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Transfer requested Monday.
"We received your request" email received Thursday.
Transfer completed Friday.

lebowski76

I just went through this for the first time and it's been a freaking nightmare. Having first called platinum to merge my wife's account (they closed the "active" one and we didn't have the new on), I asked to do the transfer, only to find out the addresses didn't match. My bad - my account was under my business address. "No worries" CSR says, "we'll fix it today and contact us again in 48 hours and we can transfer." Done and done.

Cut to a week later, the email my wife gets "We are unable to fulfill your request to transfer Starpoints at this time. A change of residential address has recently occurred on one or both accounts." ...? Of course there was a change, I went from business to home (which the initial CSR recognized). Now I have to send in address validation - license, utility bill, voter registration, etc. for both of us to verify.

All of this I am fine with as I understand cheaters out there ruining a SPG feature, but please help me understand:
1. Why didn't the first CSR inform me that I should provide this documentation and email/fax to process the transfer, considering they were the one to recognize the different addresses?
2. Why did it take the full five days to deny this?
3. Shoudn't the CSR taking the request be able to identify something simple like a recent COA, and ask for this additional information?

Now I'm going to wait yet another week to get the transfer, which is putting our trip in jeopardy.

So, for those honest people who are trying to make transfers - be prepared. For all the SOB's who have been cheating the system, I say GOOD DAY!

lebowski76

[email protected] is the email you want - send the names, spg #s, and transfer amount and the process can speed up greatly. My email at 10pm last night was resolved by 7am.

ffI

My transfers from parent to daughter went off without a hitch, but with a 1 week delay.
Although they left 2 points behind in 1 account, 4824 taken out instead of 4826!

I think if SPG would allow transfer from anyone to anyone with a 10% fee, or they would allow transfer to any account like Flexperks, or Amex, the value of SPG and their loyalty program will increase. I am appreciating Hilton more and more now and their transfer features.

ffI

Also, welcome to FT (though you have been here all along)! It is remarkable restraint.
I lurked for a while, but the temptation to sound off and help with my limited knowledge was too much.

philemer

My daughter (same address) xfered her pts. to me on Wed. and still not showing. Maybe nothing happens on the weekend. I'm in no hurry so won't panic until this coming Wed.

Edit: She never received an email confirmation. And, yes, I know the whole process could take 5 days.

Data point: the xfer happened this morning. It took 4.5 days.

luv2ctheworld

For those familiar with the process, would a credit card, cell phone, or cable bill suffice?

My future BIL has already joined our family residence but we're not interested in changing names on the utility bill or wait in line for a DMV update on his driver's license.

Thanks in advance.

Keyser

my latest transfer went through in under 3 days....

philemer

All he needs to do is change his address at SPG.COM to match yours. It takes 3 -5 days to transfer points but SPG doesn't bothers trying to verify the "facts", IMHO.

gv111

Actually now days, if there is a recent address change on either account, SPG asks for a proof of address for that account. Of course YMMV ..

luv2ctheworld

I can attest that they do verify "facts" as I have gotten an email asking to send proof of address, hence the reason for my question.

philemer

Very good to know. I think my DD used my address as her "permanent" address from the get-go. They never questioned her even though she has a different last name.

hindukid

So if I understand correctly. There is now no way for me to use my SPG points to deposit miles into my dad's account at a partner airline. Since my Dad and I have different addresses.

I wanted to give him some southwest miles but I suppose there is no way to accomplish this.

TAHKUCT

Transferred SPG points from my wife to me. Called last Friday and was told will take 7 days to process. Her points were in my account on Monday, so technically took only 1 business day