A-List Preferred status gone from reservations today
Aug 12, 2017, 1:33 pm
#1
Original Poster
Join Date: Nov 2012
Location: AUS, SAN, EDI, BA F, WN Exit Row
Programs: Southwest Airlines AP & CP; BA Gold
Posts: 169
A-List Preferred status gone from reservations today
Checked-in for tomorrow's flights and got A57 & B7 and no A-List Preferred on my boarding passes. Checked future reservations (all 28) and saw "Add EarlyBird Check-In" buttons. Called the ALP line and was told there was a "glitch" and the technical staff was working the issue. All they could do for me was hack tomorrow's reservation so A-List Preferred would show-up on my boarding pass and allow me to board (maybe) earlier than B7 on one flight. Consider me 
Aug 12, 2017, 1:48 pm
#2
Join Date: May 2005
Location: PHX
Programs: AA Gold, WN A+ & CP, HH Diamond, Hyatt Platinum, National Executive Elite
Posts: 3,246
Checked-in for tomorrow's flights and got A57 & B7 and no A-List Preferred on my boarding passes. Checked future reservations (all 28) and saw "Add EarlyBird Check-In" buttons. Called the ALP line and was told there was a "glitch" and the technical staff was working the issue. All they could do for me was hack tomorrow's reservation so A-List Preferred would show-up on my boarding pass and allow me to board (maybe) earlier than B7 on one flight. Consider me
Aug 12, 2017, 1:57 pm
#3
Original Poster
Join Date: Nov 2012
Location: AUS, SAN, EDI, BA F, WN Exit Row
Programs: Southwest Airlines AP & CP; BA Gold
Posts: 169
Aug 12, 2017, 5:27 pm
#4
Join Date: Mar 2011
Posts: 6,286
Southwest's tagline should be "Glitch."
This is a known issue that started yesterday. It's unlikely it will be addressed until (at the earliest) Monday. Apparently they don't have IT staff working on the weekend.
A-Listers are allowed to board at the end of the A group, but without "A-List" printed on your boarding pass it's tricky. Reports are some Ops agents aren't allowing it unless you show your A-List card.
Gate agents are saying they have no way of comping Upgraded Boarding, but advising purchase and reaching out to Customer Relations after travel is complete to request a refund.
This is a known issue that started yesterday. It's unlikely it will be addressed until (at the earliest) Monday. Apparently they don't have IT staff working on the weekend.
A-Listers are allowed to board at the end of the A group, but without "A-List" printed on your boarding pass it's tricky. Reports are some Ops agents aren't allowing it unless you show your A-List card.
Gate agents are saying they have no way of comping Upgraded Boarding, but advising purchase and reaching out to Customer Relations after travel is complete to request a refund.
Aug 12, 2017, 7:54 pm
#5
Join Date: Jul 2008
Location: Clearwater, FL
Programs: Marriott Lifetime Plat.
Posts: 299
As an A+ I got stuck with B59 and B34 on my legs tomorrow. I decided just to laugh it off. It's not the end of the world to board after A60. It's probably healthy to be reminded once in a while how good I've got it -- most of the time, anyway!
Aug 12, 2017, 11:12 pm
#7
Join Date: Nov 2013
Location: BWI
Programs: Marriott LTT, WN A, Hertz PC
Posts: 576
Flying PIT-BWI Sunday afternoon and got B53 as an A List preferred. Wife got B52 as an A lister. This is strange to me because I used points and she paid cash weeks later. Different tickets of course.
Flying BWI-BDL later Sunday night alone and I got B34.
No status showing on the BP's either.
Flying BWI-BDL later Sunday night alone and I got B34.
No status showing on the BP's either.
Aug 13, 2017, 12:01 am
#8
Join Date: Mar 2011
Posts: 6,286
Flying PIT-BWI Sunday afternoon and got B53 as an A List preferred. Wife got B52 as an A lister. This is strange to me because I used points and she paid cash weeks later. Different tickets of course.
Flying BWI-BDL later Sunday night alone and I got B34.
No status showing on the BP's either.
Flying BWI-BDL later Sunday night alone and I got B34.
No status showing on the BP's either.
If you have your A-List member cards, show them to board at end of A group.
Aug 13, 2017, 8:33 am
#9
Join Date: Nov 2013
Location: BWI
Programs: Marriott LTT, WN A, Hertz PC
Posts: 576
Aug 13, 2017, 8:45 am
#10
Join Date: May 2006
Location: SF Bay Area (East Bay), CA, USA
Programs: WN CP/A-List
Posts: 151
Mr. drooley, who is A-List, got B1 for his flight today, just because he was bored and happened to check in at close to T-24. As others have mentioned, the boarding pass does not have A-List printed on it.
It's kind of funny because I just told him very recently, he doesn't need to keep pulling out, or even carrying, his A-List card, it's printed on his BP. I'm glad he doesn't always listen to me.
It's kind of funny because I just told him very recently, he doesn't need to keep pulling out, or even carrying, his A-List card, it's printed on his BP. I'm glad he doesn't always listen to me.
Aug 13, 2017, 8:54 am
#12
Join Date: May 2005
Location: PHX
Programs: AA Gold, WN A+ & CP, HH Diamond, Hyatt Platinum, National Executive Elite
Posts: 3,246
I get that it's frustrating that for whatever reason your status didn't show on this reservation. Most times A61 is still going to get you a window or aisle. Maybe a little further back but not the worst thing in the world.
Aug 13, 2017, 9:12 am
#13
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 3,305
Aug 13, 2017, 9:27 am
#15
Join Date: May 2014
Posts: 1,868
My whole A-List status disappeared from my account for a couple months, and I didn't figure it out till I was assigned a truly heinous boarding position when checking in as I arrived at the airport.
I was annoyed, but some kind soul let me board with the families, though I had exactly zero proof that I was 'supposed' to have A-List, because I earned mine through a challenge and wasn't anywhere near 25 paid flights. After that I carried my physical card with me and had no problems boarding at A-61, which was fine by me.
EDIT: I suppose it doesn't matter, but the reason I didn't have that fixed immediately was because I'd somehow been targeted for a 2x points / A-List challenge that would give me status until Dec 2018 instead, and I was pretty concerned that they'd boot me if I fixed it. I waited until I got an EXTREMELY helpful agent in customer relations for an unrelated issue, and explained that my priority was to maintain eligibility for the new promotion - she was able to get me sorted in something like four hours, and I'm still registered for the new promo.
I was annoyed, but some kind soul let me board with the families, though I had exactly zero proof that I was 'supposed' to have A-List, because I earned mine through a challenge and wasn't anywhere near 25 paid flights. After that I carried my physical card with me and had no problems boarding at A-61, which was fine by me.
EDIT: I suppose it doesn't matter, but the reason I didn't have that fixed immediately was because I'd somehow been targeted for a 2x points / A-List challenge that would give me status until Dec 2018 instead, and I was pretty concerned that they'd boot me if I fixed it. I waited until I got an EXTREMELY helpful agent in customer relations for an unrelated issue, and explained that my priority was to maintain eligibility for the new promotion - she was able to get me sorted in something like four hours, and I'm still registered for the new promo.
