david2son08

They have the RR number on the reservation, so they should clearly be able to get the status, as that is obviously stored somewhere else, because it is viewable on other parts of their site.

It is clear that that just have a pretty weak IT staff.

The fact that this has gone on this long is pathetic. And, quite frankly the BS email and non-response responses regarding this make it worse

joshua362

Not only that but its clear they don't robustly test programming changes before moving into production which is contrary to so many established controls and protocols, again, I don't understand how they pass Sarbanes - Oxley certification annually.

flyer4512

There are also ebci issues. I book all our flights and add ebci the day they go on sale. My wife is my companion this year so I booked my flight and ebci first then added her as a companion and ebci so I should board before her. Las to den she has A20 and I have A37. Den to Msp she had A18 and I have A30. No big deal as it's only a few spots apart but we pay for 2 Ebci so that we don't have to save seats and now we do unless she boards with me

ursine1

Very odd. EBCI should, in theory, be assigned in order of purchase. Did you happen to contact WN?

ursine1

So, the issue has been "fixed."

No communication to A-Listers yet with details, so good luck with that.

kaller

"The fix will be complete for reservations starting tomorrow afternoon."

Hmmmm, hard to parse that message. Asked @SouthwestAir if this fix would apply retroactively to existing reservations and got, "Hopefully, so."

Boraxo

What a mediocre workaround. How hard would it be to start boarding with the pre-boards, and then ask ALP and A-list to take the 16-30 and 31-60 rows respectively (after BS of course). And then go to rest of 16-60 group. Instead penalize all of A-list folks because your IT failed.

Oops, missed this. Good to see that (1) at least one GA got it right and (2) WN remains the only airline that empowers its employees to fix problems in a creative way.

rsteinmetz70112

I just checked my wife in for a flight tomorrow. A List Preferred, she got A-16. Looks like the manual intervention by Southwest stuck. We'll see if the "automatic fix" gets applied to all of my future flights.

dlaue

It was a mess at LAX on Sunday evening. The gate agent was able to reprint my C1 boarding pass to show that I was A+, but then they boarded everybody (A+, A, families and "extra time") boarders altogether after A60. A listers were clearly angry. I was "upstaged" by somebody with "XT" written in pen on her boarding pass. Since when did "passengers needing a little extra time" NOT preboard with the handicapped?

Called the A+ number this morning and had all future flights fixed to show status. The kind agent said she had been working for Southwest for 24 years and had never seen this IT glitch before.

Got A40 out of Denver tomorrow. Hope the gate agents have adopted the BS, A+, A, then A16---- boarding sequence by now.

ursine1

That's actually been policy for as long as I remember. Preboards = need a specific seat or need assistance.

Unfortunately, there's no evidence that this was ever communicated as an option. The official response is still to board after A group.

Fenwaybleacher

My wife (companion ) and I went to visit the grand kids in Boston last weekend Saturday we checked in for our flight home Sunday and discovered this issue going back to Denver. We checked in right on time as always (being Alist preferred) for a few years, it's habit. I got A49 but my companion got a better number A46 ? How could this be .... first I've never been more than A1- 5 and my wife as a companion most times gets Low B's. so I called in and got a stone wall "that can't happen " and then " no worries your in the A group so you can board with them " . So I asked for a supervisor, and after 5 minute wait this woman came on ready for a fight. When I explained my Companion level status she acted as if she could care less and all I got was 10 minutes of what they would not do for me. After I explained my wife got a lower boarding number she then admitted there was a glitch and there was nothing they could do. I asked her to put me in 1 to 15 and she said she had no authority to do that ? ( why?) She then told me they could do it for me at the gate if their was opening space so when I got to the gate I again explained the issues and the gate agent acted if nothing was wrong. I then showed her my boarding pass without A list perfered on it then she said there was an issue but she would need to charge me $40 to put me 1 - 15. It's just outrageous to me that southwest shows no care or concern for their best customers ! I was so out raged at Southwests lack of caring about this that today I cancelled my flight on them and book my flight on another airlines. I have 3 more upcoming flights already booked on Southwest but if they do not compensate their A listers I will cancel those as well.

drooley

Did you check in at T-24 to get the A40 position?

cpatrick

Just got this email from Southwest. 1,500 TQP is a nice gesture, and in the grand scheme of things it really was only an inconvenience, at least for me. Recognition of loyalty and a positive step towards building goodwill is nice to see.

Texas Booster

Talk about a first world problem.

As you have seen if you looked at FT today WN has a computer glitch that dropped the flyers status from the BP and scrambled the boarding pass priorities. This stuff happens with all airlines, but then IT expenditures have never been high on the list of WN bean counter priorities.

Normally the ONLY way a pax gets A1-15 is to buy Business Select, to upgrade at the gate if not a BS pax or a last minute ticket change that pops you into an open boarding pass location. With the todays' computer issues, be glad that you didn't end up boarding at the end of the A group.

tbonebkd

Did you have 1 flight for the 1,500? I got the email for 3,000 but I had 1 flight on Sunday and another on Monday messed up. Looks like they are doing 1,500 per fligh.