It adds complexity to store historic information. Easier to just grab on the day you fly. SQ IT - what to expect?

25,000 SGD isn�t a high threshold given that the average Biz fare to Europe is about 12,500 SGD these days. 2 Biz flights to requalify as legacy Solitaire is too good to be true.

Still no update from SQ on this... except to say that they are working on it. I think that may actually be true, because whereas my miles balance still used to update after each trip (even though PPS value didn't), I haven't been credited with any of the miles or PPS value for my last trip that finished on 19 February. So I'm assuming they changed something about my account and it had the wrong effect. If I wanted an indifferent loyalty program I could have gone with Qantas instead!

That must be very frustrating for you. I (Also a lowly KFEG at the moment) just took a flight KIX-SIN in J, and cannot see the PPS value showing up in my account either, but as this is only the first part of a KIX-SIN/SIN-SYD ticket, I wonder whether in my case I will only get the PPS value after the last segment will have been flown? Of course, your situation is different, so my situation does not apply to you. However, I am having a very similar problem with my Milestone Rewards counter on the My Account part of the website being out of sync with my overall elite miles tally. So this could well be related to your own problem. Sounds like SQ should invest more money into their IT before it will get even worse and people start abandoning them for more tech-savvy competitors�

You should get the value credited on a segment basis, even if your trip has not been completed yet. I find crediting of PPS value is remarkably slow, taking about 5 working days as opposed to miles (if crediting to kf), which happens almost the moment after you leave the plane.

I filled in a Claim Missing KF miles form and got my last three flights (all one journey) credited but still no change to my Account summary PPS balance. Still says 5630 even though the individual flights listed on my statement total over 17000 just this calendar year, let alone a 12 month period.
My miles came through without the 25% bonus, although I had used the Milestone Reward. I wrote in to ask about this and also mentioned my PPS balance. Got this reply:
"Upon checking the status is still on pending and currently on process to be credited. We will provide you an update regarding the status once we hear an update from them."
Don't know which of the two questions I asked is being addressed here. (Classic Singapore Airlines email, I should have known better than to ask two separate things, because they always limit their replies to one statement.

Still no resolution from SQ. Four weeks ago I got a phone call from them, to tell me that they had referred the issue upwards, but the PPS value is still stuck at what it was in Jan 2020 (didn't even reset to zero at any time) and no follow up since. The chap on the phone agreed that it was strange that my Australia - UK trip in Jan/Feb this year hadn't credited at all, but he couldn't help. He also promised to highlight that I hadn't been credited the correct amount of KF miles, but this hasn't been fixed either.

Maybe they don't need to rely on customer loyalty any more under their new and significantly more expensive fare structure, but it's still a bit of a shabby way to treat people who have stuck with the airline for many years.

Finally sorted - I went to the SQ centre at the ION Orchard. They weren't able to help directly (as they only deal with airline issues and not Krisflyer/PPS matters) but sent a message to the relevant team to encourage them to get in touch with me. A few hours later I got the email confirming PPS status and I already moved my all my upcoming J flights on the B777 to row 11

Persistence pays off, only 6 1/2 months after my original email to SQ!

The website only allows you to retroclaim flights in the past 6 months, is this the same for PPS value retroclaim? I have several SYD-SIN-LHR in J scattered around Oct/Nov/Dec from last year that I am unable to claim online given the 6 month date cut off that will easily push me to PPS. Will call centre be able to help?

I believe the same rules apply for PPS value. Of course, no harm in calling to see if you can get a different answer.

The call center will not be able to help but you can e-mail [email protected].

You need to provide your booking reference and ticket numbers (ideally a copy of your ticket) and explain that you overlooked to enter your KF number. They will look into this and let you know.

Curious why one would forget to input the KF number for mileage/PPS value accrual? I thought most people chasing status would be most concerned about it and ensure it is always recorded prior to check-in, or at least having the retro submitted soon after the flight is flown.

Hold your horses, simple explanation: this was work travel; I claimed the miles with a different *A program; upon reviewing my work travel now that I am back in my home base realised I could have also obtained PPS while crediting miles elsewhere, essentially double dipping. I am keen to try obtain PPS as I have a lot of upcoming work travel in J on SQ, so it would be nice to have that recognised by the airline. Not a sin or a crime your honor?

It sounds strange, though you can send the miles to a different FF program as the PPS values. First, let the miles go to the other *A program. Once received, submit a retro claim at SQ and your PPS values will show up, with miles 0, automatically........

There is no need for retro-claims, every check-in agent can key this in correctly when issuing your boarding pass:

There are two fields in their system: FQTV and FQTS:

FQTV is used for the FFP where you want the miles to be credited; this can be SQ or any other *A carrier
FQTS is to track revenue and here you can enter your Krisflyer number only

Where FQTV is SQ, FQTS is automatically set to SQ
Where the passenger opts for a different program under FQTV, you need to tell the check-in agent to key in your SQ number under SQTS.

Check your boarding pass that this is correctly captured: *G LH TPP - in my case- means: miles go to Lufthansa and as a Solitaire PPS, I will accrue PPS value.

Yes, and the majority of passengers are aware of these fields, let alone, did see them in their PNR overview(s).

Good to hear, one can request as such at check-in as well when boarding at the gate.

Let me tell you from personal experience, that these fields are NOT properly/consistently implemented over the diversity of IT systems at SQ.