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Old Jun 18, 2023 | 7:52 pm
  #25  
SMK77
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Originally Posted by cuzzybro
The website only allows you to retroclaim flights in the past 6 months, is this the same for PPS value retroclaim? I have several SYD-SIN-LHR in J scattered around Oct/Nov/Dec from last year that I am unable to claim online given the 6 month date cut off that will easily push me to PPS. Will call centre be able to help?
The call center will not be able to help but you can e-mail [email protected].

You need to provide your booking reference and ticket numbers (ideally a copy of your ticket) and explain that you overlooked to enter your KF number. They will look into this and let you know.
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