Originally Posted by
NetJets Germany
That must be very frustrating for you. I (Also a lowly KFEG at the moment) just took a flight KIX-SIN in J, and cannot see the PPS value showing up in my account either, but as this is only the first part of a KIX-SIN/SIN-SYD ticket, I wonder whether in my case I will only get the PPS value after the last segment will have been flown? Of course, your situation is different, so my situation does not apply to you. However, I am having a very similar problem with my Milestone Rewards counter on the My Account part of the website being out of sync with my overall elite miles tally. So this could well be related to your own problem. Sounds like SQ should invest more money into their IT before it will get even worse and people start abandoning them for more tech-savvy competitors…
You should get the value credited on a segment basis, even if your trip has not been completed yet. I find crediting of PPS value is remarkably slow, taking about 5 working days as opposed to miles (if crediting to kf), which happens almost the moment after you leave the plane.