Originally Posted by KeithH99

Hello,
Myself and my friend James Gray hired a van from the Bow branch of Sixt. (James has since moved house.) The van was picked up on the morning of 28 August. The van was hired for 24 hours. In order to be prudent, extra cover was taken out, so that the loss damage waiver had an excess of £75.

We returned the van the next morning, making sure that we returned the vehicle with a full tank of fuel. When we got to the depot, the van was moved by a Sixt employee, as it was chaotic. Subsequently, when it came to the van being processed, they claimed that there was damage to the van that we had caused, by way of a scratch, about 10 inches long, with a red paint mark. We had not seen this, and believe this had been caused when the van had been moved by their staff.

It was believed that this was dismissed by Sixt, as they returned the deposit in full.

(We had anticipated that the deposit, less the £75 excess, would have been returned, and that there would have been a need to dispute the partial return.)

Notwithstanding the return of the deposit, I learn that a bill in excess of £600 has been sent to Mr Gray, which is very disappointing behaviour.

It is hoped this manner can be promptly resolved, and that remedial action will be performed by Sixt. At present, I would think twice about hiring a vehicle from Sixt