Feb 12, 2019, 1:21 am
Last edit by: WineCountryUA
This is the archive thread, the active thread is Lufthansa GPUs Go Electronic (How to use, will it clear?, issues w/flight credit,...)
For general information on upgrading ANA or Lufthansa flights with a GPU, see Upgrading Flights Operated by ANA or Lufthansa. You actually request the upgrade through the online form, here: Request a GPU for a Select Partner Airline.
Per United web support, you only need to fill in the required* info.
**The LH flight you are upgrading must be an LH flight, not a UA codeshare flight. If you have a UA codeshare flight, you can call websupport and they will (put you on hold and] change your itinerary to one with an LH flight#.
Note that UA websupport might give you a new ticket # when you do the above, but if the original ticket # was 016 UA stock, it will remain so, and thus you will still be earning RDMs at the UA rate (11x for a 1K), not the *A rate. In case of a $6000 biz fare for LAX-FRA that you are trying to upgrade to F for example, as a 1K you would earn 66,000 UA RDM if booked as a UA flight. And even though after booking you get them to change the UA flight # from a UA codeshare flight to an LH flight, the 016 ticket stock sticks, and you earn 66,000 RDMs.
(FYI, had the ticket stock been an LH stock, the RDM's earned would be 5790 miles x 150% = 8685 RDMs. Big difference)
Note that sometimes the online upgrading does not work, and you may get an error message to call an 877 number, which is now defunct but still resides on .bomb...Ignore it and just call web support. They might put you on hold while they call LH but they will get the job done.
Eligible Economy Fares to Apply a GPU
Upgradeable to business fares include U/H/Q the lowest eligible economy fares. G&E the two top premium economy fares and Y/B/M the most expensive economy fares. (http://www.flyertalk.com/forum/24219165-post205.html)
LH booking class P, Z upgreadable for miles and eVouchers
Appears this also applies to use of UA GPUs IF booked as native flight number on LH or UA ticket stock.
Presently UA is not converting codeshare to native flight numbers, as required for this process, if P or Z fare From April to September 2018 it was possible to confirm and waitlist P ,Z-class LH flights with a GPU. Confirming and waitlisting is no now longer possible, but previously waitlisted segments will continue to clear as/if available.
Checking for Upgrade Availability
Upgrades to E, C and F come from the N, I and O fare bucket, but its a subset, which theoretically is not the same as the award subset. If awards are available it is a strong indication the upgrade is available too. (http://www.flyertalk.com/forum/24861289-post342.html)
In case of upgrade clearing but eticket refresh problems:
Checking for availability prior to calling
Use ANA or even united.com to see availability.
To check if C/F upgrades may open up, ask in this thread: Determining LH Y/C/F loads? [the help me guesstimate loads thread]
Regarding ticket stock, Oliver reports:
Each LH flight segment requires a separate GPU
A single GPU can be used to only upgrade a single LH flight segment, And that GPU cannot be extended to include another LH flight segment or another UA flight segment.
Problems getting mileage credit for upgraded LH segments
Numerous reports of denial of mileage credits (RDMs, PQMs, PQSs, PQDs) for upgraded tickets. This issue is probably due to LH uses the same fare bucket for mileage awards and upgrades. It seems patience, persistence, and documentation of the originally paid fare are needed to get credit.
You probably won't get credit by simply submitting the online form or asking a CSR to do so for you. A CSR needs to submit a System Issue Form, together with the mileage request, explaining that you flew in I class, but you paid for a mileage-earning booking class.
T-10
While the original system did not allow the upgrade waitlist to carry on past t-10 hours, the have been multiple reports that this is no longer the case. If not cleared in advance - the upgrade wait-list will last all the way until the door closing. UA has not updated the text on the LH GPU upgrades to reflect this change.
Archive Thread: Lufthansa GPUs Go Electronic {Archive}
Related Thread
How to upgrade with UA miles on Star Alliance carriers
For general information on upgrading ANA or Lufthansa flights with a GPU, see Upgrading Flights Operated by ANA or Lufthansa. You actually request the upgrade through the online form, here: Request a GPU for a Select Partner Airline.
Per United web support, you only need to fill in the required* info.
**The LH flight you are upgrading must be an LH flight, not a UA codeshare flight. If you have a UA codeshare flight, you can call websupport and they will (put you on hold and] change your itinerary to one with an LH flight#.
Note that UA websupport might give you a new ticket # when you do the above, but if the original ticket # was 016 UA stock, it will remain so, and thus you will still be earning RDMs at the UA rate (11x for a 1K), not the *A rate. In case of a $6000 biz fare for LAX-FRA that you are trying to upgrade to F for example, as a 1K you would earn 66,000 UA RDM if booked as a UA flight. And even though after booking you get them to change the UA flight # from a UA codeshare flight to an LH flight, the 016 ticket stock sticks, and you earn 66,000 RDMs.
(FYI, had the ticket stock been an LH stock, the RDM's earned would be 5790 miles x 150% = 8685 RDMs. Big difference)
Note that sometimes the online upgrading does not work, and you may get an error message to call an 877 number, which is now defunct but still resides on .bomb...Ignore it and just call web support. They might put you on hold while they call LH but they will get the job done.
Eligible Economy Fares to Apply a GPU
Upgradeable to business fares include U/H/Q the lowest eligible economy fares. G&E the two top premium economy fares and Y/B/M the most expensive economy fares. (http://www.flyertalk.com/forum/24219165-post205.html)
While UA has not changed their T&Cs, LH appears to have expanded the potential fare classes
For C->F upgrade, J, D, C fares are eligible, Z and P fares are not. ... Just check the tables here: https://www.miles-and-more.com/onlin...l=en&cid=18002
Appears this also applies to use of UA GPUs IF booked as native flight number on LH or UA ticket stock.
Presently UA is not converting codeshare to native flight numbers, as required for this process, if P or Z fare
Checking for Upgrade Availability
Upgrades to E, C and F come from the N, I and O fare bucket, but its a subset, which theoretically is not the same as the award subset. If awards are available it is a strong indication the upgrade is available too. (http://www.flyertalk.com/forum/24861289-post342.html)
In case of upgrade clearing but eticket refresh problems:
Originally Posted by oliver2002
Both longhaul LH segments cleared into I after being on waitlist . The first didnt get stickered, so the DCS ( amadeus altea ) rejected online and agent checkin . The eticket helpdesk had to manually update the first coupon for the DCS to accept the coupon. My seat in C was safe, since the PNR was updated correctly, just the ticket was not updated completely to the satisfaction of the DCS. Everyone looking at the booking agreed the upgrade was legit, so you will not be denied boarding or downgraded, just budget enough time
Originally Posted by oliver2002
The LH GA must have called the eticket helpdesk and pointed out the * SSR remark in your reservation that shows an upgrade was applied and the e-ticket just needed a fix/sticker. See my experience above.
To check if C/F upgrades may open up, ask in this thread: Determining LH Y/C/F loads? [the help me guesstimate loads thread]
Regarding ticket stock, Oliver reports:
Each LH flight segment requires a separate GPU
A single GPU can be used to only upgrade a single LH flight segment, And that GPU cannot be extended to include another LH flight segment or another UA flight segment.
Problems getting mileage credit for upgraded LH segments
Numerous reports of denial of mileage credits (RDMs, PQMs, PQSs, PQDs) for upgraded tickets. This issue is probably due to LH uses the same fare bucket for mileage awards and upgrades. It seems patience, persistence, and documentation of the originally paid fare are needed to get credit.
You probably won't get credit by simply submitting the online form or asking a CSR to do so for you. A CSR needs to submit a System Issue Form, together with the mileage request, explaining that you flew in I class, but you paid for a mileage-earning booking class.
T-10
While the original system did not allow the upgrade waitlist to carry on past t-10 hours, the have been multiple reports that this is no longer the case. If not cleared in advance - the upgrade wait-list will last all the way until the door closing. UA has not updated the text on the LH GPU upgrades to reflect this change.
Archive Thread: Lufthansa GPUs Go Electronic {Archive}
Related Thread
How to upgrade with UA miles on Star Alliance carriers
Lufthansa GPUs Go Electronic {Archive}
Jan 26, 2017 | 9:20 am
#871
Join Date: Sep 2005
Location: BOM-WAW-EWR
Programs: UA*G (1K again), Sixt Plat, AC*G, LH FTL, AI*G *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,749
That is the way to get your seat allocations when this happens - as others have specified.
Jan 26, 2017 | 11:15 am
#872
Join Date: Oct 2013
Programs: UA 1K, Marriott Gold, Hyatt Plat, GE/TSAPre
Posts: 251
At this point I'm interested, and I think we all would be, on whether the GPU application process messes something up in the LH backend that blocks normal functions on the LH reservation management pages. This is an opaque process and trying to figure out more about it and how it affects reservations is valuable, at least to me.
Feb 2, 2017 | 8:21 am
#873
Join Date: Oct 2009
Programs: UA MM PL /AA/DL/LY PL
Posts: 104
Upgraded on LH and suddenly I can't get credit for the flights!
Anyone have this experience or know how to solve it:
I bought a ticket from FRA to BOS in Q class and from EWR to MUC in M class.
Thankfully, I was able to use GPUs on both of them and enjoyed the flights.
Unfortunately, MP is now not crediting the flights because LH says that I class (the upgraded Business class) is ineligible for credit.
UA keeps resubmitting it,but I am getting no where. Simply put, I bought Q and M class seats, and because they were upgraded, I'm not getting credit. What's more, this was just before Jan 1, and those miles put me into Platinum which I now don't yet have.
Anyone have anything to say about this? Thanks!
I bought a ticket from FRA to BOS in Q class and from EWR to MUC in M class.
Thankfully, I was able to use GPUs on both of them and enjoyed the flights.
Unfortunately, MP is now not crediting the flights because LH says that I class (the upgraded Business class) is ineligible for credit.
UA keeps resubmitting it,but I am getting no where. Simply put, I bought Q and M class seats, and because they were upgraded, I'm not getting credit. What's more, this was just before Jan 1, and those miles put me into Platinum which I now don't yet have.
Anyone have anything to say about this? Thanks!
Feb 2, 2017 | 8:23 am
#874
Original Member
Join Date: May 1998
Location: CT/NY
Programs: UA Plat/1.5MM, AA PltPro, B6 M4 25for25, Marriott LT Titanium, Hyatt Globalist, IHG Plat Amb
Posts: 7,267
Have you tried to call MP Service Center?
Feb 2, 2017 | 8:25 am
#875
Join Date: Feb 2011
Location: LAX
Programs: UA:1k; MR: PLT; Hilton: Gold
Posts: 1,324
Anyone have this experience or know how to solve it:
I bought a ticket from FRA to BOS in Q class and from EWR to MUC in M class.
Thankfully, I was able to use GPUs on both of them and enjoyed the flights.
Unfortunately, MP is now not crediting the flights because LH says that I class (the upgraded Business class) is ineligible for credit.
UA keeps resubmitting it,but I am getting no where. Simply put, I bought Q and M class seats, and because they were upgraded, I'm not getting credit. What's more, this was just before Jan 1, and those miles put me into Platinum which I now don't yet have.
Anyone have anything to say about this? Thanks!
I bought a ticket from FRA to BOS in Q class and from EWR to MUC in M class.
Thankfully, I was able to use GPUs on both of them and enjoyed the flights.
Unfortunately, MP is now not crediting the flights because LH says that I class (the upgraded Business class) is ineligible for credit.
UA keeps resubmitting it,but I am getting no where. Simply put, I bought Q and M class seats, and because they were upgraded, I'm not getting credit. What's more, this was just before Jan 1, and those miles put me into Platinum which I now don't yet have.
Anyone have anything to say about this? Thanks!
Feb 2, 2017 | 10:45 am
#876
Join Date: Apr 2001
Location: New York, NY
Posts: 468
Yes, the magic words you need to know are System Issue Form.
Ask the agent to submit a System Issue Form (SIF) together with the mileage request, explaining that you flew in I class, but you paid for a mileage-earning booking class. Note that it takes 6-8 weeks to process an upgraded LH segment after the SIF is submitted.
Ask the agent to submit a System Issue Form (SIF) together with the mileage request, explaining that you flew in I class, but you paid for a mileage-earning booking class. Note that it takes 6-8 weeks to process an upgraded LH segment after the SIF is submitted.
Feb 6, 2017 | 11:57 am
#877
Join Date: Dec 2009
Location: Westchester with HPN (LGA, JFK, EWR possible but...)
Programs: AA EXP, UA PP, HHonor Diamond, etc.
Posts: 124
I have the same issue... PE to business on LH was successful, but no crediting, and I submitted late December a credit request. It failed so I replied back with my original receipt, and UA Customer Care(?) acknowledged I shall get RDM and will be posted within 2 weeks...
Then nothing happens... I waited 2 weeks and a few days, then I email again a few days ago... nothing happens...
So I shall ask agent to submit SIF as eyal suggested... I will report if it works.
Thanks,
Then nothing happens... I waited 2 weeks and a few days, then I email again a few days ago... nothing happens...
So I shall ask agent to submit SIF as eyal suggested... I will report if it works.
Thanks,
Feb 9, 2017 | 7:14 pm
#878
Join Date: Apr 2005
Location: SF Bay Area
Programs: UA GS/2MM, SPG Plat, Marriott Plat, Hyatt Diamond
Posts: 225
Incidentally, not long after posting I discovered that the LH flights were only 2-cabin (744s - goodbye to that awesome UD F product), so gave up on this.
Feb 10, 2017 | 8:25 am
#879
Join Date: Nov 2013
Location: CO
Programs: UA OG-1K, Marriott Plat, Hertz PC
Posts: 1,475
Getting push back from my TA on an all LH metal TATL DEN-Muc-VCE, NUE-MUC-DEN trip because it is all LH metal, he put it on an LH ticket. I told him that I need it on an 016 ticket to get PQMs and PQDs.
Am I correct on that?
If I don't have a UA metal, how can I get an all LH metal ticket on 016 Stock? UA codeshares for the shorter flights?
I see open bis saver fares for my over water flights, so I want to get this booked and tryto get them to clear.
Am I correct on that?
If I don't have a UA metal, how can I get an all LH metal ticket on 016 Stock? UA codeshares for the shorter flights?
I see open bis saver fares for my over water flights, so I want to get this booked and tryto get them to clear.
Feb 10, 2017 | 8:30 am
#880
Join Date: Sep 2005
Location: BOM-WAW-EWR
Programs: UA*G (1K again), Sixt Plat, AC*G, LH FTL, AI*G *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,749
Getting push back from my TA on an all LH metal TATL DEN-Muc-VCE, NUE-MUC-DEN trip because it is all LH metal, he put it on an LH ticket. I told him that I need it on an 016 ticket to get PQMs and PQDs.
Am I correct on that?
If I don't have a UA metal, how can I get an all LH metal ticket on 016 Stock? UA codeshares for the shorter flights?
I see open bis saver fares for my over water flights, so I want to get this booked and tryto get them to clear.
Am I correct on that?
If I don't have a UA metal, how can I get an all LH metal ticket on 016 Stock? UA codeshares for the shorter flights?
I see open bis saver fares for my over water flights, so I want to get this booked and tryto get them to clear.
If so, then maybe the TA is trying to save you money.
Else, the TA might have a (contract/agreement?) with LH in some fashion.
Also note that United never wanted to issue tickets for LH sectors with LH flight numbers - especially for routes that did not involve United flights at all, such as India-Germany...
Not sure on the present position.
Feb 10, 2017 | 9:02 am
#881
Join Date: Nov 2013
Location: CO
Programs: UA OG-1K, Marriott Plat, Hertz PC
Posts: 1,475
It's a $2k ticket, and I'm mainly worried about the PQMs, that is where I struggle to hit 1K. Off the top of my head With taxes and fees out, the mile earned between straight miles and dollar won't be a huge difference. I've been looking around and I thought LH metal on LH tickets didn't get PQMs, or am I confusing a bulk-ticket issue?
I also like 016 tickets because I can manage it from inside UA, but that is a lesser issue.
ETA: I guess I can just call in and have an GPU added to a LH flight # on an LH ticket?
I also like 016 tickets because I can manage it from inside UA, but that is a lesser issue.
ETA: I guess I can just call in and have an GPU added to a LH flight # on an LH ticket?
Feb 10, 2017 | 9:41 am
#882
Join Date: Dec 2009
Location: Westchester with HPN (LGA, JFK, EWR possible but...)
Programs: AA EXP, UA PP, HHonor Diamond, etc.
Posts: 124
Just an update... takes another 4-6 weeks... I flew the flight early December
Dear Mr. XXXX,
I apologize for the delay in your miles crediting to your account.
I have requested the flight again through our system with the ticket number which was missing. I will monitor the account and once the flight is rejected for invalid fare class, I will escalate the request to Lufthansa for authorization in the correct class " G ". Please allow 4-6 weeks for processing.
Thank you for patience during this processing time.
Regards,
XXXX
MileagePlus Partner Services
Dear Mr. XXXX,
I apologize for the delay in your miles crediting to your account.
I have requested the flight again through our system with the ticket number which was missing. I will monitor the account and once the flight is rejected for invalid fare class, I will escalate the request to Lufthansa for authorization in the correct class " G ". Please allow 4-6 weeks for processing.
Thank you for patience during this processing time.
Regards,
XXXX
MileagePlus Partner Services
I have the same issue... PE to business on LH was successful, but no crediting, and I submitted late December a credit request. It failed so I replied back with my original receipt, and UA Customer Care(?) acknowledged I shall get RDM and will be posted within 2 weeks...
Then nothing happens... I waited 2 weeks and a few days, then I email again a few days ago... nothing happens...
So I shall ask agent to submit SIF as eyal suggested... I will report if it works.
Thanks,
Then nothing happens... I waited 2 weeks and a few days, then I email again a few days ago... nothing happens...
So I shall ask agent to submit SIF as eyal suggested... I will report if it works.
Thanks,
Feb 10, 2017 | 9:41 am
#883
Join Date: Sep 2005
Location: BOM-WAW-EWR
Programs: UA*G (1K again), Sixt Plat, AC*G, LH FTL, AI*G *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,749
It's a $2k ticket, and I'm mainly worried about the PQMs, that is where I struggle to hit 1K. Off the top of my head With taxes and fees out, the mile earned between straight miles and dollar won't be a huge difference. I've been looking around and I thought LH metal on LH tickets didn't get PQMs, or am I confusing a bulk-ticket issue?
I also like 016 tickets because I can manage it from inside UA, but that is a lesser issue.
ETA: I guess I can just call in and have an GPU added to a LH flight # on an LH ticket?
I also like 016 tickets because I can manage it from inside UA, but that is a lesser issue.
ETA: I guess I can just call in and have an GPU added to a LH flight # on an LH ticket?
However, you will not get PQDs on an LH-plated ticket.
Yes, dealing with LH (especially the North American (Canada) call center) can be a bit stifling with their a-r behavior...
Last edited by SuperFlyBoy; Feb 10, 2017 at 10:16 am
Feb 10, 2017 | 11:24 am
#884
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 52,509
You can plate pure LH routings on 016 stock, problem is airlines go after TAs for doing that.
You don't call LH to apply the GPU, first try the online tool provided by ua.com, if that doesn't work you call the 1K line.
You don't call LH to apply the GPU, first try the online tool provided by ua.com, if that doesn't work you call the 1K line.
Feb 10, 2017 | 11:58 am
#885
Flyertalk Evangelist, Moderator: United Airlines MileagePlus
Join Date: Nov 2014
Location: MSP
Programs: DL DM, UA Nostalgist, Global Entry; +others wherever miles/points are found
Posts: 16,097
Getting push back from my TA on an all LH metal TATL DEN-Muc-VCE, NUE-MUC-DEN trip because it is all LH metal, he put it on an LH ticket. I told him that I need it on an 016 ticket to get PQMs and PQDs.
Am I correct on that?
If I don't have a UA metal, how can I get an all LH metal ticket on 016 Stock? UA codeshares for the shorter flights?
Am I correct on that?
If I don't have a UA metal, how can I get an all LH metal ticket on 016 Stock? UA codeshares for the shorter flights?
Yes, you can GPU an LH-plated ticket.