[Targeted] Free changes due to rescheduling; move up to + or - 14 days, twice!
#241
Join Date: Feb 2000
Location: Pittsburgh
Programs: Whoever Has the Best Bonus
Posts: 5,183
I've seen this error too -- once I got the error two times and was about to ask for help via Twitter (just as effective as calling them with Southwest, for me) when the third time it just randomly worked.
#242
Join Date: Nov 2013
Location: BWI
Programs: Marriott LTT, WN A, Hertz PC
Posts: 575
The red banner is only available on the app (IOs/Apple) for me and also on the Android version. If you go through the website, there is no indication that there are complimentary changes available, unless you click on "Change Flight" on each reservation until you find out via a big square screen allowing you and giving you the instructions.
#243
Join Date: Nov 2013
Location: BWI
Programs: Marriott LTT, WN A, Hertz PC
Posts: 575
The flights I have booked in Feb showed the red banner all last week and now all of a sudden they don't. I am good with these dates/times for now so I don't need to change, but who knows what the future holds. Do we know if this feature gets turned on/off under certain circumstances or is it seemingly random?
#245
Join Date: Nov 2013
Location: BWI
Programs: Marriott LTT, WN A, Hertz PC
Posts: 575
Got it, thanks. I also should've mentioned above I'm trying to help some family members with some bookings but they never fly so I don't want to have them stuck with a ticket for a Tuesday 6am flight that they'll never use. I guess I could create a dummy booking real quick then cancel it....
#246
Join Date: May 2014
Location: DEN
Posts: 256
Yeah I wait for the banner on my flights, book new flights make sure I can move then cx old flight. You could do that with a dummy points booking to make sure its all going to work. Just be careful with timing, I was moving all my flight one night at like 11pm MST and it stopped working all of sudden, so I am not sure if that was just a glitch or just bad timing on my part.
#255
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,073