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Chase Product Change/Card Conversion: Downgrade, Upgrade, Keep or Cancel? (2023-26)

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Old Mar 1, 2023, 1:15 pm
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Last edit by: SPN Lifer
This is the 2023 thread for weighing the relative merits of keeping, upgrading, downgrading, or canceling Chase-issued credit cards.

2020 -2022 discussion is HERE.


What's the main reason people product change (PC)?
The benefits offered by a particular card, might suit you better than the card you are holding. Many people, unable to qualify for a new Chase Sapphire Reserve application, upgraded from the Sapphire Preferred to the Sapphire Reserve, because the benefits of the CSR's cash reimbursements made the annual fee a nominal difference the first year. And vice versa- the onerous $450 yearly fee of the CSR makes an appealing case to downgrade to the Sapphire Preferred, and eventually to the no-fee Sapphire or a Freedom card.

Many people product change to avoid the annual fees on the premium versions of the card. Keeping the card open, via a product change, keeps the account open. This allows you to retain the seasoned account, and the banking relationship that the older card has established with Chase.

Why not just cancel the card and be done with it?
This may be the right choice for you, but others want some of the card benefits without having to reapply. Also, Chase has become very restrictive for new card applicants. For Chase cards, you must wait 24-48 months since the last time you received a bonus before reapplying. Please see the threads on the individual cards for updated overlay rules.

An additional (and more stringent) overlay is the infamous 5/24 rule, which Chase instituted in May 2016 as a counter-measure against churning, or, as they refer to it, "Serial Starters." The 5/24 rule is that you won't be eligible for most Chase card products if you've opened more than 5 credit cards in 24 months. For more on this and other application-related issues, see the current "Applying for Chase Credit Cards " Master thread.

If you downgrade a card to a lower- or no-fee alternative, you can always upgrade back to the original card type (paying the AF, of course) if you want to have the additional benefits again. Doing so does not have any effect on your */24 count; OTOH, applying for the card anew will increase your */24 count (always for personal cards & sometimes even for business cards). When you upgrade, you will receive a pro-rated refund of your current cards annual fee (if any) and then be charged the full annual fee of the upgraded card, thus changing the accounts anniversary date.

Another reason to downgrade a card, if such an option exists, instead of canceling is that youll receive a pro rata refund of the AF no matter when you do it (vs. having only 30 days from the date of the statement with AF on it to get a refund if you cancel outright). This can be extremely useful if you need to use a premium cards benefitfree checked bag, car rental insurance, PreCheck rebate, etc. etc.more than 30 days after your AF statement. Simply keep the card until youve used the relevant benefit & then downgrade; youll get a proportional refund of the AF no matter how long this take place after your AF is billed.

Finally, canceling certain cards--those earning Chase Ultimate Rewards--may deprive you of the ability to exchange UR for miles/points in air & hotel programs. See Ultimate Rewards transfer partners, times & rules.

Is there any way I can keep a card without paying the annual fee?
See Chase Retention Bonuses: June 2015-Present

Are there any restrictions on product changes?
Product changes are only allowed within the same card "family," and are not permitted between business and personal cards. Also, Chase cites the federal CARD Act to deny product changes on any account less than one year old.

Will a product change count as a new card?
No, you will keep your same "opened on" date, credit line, automatic payment arrangements, etc. A product change does not count against Chase's 5/24 limitations on new cards.

Note: you will also keep your same account number except where the change is from a Visa to MC or vice versa (e.g., Sapphire Preferred to Freedom Flex) but even in this limited case, the new card will inherit all the old cards attributes on your credit report.

Will I get a signup bonus when I change?
No, product changes do not result in point bonuses. Signup bonuses are reserved for new applicants only. For the complete list of public sign up offers, check the Chase sitemap here: https://creditcards.chase.com/sitemap

Is there a place I can look to compare cards?
Go here: https://creditcards.chase.com/credit...D=177087865887
Click: All cards
Place a checkmark in the Compare box for up to three cards.
Click: Compare cards...and you should see a side-by-side display.

I've figured out what I want to switch to. How do I product change my card?
Call the number on the back of your card.

Product changes for the Ultimate Reward Business and Personal Card Family

The UR family of cards includes the Chase Ink business cards, the Freedom Unlimited, the Freedom Card, and the Chase Sapphire Preferred, Reserve and Sapphire.

The Slate (personal) card is also available to downgrade to. It has no annual fee and does not earn any type of reward points. It offers a low fee (currently 0% for the first 60 days) balance transfers and APR.

Personal Cards
  • Freedom: 5X points in rotating quarterly categories up to $1500 spend per quarter. If you max out the $1500 every quarter, it totals 7500 UR per quarter, or 30,000 UR per year.
  • Freedom Unlimited: 3X on dining, 3x on drugstores, 1.5X for all other spending, no quarterly bonus categories. $20,000 in spend would net 30,000 UR per year.
  • Freedom Flex: 5X points in rotating quarterly categories (same ones as for Freedom) up to $1500 spend per quarter, 3X on drugstores, 1x all other spend.
  • Sapphire Reserve: $550 annual fee, $300 annual travel credit, 3X points for travel and dining. Books travel through the UR portal for 1.5 per dollar. Lounge access and other goodies. See the thread here for details.
  • Sapphire Preferred: $95 annual fee, 2X points for travel & dining
  • Sapphire: Not available to new applicants. Available as a product downgrade/change only, must tier down from the Sapphire Reserve to Sapphire Preferred to Sapphire or Freedom cards. No annual fee. Some Customer Service Reps are citing that the original product (i.e., the CSR), must be held for one year before downgrading. Please provide data points in the thread if this happens to you.

Business Cards
  • Ink Plus: $95 annual fee, 5X office supplies, 5X cellular/landline/cable; 2X gas and hotels
  • Ink Preferred: $95 annual fee, 3x on travel, shipping, internet/phone/cable, & some online advertising.
  • Ink Cash: No annual fee, 5X office supplies, 5X cellular/landline/cable; 2X gas and restaurants

If you still have a legacy Ink Classic or Ink Bold business card, neither of which is available for new signups, you can product change to one of the other Ink cards.

Considerations for downgrading/upgrading UR cards
Can I combine my UR points?
Yes, UR can be combined freely across the cardholder's own personal and business accounts.

What about transfering my UR to another person's Chase UR account? To their air/hotel partner account?
With restrictions, UR from a personal card can be transferred to a person living at the same address. Business cards allow transfer to owners of the company listed as authorized users.

However, be warned that there are transfer restrictions. Unauthorized transfers have resulted in shut-downs. Review the Chase T&C for details before planning a transfer. For discussion, see http://www.flyertalk.com/forum/chase...-accounts.html.

The Freedom cards, no-fee Ink Cash, and no-fee Sapphire cards do not allow UR transfer to airline/hotel partners. If you are downgrading from a premium UR card and will only have no-fee cards left, it may be prudent to transfer your points to the partner of your choice beforehand.

I know I can use UR to pay for travel directly (as opposed to transfering points into a travel partner program). Do the Chase UR cards differ on this?
Only the Sapphire Reserve books travel on the UR portal for 1.5. So you can stack your card bonus opportunities when your UR points are combined into your CSR account and used for booking travel. If, for instance, you earned 5x on your Ink Plus on your phone bill, and combine those 5x Ink earned points into your CSR's UR account, you'll now get an additional .5 in value when you redeem them on the travel portal.
Product Changes for United Airlines Cards

There are options to downgrade or upgrade UA cards.
  • United MileagePlus Gateway Card- no annual fee, 1 UA mile per $1 in spend
  • United MileagePlus Explorer Card- $150 annual fee, 1 mile per dollar earning, 2 miles per $1 dining, additional award inventory on UA, free checked bag, 25% bonus on the shopping portal.
  • United MileagePlus Quest Card- $350 annual fee, $200 TravelBank credit, 3 miles per $1 on UA, 2 miles per $1 travel, dining, 2 free checked bags
  • United Club Infinite Card- $695 annual fee, 4 miles per $1 travel, 2 miles per $1 dining
  • Business Cards for the MileagePlus and Club Card give you a choice to upgrade or downgrade between those two.
Product Changes for IHG Cards

There are three different IHG cards in the Chase portfolio:
  • IHG Select: No longer available for new signups. For a $49 annual fee, cardholders get a free-night certificate (up to 40K points) every anniversary; a 10% rebate on award redemptions; and Platinum status. The consensus view on FT is that the low fee and automatic rebate on this make a product change undesirable.
  • IHG Premier: $89 annual fee after the first year. Benefits include 40K anniversary free-night cert; Platinum status; Fourth Night Free on awards; and rebate on Global Entry ($100) or TSA PreCheck ($85) application/renewal fees.
  • IHG Traveler: Gold status and Fourth Night Free benefit; no free-night cert.
    • As of June 2021, downgrades to the Traveler card incur a $29 annual fee even though the current Traveler sign-up offer is for a no-fee card.

Southwest Airlines Cards

The difference here is a nominal $30/3000 points per year.

Personal cards
  • Plus Card- $69 annual fee, 3000 bonus points upon renewal
  • Premiere Card- $99 annual fee, 6000 bonus points upon renewal
The Business cards also have a Plus and Premier version.
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Chase Product Change/Card Conversion: Downgrade, Upgrade, Keep or Cancel? (2023-26)

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Old May 2, 2024 | 8:50 am
  #271  
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Originally Posted by kaiotes
What are PC options for the business premier card? I wasn't able to shift Cl from this card to another when I applied for new business accounts.
I believe it lives on an island by itself, I dont think you can product change it. The points are cash back only and PC would enable them to become transferable, so i am guessing they wont allow it
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Old May 2, 2024 | 8:57 am
  #272  
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Thanks so much for your reply! I'm leaning toward downgrading to the plain Sapphire card, but I believe it has a FTF. Tough choices!!
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Old May 2, 2024 | 9:50 am
  #273  
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Originally Posted by aa_fangirl
Thanks so much for your reply! I'm leaning toward downgrading to the plain Sapphire card, but I believe it has a FTF. Tough choices!!
i believe that card stops you from getting a Sapphire SUB, while the freedom do not
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Old May 2, 2024 | 10:17 am
  #274  
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Originally Posted by aa_fangirl
Thanks so much for your reply! I'm leaning toward downgrading to the plain Sapphire card, but I believe it has a FTF. Tough choices!!
Originally Posted by Schnit
i believe that card stops you from getting a Sapphire SUB, while the freedom do not
Correct.
I don't think the plain Sapphire offers any benefits, compared to some of the Freedom cards and it'll prevent you from reapplying for another Sapphire Preferred/Reserve bonus in 48 months.

https://thepointsguy.com/credit-card...sapphire-card/

I would definitely choose the Freedom Flex or Freedom Unlimited instead.
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Last edited by diesteldorf; May 2, 2024 at 10:27 am
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Old May 2, 2024 | 11:42 am
  #275  
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I have a few questions regarding upcoming UR strategy. I currently have CSR, Flex, Unlimited and Ink Business Cash. I transfer all my points earned to CSR account. I’m considering applying for the Ink Business Preferred and canceling the CSR down the road. Will I be able to transfer all my points to the Preferred account? I might apply for the Sapphire Preferred down the road but one step at a time.

I just don’t want to mess up all the points I’ve earned. TIA
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Old May 2, 2024 | 11:52 am
  #276  
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Originally Posted by buzglyd
I have a few questions regarding upcoming UR strategy. I currently have CSR, Flex, Unlimited and Ink Business Cash. I transfer all my points earned to CSR account. Im considering applying for the Ink Business Preferred and canceling the CSR down the road. Will I be able to transfer all my points to the Preferred account? I might apply for the Sapphire Preferred down the road but one step at a time.

I just dont want to mess up all the points Ive earned. TIA
When you cancel a card you have 30 days to use or transfer the points. They can be stored in any card, so I would recommend just to be safe park your points in your Flex card, before you cancel. Once you open CIP, transfer them there
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Old May 2, 2024 | 8:43 pm
  #277  
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Originally Posted by diesteldorf
Correct.
I don't think the plain Sapphire offers any benefits, compared to some of the Freedom cards and it'll prevent you from reapplying for another Sapphire Preferred/Reserve bonus in 48 months.

https://thepointsguy.com/credit-card...sapphire-card/

I would definitely choose the Freedom Flex or Freedom Unlimited instead.
Thanks!!
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Old May 5, 2024 | 12:35 pm
  #278  
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Just wanted to share a data point.

Currently have the Chase Sapphire Preferred and Chase Ink Preferred. Both offer UR transfer abilities so I decided to product chage my Sapphire Preferred when the $95.00 annual fee hit 2 days ago.

Googled "Chase Product Change Original Freedom" to see if I could still product change to an OG Freedom Visa with 5X rotating categories.

Came across a couple Reddit posts that said to tell the rep to product change to "Chase Freedom with Ultimate Rewards"

I called customer service, waited 3 to 4 minites, verified my account, and told the rep I wanted to product change to "Chase Freedom with Ultimate Rewards," hoping that I wouldn't get stuck with the Freedom Flex or Freedom Unlimited. He read some terms, mentioning that the card number would stay the same but my expiration date and security code would change.

After the call, I logged out of my Chjase mobile app and logged back in. The last 4 of my card were the same, but the thumbnale graphic had changed from the Sapphire Preferred to the OG Visa Freedom. I immediatly activated the rotating 5X April-June categories on Amazon, hotels, and restaurants.

I now have 2 OG Visa Freedoms and 1 Freedom Flex Mastercard.
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Old May 7, 2024 | 11:24 am
  #279  
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Hello
Have a chase reserve, freedom flex, united club , and hyatt. Just got to 4/24. Shoud I

1. downgrade the reserve to Og freedom and reapply for reserve given sign up bonus or

2. add marriott boundless . In one year upgrade to ritz and also PC reserve to preferred ? ( currently have about 85k chase credit allowance across cards so dont know how much more they will extend )
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Old May 7, 2024 | 11:31 am
  #280  
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Yesterday I downgraded my reserve to Freedom Flex as I'm eligible for a new SUB (last received early 2020). Did I make a mistake by not specifically asking for the OG Freedom like everyone else here does? What is the downside of the Flex?

Another question which I know this has been asked here and/or elsewhere but unfortunately I forgot the answer: what is the consensus on how long I need to wait after downgrading to apply again for CSR or CSP? A week or does it have to be more?
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Old May 7, 2024 | 12:18 pm
  #281  
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Originally Posted by friedablass
Yesterday I downgraded my reserve to Freedom Flex as I'm eligible for a new SUB (last received early 2020). Did I make a mistake by not specifically asking for the OG Freedom like everyone else here does? What is the downside of the Flex?

Another question which I know this has been asked here and/or elsewhere but unfortunately I forgot the answer: what is the consensus on how long I need to wait after downgrading to apply again for CSR or CSP? A week or does it have to be more?
I don't really think it makes any difference. You didn't make a mistake. I prefer to keep the same credit card number when possible and that's why I was happy to convert my CSP to an OG Visa Freedom. There is also the small bit of satisfaction that I was able to get something that isn't technically available anymore, and, I already have a FREEDOM FLEX. Aside from NOT being able to keep the same card number, because you are switching from a Visa to a Mastercard, the Flex is actually a better card because it has 3X on drug stores and restaurants that the OG Freedom doesn't have.

The OG Freedom (Visa) also works for gas purchases at Costco.
If you ever take Lyft, using your Freedom Flex as the default card can be beneficial because you'll earn 5X through Chase and also stack with the World Mastercard $5 monthly Lyft promo https://www.lyft.com/mastercard

Regarding your second question, I thought Mia said 2-3 days at some point, so waiting a week is plenty. Good Luck.
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Last edited by diesteldorf; May 7, 2024 at 12:24 pm
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Old May 7, 2024 | 12:46 pm
  #282  
 
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Out of curiosity, what does OG stand for?

Originally Posted by friedablass
[...] Did I make a mistake by not specifically asking for the OG Freedom like everyone else here does? [...]
Originally Posted by diesteldorf
I[...] the Flex is actually a better card because it has 3X on drug stores and restaurants that the OG Freedom doesn't have.
[...]
This quarter, when restaurants are a 5x quarterly bonus category, the Freedom Flex earns 7x (1x because everything gets 1x, 4x for the quarterly bonus, and 2x because Flex earns 3x on restaurants).
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Old May 7, 2024 | 12:56 pm
  #283  
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Originally Posted by serpens
Out of curiosity, what does OG stand for?
OG=ORIGINAL (at least that's what I intended.)

Originally Posted by serpens
This quarter, when restaurants are a 5x quarterly bonus category, the Freedom Flex earns 7x (1x because everything gets 1x, 4x for the quarterly bonus, and 2x because Flex earns 3x on restaurants).
Thanks for pointing this out. I'm so used to using my Amex Gold or 1 of 2 Citi Custom Cash (designated for restaurants).
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Old May 7, 2024 | 1:07 pm
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Originally Posted by diesteldorf
OG=ORIGINAL (at least that's what I intended.)
From the context, I assumed it was the original. Thanks.
Originally Posted by diesteldorf
Thanks for pointing this out. I'm so used to using my Amex Gold or 1 of 2 Citi Custom Cash (designated for restaurants).
You're welcome. It does require a bit of retraining the brain and muscle memory to use FF for just this quarter.
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Old May 7, 2024 | 6:00 pm
  #285  
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Originally Posted by serpens (Post # 282)
Out of curiosity, what does OG stand for?
Originally Posted by diesteldorf (Post # 283)
OG=ORIGINAL (at least that's what I intended.)
Originally Posted by serpens (Post # 284)
From the context, I assumed it was the original. Thanks.
Originally Posted by friedablass (Post # 285)
Yes, that's what it means when I used it as well.
I thought OG stood for Original Gangster.

https://en.wikipedia.org/wiki/Original_gangster

That is why I try to place my abbreviations in parentheses the first time I use them in a thread, or within several dozen posts. For instance: "I have never held the original (OG) Freedom Visa card."

While it does take a bit more time for the poster, it saves hundreds of hours for readers cumulatively, in research, confusion, misunderstanding, or unanswered curiosity. 💚
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