Originally Posted by
Suzyrox
Overcharged for an extra day at $60 plus. Returned car within one hour grace period, asked for confirmation that car was checked in on time as wanted to avoid any problems and told all is ok. Asked for a receipt. Looked at receipt and realized that incorrect time was indicated which would place us over the hour grace period. Requested that he correct same as both of our phones showed we were in time. After arguing with us (we were in garage for at least 10 minutes), he corrected receipt by hand. Still overcharged. Under facts, can only believe conduct is intended to incorrectly generate revenue.
After an otherwise good rental, leaves a bad taste.
Suzyrox
Hi Suzyrox,
I am sorry for the late reply, I received the answer more or less straight away from my colleagues at Sixt Denmark but I was on holiday until today. So the good news is that the extra day has been credited on the 26th of October, typically the refund is 5-7 working days before showing in your account. Please check after that, I can send you the new invoice if you PM your e-mail address>
Let me know if you need anything else.
Gary - Customer Service Team