Originally Posted by
SuperFlyBoy
At both LAX and SFO we were supposed to get an Acadia (even checked in with their app), but ended up with some other ridiculous small vehicle (I think it was a BMW X4, hardly any room for suitcases) they considered an "SUV" at LAX, said we were receiving an upgrade, had to then protest and we got a Nissan Pathfinder or something like that.
At SFO, it was beyond crazy - people were lined up outside the small office at the hotel, we waited 2 hours to get our vehicle. Wanted an Acadia, but even though they were coming in and going, all were either assigned or were going to be cleaned.
Then they tried to palm off a Jeep on us as well, but I refused. There were absolutely no choices as they were effectively oversold. Ended up with a Nissan Armada (which was *h u g e*), fine until we traversed the hills in the city - one couldn't see down over the hood, much less down the hill when cresting the top!
The agent at SFO also sold us the Golden Gate Bridge tolll "pass" for the days we were there, lying that the toll was quadruple the amount that it actually was! (We even told him were only crossing it once, and he still pushed this and convinced us by lying to us...)
2hrs to pick up a car is not acceptable. I would make a huge complaint about this.
Jeeps can be okay if you get the right car (Grand Cherokee Limited). Everything else Jeep is not as good.
Golden Gate Bridge Toll requires Fastrak. No exceptions unless you prepay ahead of time. There are no booth agents and it is all electronic. Rental car agencies in the Bay Area charge you a daily fee to use the Fastrak on top of the bridge toll. Not much you can do unless you prepay ahead of time, which you can't until you get the license plate number off the car.