SIXT - Upgrades
Sep 8, 2015 | 3:30 pm
#394
Join Date: Mar 2013
Programs: BA Gold; Etihad Guest Gold; Qatar Gold; Accor Diamond; Hilton Diamond; Centurion
Posts: 1,368
Plainly I'm doing something wrong, received very poorly every time I go to the desk even though I try to use the scanner and have all paperwork, passport and cards immediately to hand
Platinum, booked X1 received Tiguan
Platinum, booked X1 received Kia Sportage (which by the way feels like it was made in the eighties and for its size is really small inside !)
for the Kia I was told there were no upgrades available as there were no vehicles free in this 'high season'
Asked if I could pay to upgrade to an X3...
Yes certainly €210 for the week
Going back to Hertz, SIXT Platinum seems utterly pointless especially after being treated so poorly at DUS by a recalcitrant staffer
Platinum, booked X1 received Tiguan
Platinum, booked X1 received Kia Sportage (which by the way feels like it was made in the eighties and for its size is really small inside !)
for the Kia I was told there were no upgrades available as there were no vehicles free in this 'high season'
Asked if I could pay to upgrade to an X3...
Yes certainly €210 for the week
Going back to Hertz, SIXT Platinum seems utterly pointless especially after being treated so poorly at DUS by a recalcitrant staffer
Last edited by Dogmatick; Sep 8, 2015 at 3:31 pm Reason: spelling
Sep 11, 2015 | 5:03 am
#395
Company Representative, Sixt Customer Service
Join Date: Nov 2013
Posts: 469
Hi,
We're sorry to hear about this issues you are currently experiencing as a Platinum member. If you would like to private message me with the details I would be more than happy to check the bookings for you.
Best Regards
Pete - Customer Services Team
We're sorry to hear about this issues you are currently experiencing as a Platinum member. If you would like to private message me with the details I would be more than happy to check the bookings for you.
Best Regards
Pete - Customer Services Team
Plainly I'm doing something wrong, received very poorly every time I go to the desk even though I try to use the scanner and have all paperwork, passport and cards immediately to hand
Platinum, booked X1 received Tiguan
Platinum, booked X1 received Kia Sportage (which by the way feels like it was made in the eighties and for its size is really small inside !)
for the Kia I was told there were no upgrades available as there were no vehicles free in this 'high season'
Asked if I could pay to upgrade to an X3...
Yes certainly 210 for the week
Going back to Hertz, SIXT Platinum seems utterly pointless especially after being treated so poorly at DUS by a recalcitrant staffer
Platinum, booked X1 received Tiguan
Platinum, booked X1 received Kia Sportage (which by the way feels like it was made in the eighties and for its size is really small inside !)
for the Kia I was told there were no upgrades available as there were no vehicles free in this 'high season'
Asked if I could pay to upgrade to an X3...
Yes certainly 210 for the week
Going back to Hertz, SIXT Platinum seems utterly pointless especially after being treated so poorly at DUS by a recalcitrant staffer
Sep 12, 2015 | 10:56 pm
#396
Join Date: May 2014
Location: LAS
Programs: DL GM
Posts: 283
Just picked up my rental booked as CFAR and as Plat. I could've picked a GMC Acadia (which apparently was an SFAR) on the app but was interested in what the counter had, but the Acadia was just given out to the couple before me. At the counter I was told I was being upgraded to a Jeep Compass, which ended up being the very base model and had no backup camera or even auto-headlights. Is a Jeep Compass really an IFAR?
On a side note, with this Jeep rental and my last experience with a Jeep, I don't think I ever want to drive a Jeep again. Absolutely no power, holy cow.
On a side note, with this Jeep rental and my last experience with a Jeep, I don't think I ever want to drive a Jeep again. Absolutely no power, holy cow.
Sep 13, 2015 | 1:51 am
#397
Join Date: Oct 2012
Location: ARN; SFO
Programs: Hertz PC, Sixt Platinum, Eurobonus Diamond
Posts: 134
Had a Jeep Compass a few weeks ago from Hertz and I agree about the power. Merging on the highway was pretty exciting. The family called it the "lawnmower". Surprised to hear they have them at Sixt!
Sep 13, 2015 | 4:24 am
#398
Join Date: Sep 2005
Location: BOM-WAW-EWR
Programs: UA*G (1K again), Sixt Plat, AC*G, LH FTL, AI*G *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,750
Just picked up my rental booked as CFAR and as Plat. I could've picked a GMC Acadia (which apparently was an SFAR) on the app but was interested in what the counter had, but the Acadia was just given out to the couple before me. At the counter I was told I was being upgraded to a Jeep Compass, which ended up being the very base model and had no backup camera or even auto-headlights. Is a Jeep Compass really an IFAR?
On a side note, with this Jeep rental and my last experience with a Jeep, I don't think I ever want to drive a Jeep again. Absolutely no power, holy cow.
On a side note, with this Jeep rental and my last experience with a Jeep, I don't think I ever want to drive a Jeep again. Absolutely no power, holy cow.
At SFO, it was beyond crazy - people were lined up outside the small office at the hotel, we waited 2 hours to get our vehicle. Wanted an Acadia, but even though they were coming in and going, all were either assigned or were going to be cleaned.
Then they tried to palm off a Jeep on us as well, but I refused. There were absolutely no choices as they were effectively oversold. Ended up with a Nissan Armada (which was *h u g e*), fine until we traversed the hills in the city - one couldn't see down over the hood, much less down the hill when cresting the top!
The agent at SFO also sold us the Golden Gate Bridge tolll "pass" for the days we were there, lying that the toll was quadruple the amount that it actually was! (We even told him were only crossing it once, and he still pushed this and convinced us by lying to us...)
Last edited by SuperFlyBoy; Sep 13, 2015 at 4:31 am
Sep 14, 2015 | 11:47 am
#399
Join Date: Sep 2013
Location: SFO/CLE
Programs: DL PM 0.6MM, Hyatt Globalist, HHonors Gold, Marriott Gold, Avis PC, National EE, Hertz PC
Posts: 2,007
At both LAX and SFO we were supposed to get an Acadia (even checked in with their app), but ended up with some other ridiculous small vehicle (I think it was a BMW X4, hardly any room for suitcases) they considered an "SUV" at LAX, said we were receiving an upgrade, had to then protest and we got a Nissan Pathfinder or something like that.
At SFO, it was beyond crazy - people were lined up outside the small office at the hotel, we waited 2 hours to get our vehicle. Wanted an Acadia, but even though they were coming in and going, all were either assigned or were going to be cleaned.
Then they tried to palm off a Jeep on us as well, but I refused. There were absolutely no choices as they were effectively oversold. Ended up with a Nissan Armada (which was *h u g e*), fine until we traversed the hills in the city - one couldn't see down over the hood, much less down the hill when cresting the top!
The agent at SFO also sold us the Golden Gate Bridge tolll "pass" for the days we were there, lying that the toll was quadruple the amount that it actually was! (We even told him were only crossing it once, and he still pushed this and convinced us by lying to us...)
At SFO, it was beyond crazy - people were lined up outside the small office at the hotel, we waited 2 hours to get our vehicle. Wanted an Acadia, but even though they were coming in and going, all were either assigned or were going to be cleaned.
Then they tried to palm off a Jeep on us as well, but I refused. There were absolutely no choices as they were effectively oversold. Ended up with a Nissan Armada (which was *h u g e*), fine until we traversed the hills in the city - one couldn't see down over the hood, much less down the hill when cresting the top!
The agent at SFO also sold us the Golden Gate Bridge tolll "pass" for the days we were there, lying that the toll was quadruple the amount that it actually was! (We even told him were only crossing it once, and he still pushed this and convinced us by lying to us...)
Jeeps can be okay if you get the right car (Grand Cherokee Limited). Everything else Jeep is not as good.
Golden Gate Bridge Toll requires Fastrak. No exceptions unless you prepay ahead of time. There are no booth agents and it is all electronic. Rental car agencies in the Bay Area charge you a daily fee to use the Fastrak on top of the bridge toll. Not much you can do unless you prepay ahead of time, which you can't until you get the license plate number off the car.
Sep 14, 2015 | 3:31 pm
#400
Join Date: Jul 2008
Location: MSP
Posts: 1,294
What do they say about generalizing? While I'm not a Jeep fan, there are plenty of Jeeps out there that have more than adequate power. Which doesn't mean the Compass isn't a consummate POS, but I wouldn't judge all Jeeps on it.
Sep 14, 2015 | 7:49 pm
#401
Join Date: May 2014
Location: LAS
Programs: DL GM
Posts: 283
Sure, my experience is limited to the Compass and the Cherokee. It certainly makes me wonder what those Grand Cherokees drive like...
Sep 17, 2015 | 10:37 am
#403
Join Date: Sep 2013
Location: SFO/CLE
Programs: DL PM 0.6MM, Hyatt Globalist, HHonors Gold, Marriott Gold, Avis PC, National EE, Hertz PC
Posts: 2,007
You can refer to these threads for some reviews.
http://www.flyertalk.com/forum/natio...de-report.html
http://www.flyertalk.com/forum/natio...de-report.html
Sep 17, 2015 | 11:16 am
#404
Join Date: Sep 2005
Location: BOM-WAW-EWR
Programs: UA*G (1K again), Sixt Plat, AC*G, LH FTL, AI*G *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,750
The Grand Cherokee is my SUV of choice.
Trying to buy one for India - but even the CEO of Fiat-Chrysler here is not even responding to my request to buy one and will have to go with a Toyota Fortuner POS (with abolutely no rear bumper - just a plastic cover!) and way overpriced.
Will have to sell it once the Ford Everest/Endeavour comes into the market.
Forget Jeep/Fiat - they failed in terms of service and failed to seize an opportunity!
Sep 23, 2015 | 3:55 pm
#405
Join Date: May 2014
Location: LAS
Programs: DL GM
Posts: 283
Status: Platinum
Location: SEA
Booked: CFAR (Chevrolet Trax, BMW Mini Countryman)
Duration: 4 days
Received: IFAR? 2015 Jeep Compass, base model, no bells and whistles at all / 6k miles
Status: Platinum
Location: LAX
Booked: PFAR (Volvo XC60, BMW X1)
Duration: 3 days
Received: LFAR - 2015 Cadillac SRX w/ XM, nav, backup cam, panoramic sunroof / 10k miles
Status: Platinum
Location: MIA
Booked: LCAR (Mercedes-Benz C-Class, Cadillac ATS, BMW 3 series, Audi A4)
Duration: 4 days
Received: LCAR - 2015 Cadillac ATS w/ nav, backup cam, sunroof / 10k miles
Location: SEA
Booked: CFAR (Chevrolet Trax, BMW Mini Countryman)
Duration: 4 days
Received: IFAR? 2015 Jeep Compass, base model, no bells and whistles at all / 6k miles
Status: Platinum
Location: LAX
Booked: PFAR (Volvo XC60, BMW X1)
Duration: 3 days
Received: LFAR - 2015 Cadillac SRX w/ XM, nav, backup cam, panoramic sunroof / 10k miles
Status: Platinum
Location: MIA
Booked: LCAR (Mercedes-Benz C-Class, Cadillac ATS, BMW 3 series, Audi A4)
Duration: 4 days
Received: LCAR - 2015 Cadillac ATS w/ nav, backup cam, sunroof / 10k miles