Sixt: any issues?
Oct 23, 2012 | 6:58 am
#31
Company Representative - Sixt
Join Date: Feb 2010
Location: Chesterfield, England
Programs: www.sixtblog.co.uk; http://www.facebook.com/sixtrentacaruk
Posts: 425
Overcharged for an extra day at $60 plus. Returned car within one hour grace period, asked for confirmation that car was checked in on time as wanted to avoid any problems and told all is ok. Asked for a receipt. Looked at receipt and realized that incorrect time was indicated which would place us over the hour grace period. Requested that he correct same as both of our phones showed we were in time. After arguing with us (we were in garage for at least 10 minutes), he corrected receipt by hand. Still overcharged. Under facts, can only believe conduct is intended to incorrectly generate revenue.
After an otherwise good rental, leaves a bad taste.
Suzyrox
After an otherwise good rental, leaves a bad taste.
Suzyrox
Please send me the details, I will be more than happy to take a look.
Gary - Customer Service Team
Oct 25, 2012 | 6:22 am
#33
Company Representative - Sixt
Join Date: Feb 2010
Location: Chesterfield, England
Programs: www.sixtblog.co.uk; http://www.facebook.com/sixtrentacaruk
Posts: 425
Oct 31, 2012 | 10:08 am
#34
Company Representative - Sixt
Join Date: Feb 2010
Location: Chesterfield, England
Programs: www.sixtblog.co.uk; http://www.facebook.com/sixtrentacaruk
Posts: 425
Overcharged for an extra day at $60 plus. Returned car within one hour grace period, asked for confirmation that car was checked in on time as wanted to avoid any problems and told all is ok. Asked for a receipt. Looked at receipt and realized that incorrect time was indicated which would place us over the hour grace period. Requested that he correct same as both of our phones showed we were in time. After arguing with us (we were in garage for at least 10 minutes), he corrected receipt by hand. Still overcharged. Under facts, can only believe conduct is intended to incorrectly generate revenue.
After an otherwise good rental, leaves a bad taste.
Suzyrox
After an otherwise good rental, leaves a bad taste.
Suzyrox
I am sorry for the late reply, I received the answer more or less straight away from my colleagues at Sixt Denmark but I was on holiday until today. So the good news is that the extra day has been credited on the 26th of October, typically the refund is 5-7 working days before showing in your account. Please check after that, I can send you the new invoice if you PM your e-mail address>
Let me know if you need anything else.
Gary - Customer Service Team
Dec 16, 2013 | 3:07 pm
#38
Join Date: Dec 2013
Posts: 1
Hello,
Myself and my friend James Gray hired a van from the Bow branch of Sixt. (James has since moved house.) The van was picked up on the morning of 28 August. The van was hired for 24 hours. In order to be prudent, extra cover was taken out, so that the loss damage waiver had an excess of 75.
We returned the van the next morning, making sure that we returned the vehicle with a full tank of fuel. When we got to the depot, the van was moved by a Sixt employee, as it was chaotic. Subsequently, when it came to the van being processed, they claimed that there was damage to the van that we had caused, by way of a scratch, about 10 inches long, with a red paint mark. We had not seen this, and believe this had been caused when the van had been moved by their staff.
It was believed that this was dismissed by Sixt, as they returned the deposit in full.
(We had anticipated that the deposit, less the 75 excess, would have been returned, and that there would have been a need to dispute the partial return.)
Notwithstanding the return of the deposit, I learn that a bill in excess of 600 has been sent to Mr Gray, which is very disappointing behaviour.
It is hoped this manner can be promptly resolved, and that remedial action will be performed by Sixt. At present, I would think twice about hiring a vehicle from Sixt
Myself and my friend James Gray hired a van from the Bow branch of Sixt. (James has since moved house.) The van was picked up on the morning of 28 August. The van was hired for 24 hours. In order to be prudent, extra cover was taken out, so that the loss damage waiver had an excess of 75.
We returned the van the next morning, making sure that we returned the vehicle with a full tank of fuel. When we got to the depot, the van was moved by a Sixt employee, as it was chaotic. Subsequently, when it came to the van being processed, they claimed that there was damage to the van that we had caused, by way of a scratch, about 10 inches long, with a red paint mark. We had not seen this, and believe this had been caused when the van had been moved by their staff.
It was believed that this was dismissed by Sixt, as they returned the deposit in full.
(We had anticipated that the deposit, less the 75 excess, would have been returned, and that there would have been a need to dispute the partial return.)
Notwithstanding the return of the deposit, I learn that a bill in excess of 600 has been sent to Mr Gray, which is very disappointing behaviour.
It is hoped this manner can be promptly resolved, and that remedial action will be performed by Sixt. At present, I would think twice about hiring a vehicle from Sixt
Dec 18, 2013 | 7:26 am
#39
Company Representative, Sixt Customer Service
Join Date: Nov 2013
Posts: 469
Hi KeithH99,
Thanks for your post.
Please could you send me your reservation number or rental agreement number in a private message and I will be happy to look into this for you.
Many thanks
Gary Caudwell
Thanks for your post.
Please could you send me your reservation number or rental agreement number in a private message and I will be happy to look into this for you.
Many thanks
Gary Caudwell
Hello,
Myself and my friend James Gray hired a van from the Bow branch of Sixt. (James has since moved house.) The van was picked up on the morning of 28 August. The van was hired for 24 hours. In order to be prudent, extra cover was taken out, so that the loss damage waiver had an excess of 75.
We returned the van the next morning, making sure that we returned the vehicle with a full tank of fuel. When we got to the depot, the van was moved by a Sixt employee, as it was chaotic. Subsequently, when it came to the van being processed, they claimed that there was damage to the van that we had caused, by way of a scratch, about 10 inches long, with a red paint mark. We had not seen this, and believe this had been caused when the van had been moved by their staff.
It was believed that this was dismissed by Sixt, as they returned the deposit in full.
(We had anticipated that the deposit, less the 75 excess, would have been returned, and that there would have been a need to dispute the partial return.)
Notwithstanding the return of the deposit, I learn that a bill in excess of 600 has been sent to Mr Gray, which is very disappointing behaviour.
It is hoped this manner can be promptly resolved, and that remedial action will be performed by Sixt. At present, I would think twice about hiring a vehicle from Sixt
Myself and my friend James Gray hired a van from the Bow branch of Sixt. (James has since moved house.) The van was picked up on the morning of 28 August. The van was hired for 24 hours. In order to be prudent, extra cover was taken out, so that the loss damage waiver had an excess of 75.
We returned the van the next morning, making sure that we returned the vehicle with a full tank of fuel. When we got to the depot, the van was moved by a Sixt employee, as it was chaotic. Subsequently, when it came to the van being processed, they claimed that there was damage to the van that we had caused, by way of a scratch, about 10 inches long, with a red paint mark. We had not seen this, and believe this had been caused when the van had been moved by their staff.
It was believed that this was dismissed by Sixt, as they returned the deposit in full.
(We had anticipated that the deposit, less the 75 excess, would have been returned, and that there would have been a need to dispute the partial return.)
Notwithstanding the return of the deposit, I learn that a bill in excess of 600 has been sent to Mr Gray, which is very disappointing behaviour.
It is hoped this manner can be promptly resolved, and that remedial action will be performed by Sixt. At present, I would think twice about hiring a vehicle from Sixt