Aug 16, 2022, 2:28 pm
Last edit by: YYCCL3
Please see this thread for questions on access to the Signature Suites. Moderator note: questions about access posted in this thread will be deleted.
Directory of Lounge Threads
AC has three types of lounges. Each has its own thread. This thread is for Signature Suites. If you have questions about another type of lounge, please visit the relevant thread.
AC Signature Suite website
Retired threads with Signature Suite information:
If you have questions about the chauffeur service, there is a specific thread for that.
canadiancow's photos: https://photos.app.goo.gl/0nui9iIVxRH5nczi1
Video of Signature Suite along with menus and food shots. https://youtu.be/QDdKM735n3k
Signature Suite Hours:
YVR: ~opens 2.5 hours before the first eligible flight of the day.
Directory of Lounge Threads
AC has three types of lounges. Each has its own thread. This thread is for Signature Suites. If you have questions about another type of lounge, please visit the relevant thread.
- Maple Leaf Lounges (“MLLs”): essentially, regular lounges
- Café: café-style lounge with limited access and grab-and-go food
- Signature Suites: essentially, only for long-haul international business class passengers
AC Signature Suite website
Retired threads with Signature Suite information:
If you have questions about the chauffeur service, there is a specific thread for that.
canadiancow's photos: https://photos.app.goo.gl/0nui9iIVxRH5nczi1
Video of Signature Suite along with menus and food shots. https://youtu.be/QDdKM735n3k
Signature Suite Hours:
YVR: ~opens 2.5 hours before the first eligible flight of the day.
AC Signature Suites - information & experiences (2022 onwards)
Oct 20, 2022 | 5:40 pm
#151
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,939
Finally had a chance to try out the YYZ Signature Suite, my first visit to a Signature Suite. Weekday early evening, and the buffet area and dining room were busy but not crowded. I sat in the dining room.
I’m impressed. More of a restaurant than a lounge, but wow.
AC has shown they know how to deliver good food and service - they just need to be able to replicate it in air and deliver a consistently good product/service onboard.
I’m impressed. More of a restaurant than a lounge, but wow.
AC has shown they know how to deliver good food and service - they just need to be able to replicate it in air and deliver a consistently good product/service onboard.
Oct 22, 2022 | 12:10 pm
#152
Join Date: Feb 2001
Location: SEA once more (previously CDG and NRT)
Programs: Former DL DM and UA 1k, now a J class free agent (UA Plat, DL Plat, AS MVP Gold, Marriott Titanum)
Posts: 2,458
Any recommended cocktails to try in SS? Going to be in there in about a week and a half.
The dessert menu that YYCCL3 shared has me excited!
The dessert menu that YYCCL3 shared has me excited!
Oct 25, 2022 | 12:14 pm
#153
Join Date: Dec 2007
Location: YYJ
Programs: AC SE*MM, Bonvoy LT Plat, HH Gold, National EE, Sixt Plat, Hz 5*
Posts: 2,689
In the YVR signature suite now. Long lineup to enter the suite and the intl MLL since they both open at 11. Took me about 10-15 minutes to get seated in the suite.
They are using the single elevator to access the suite and only allow one group of PAX in the elevator at a time. So that generally means one PAX at a time in the elevator. The concierge controlling elevator access said it allows them time to seat each PAX.
Disappointed that they don't have any champagne. Was just offered two choices of Prosecco which I declined.
EDIT after leaving:
The meal was quite good. I had two mains, two appetizers, and dessert. Salmon main was slightly overcooked but still very tasty. The lounge was completely empty when I left at about 12:45PM.
They are using the single elevator to access the suite and only allow one group of PAX in the elevator at a time. So that generally means one PAX at a time in the elevator. The concierge controlling elevator access said it allows them time to seat each PAX.
Disappointed that they don't have any champagne. Was just offered two choices of Prosecco which I declined.
EDIT after leaving:
The meal was quite good. I had two mains, two appetizers, and dessert. Salmon main was slightly overcooked but still very tasty. The lounge was completely empty when I left at about 12:45PM.
Last edited by Nitehawk; Oct 25, 2022 at 4:42 pm Reason: Add details, and fix typo's.
Nov 25, 2022 | 7:33 pm
#155
Join Date: Mar 2009
Posts: 48
does it open at 11 only on tuesdays? What about earlier international flights? They just don’t get access? Seems late for a lounge to open at 11am considering domestic lounge opens at 430am
Nov 25, 2022 | 9:42 pm
#156
Join Date: Nov 2019
Location: Toronto, ON
Programs: AC SE100K, Star Alliance - Gold, Bonvoy-Titanium, Hilton-Gold, Avis-President's Club
Posts: 158
Just wondering, how often do they change the alacarte menu? I come to YYZ each month in the last 2 months and tomorrow, it's the same menu.
Dec 20, 2022 | 11:07 am
#157
Join Date: Apr 2009
Location: YVR
Programs: Air Canada-Aeroplan, NEXUS, E75K, Bonvoy Gold
Posts: 401
I assume the YVR sig suite will be open X-mas day
?
Dec 21, 2022 | 2:35 pm
#158
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SK Gold, Bonvoy Plat LTG, Hyatt Glob, HH Diamond
Posts: 47,285
Wow I smell a class action coming from all these reports.
At the very least I'd write in and demand significant cash compensation.
And if people getting denied can post their fare basis codes, that might be useful in identifying a pattern (though it won't help if it's a capacity issue).
At the very least I'd write in and demand significant cash compensation.
And if people getting denied can post their fare basis codes, that might be useful in identifying a pattern (though it won't help if it's a capacity issue).
Dec 22, 2022 | 5:00 pm
#159
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,731
Quite dead in the YVR SS today (~15:00). Then again, INT check-in was dead too.
Nice view of the aircraft and St. Martin's Lane Pinot, which is always a winner.
Nice view of the aircraft and St. Martin's Lane Pinot, which is always a winner.
Dec 23, 2022 | 7:45 pm
#160
Join Date: Oct 2011
Location: YYZ/YHM
Programs: Marriott Lifetime Platinum, Air Canada 50K, United Silver, Accor Platinum, Others on Rotation
Posts: 405
Quick question which may be time sensitive given I am in the lounge. We are receiving excellent service at the restaurant. Is there a tipping suggestion?
Dec 23, 2022 | 7:50 pm
#161
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,631
Dec 23, 2022 | 8:01 pm
#162
Join Date: Dec 2011
Location: YYZ
Programs: AC SE / 2MM / HH Diamond
Posts: 3,457
I'm not keen to add tipping to the SS or MLL.
But it would be great if they had "staff recognition" cards available. Or maybe something in the app. Heck, that could work for all staff .... SS, MLL, GA, FA, concierge, more.
No costs to the passenger, and no pre-defined costs for AC either .... but something like that could be a great way to recognize and encourage the good staff.
But it would be great if they had "staff recognition" cards available. Or maybe something in the app. Heck, that could work for all staff .... SS, MLL, GA, FA, concierge, more.
No costs to the passenger, and no pre-defined costs for AC either .... but something like that could be a great way to recognize and encourage the good staff.
Dec 23, 2022 | 8:05 pm
#163
Join Date: Apr 2012
Location: YVR, KUL
Programs: AC, MH, BA, AF-KL
Posts: 3,171
YVR SS from a few days ago. Apologies if the images are too large, though I did try to resize them.
Menu
Winelist
Cocktail menu
Xiaolongbao and salad
Hawksworth burger and Moet
Dessert
Burger was average at best, service felt a tad understaffed but still extremely friendly. All in all, a good experience.
Menu
Winelist
Cocktail menu
Xiaolongbao and salad
Hawksworth burger and Moet
Dessert
Burger was average at best, service felt a tad understaffed but still extremely friendly. All in all, a good experience.
Dec 23, 2022 | 8:08 pm
#164
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, Marriott Plat, Hilton Gold, Accor Gold
Posts: 18,942
I'm not keen to add tipping to the SS or MLL.
But it would be great if they had "staff recognition" cards available. Or maybe something in the app. Heck, that could work for all staff .... SS, MLL, GA, FA, concierge, more.
No costs to the passenger, and no pre-defined costs for AC either .... but something like that could be a great way to recognize and encourage the good staff.
But it would be great if they had "staff recognition" cards available. Or maybe something in the app. Heck, that could work for all staff .... SS, MLL, GA, FA, concierge, more.
No costs to the passenger, and no pre-defined costs for AC either .... but something like that could be a great way to recognize and encourage the good staff.
Dec 23, 2022 | 11:39 pm
#165
Join Date: Oct 2011
Location: YYZ/YHM
Programs: Marriott Lifetime Platinum, Air Canada 50K, United Silver, Accor Platinum, Others on Rotation
Posts: 405
A "Like" wasn't enough to express my agreement with this post. There's way too much tipping in the world already. I'm happy to help AC recognize high-quality staff, but I don't want an airport lounge I didn't directly pay to get into to be yet another place where I'm supposed to make up for an employer's failure to pay their staff an adequate wage.
The staff at SS YYZ are not Air Canada employees except the dragons at the entrance who are also responsible for kicking you out at close.
There was shock at the idea that tips were to be turned down.
For what it's worth our group tipped $20 CAD. Our experience was of service above even a nice restaurant.
I do not think I have tipped in a MLL before. I do routinely tip at United Club and other lounges abroad.
I am presently sitting by the E gates waiting for my flight now after 01:40 and am not happy to have been kicked out at 23:30. However, the staff at the lounge were exemplary and very much due a gratuity.
Last edited by CanadianConnection33; May 15, 2023 at 11:39 pm Reason: Typo