Last edit by: JDiver
Earning Elite Qualifying Miles / EQM (and AA status) earning in 2016
on American Airlines and its partner airlines
on American Airlines and its partner airlines
Note: Earning EQM / Elite Qualifying Miles and their purpose changed 1/1/2016
Please continue discussion in our 2017 version of the thread:
Earning AA Elite Qualifying Miles / EQM on AA, partner airlines 2017
Thanks!
/Moderator
New Elite Qualifying Miles earning
link to AAdvantage program changes for 2016 on aa.com
"Youll continue to earn EQMs based on the airline and booking class purchased. Plus, Full-fare Economy, Business Class or First Class tickets on American-marketed flights will earn EQMs at a higher rate (up to 2.0 or 3.0 EQMs per flown mile) getting you to elite status faster." - aa.com
Caveat: other than on American Airlines, discount or deep discount economy fares may be credited with fractional or even no EQM / Elite Qualifying Miles. Read carefully.
Please see this page (link) on aa.com for earning AAdvantage miles flying oneworld and additional airline partners, then read the chart for that airline partner. Be sure to note some fares operated by oneworld and additional partners may earn full, partial or no AA miles (E.g. Cathay Pacific only earns AA miles on H, B and full Y fares in coach; BA and IB fares may earn as few as 0.5 EQ Miles per mile flown as of 1 Feb 2016.)
Link to AAdvantage program update page on aa.com
link to AAdvantage program changes for 2016 on aa.com
"Youll continue to earn EQMs based on the airline and booking class purchased. Plus, Full-fare Economy, Business Class or First Class tickets on American-marketed flights will earn EQMs at a higher rate (up to 2.0 or 3.0 EQMs per flown mile) getting you to elite status faster." - aa.com
Caveat: other than on American Airlines, discount or deep discount economy fares may be credited with fractional or even no EQM / Elite Qualifying Miles. Read carefully.
Please see this page (link) on aa.com for earning AAdvantage miles flying oneworld and additional airline partners, then read the chart for that airline partner. Be sure to note some fares operated by oneworld and additional partners may earn full, partial or no AA miles (E.g. Cathay Pacific only earns AA miles on H, B and full Y fares in coach; BA and IB fares may earn as few as 0.5 EQ Miles per mile flown as of 1 Feb 2016.)
Link to AAdvantage program update page on aa.com
Read The AAdvantage Terms and Conditions here
Glossary:
- Award mile ("RDM" often "Redeemable Mile" on Flyertalk): a unit that can be spent on an award, such as a bonus, purchased, or other AAdvantage mile.
- Base mile: A unit based on a flown mile (can be a percentage of flown miles on AA partners) used to calculate redeemable (award usable) miles (changes late 2016 to revenue based system)
- Bonus Mile: Award Mile earned through various activities including flying, credit card use, hotel stays, auto rentals, shopping etc. with various American Airlines partners. See Earning AA Award / Redeemable Miles / RDM on AA, partners later 2016.
- Elite Qualifying Mile (EQM): A unit used to earn status, based on flown miles X purchased class of service for the marketing airline. On AA coded flights you earn from 0.5 EQM on Basic Economy to 3.0 full undiscounted J and F.
- Elite Qualifying Segment (EQS): A unit used to earn status equivalent to a sector flown by a qualifying flight (but note when the same flight number is flown over two or more sectors the entirety will generally count as one segment. "Youll still earn 1 EQS (Elite Qualifying segment) for each eligible segment you fly." - aa.com (NOTE: New Basic Economy fares only earn 0.5 EQS.)
- Flown mile: actual miles flown (as published by AA - Great Circle Mapper, etc. are close
- Marketing airline is the airline "plating" or issuing the boarding pass, e.g. QF operated by FJ. The marketing airline's chart on aa.com (not the airline's) determines your miles earning on airline partners.
- Operating airline is the airline operating the flight. except for AA and QF (and a very few others) to earn miles on a oneworld marketed flight, the operating airline must generally be a oneworld airline.
- Qualifying flight: an AA or partner flight on which one can earn EQM, EQS in this instance
AAdvantage Status Four Annual American Airlines Segment Requirement
*Must fly at least four segments on American Airlines during the qualifying year to receive elite status. no longer a requirement as of 1/1/2027.
- AA marketed flights / AA codeshares operated by other carriers count. It has been reported codeshares operated by American Airlines also count.
On American Airlines marketed flights: (AA flights operated by AA and AA codeshares)
Exceptions: There are certain airline ticket types that are not eligible for mileage accrual regardless of the booking class. These include, without limitation, the following:
- 3 EQMs/mile Full-fare First or Business
- 2 EQMs/mile - Discount First or Business
- 1.5 EQMs/mile Full-fare Main Cabin, or W Premium Economy on AA codeshares
- 1 EQMs/mile - Discount Main Cabin
- 0.5 EQMs/mile - Basic Economy fares (new Feb 2017)
- All tickets issued as AAdvantage awards
- Other free ticket promotions including free or reduced rate tickets
- Companion tickets
- Charter flight tickets
- Travel agency/industry reduced rate tickets
- Infant tickets
- Items occupying a purchased seat (e.g. XTRASEAT)
- (Also Extra seats purchased by a passenger for him/herself)
- Unpublished fare tickets, including consolidator fares
- Tickets issued subject to special provisions
Earning EQM on AA partner airlines:
The amount of EQMs you earn on partner airlines has changed. Earning rates will vary depending on the marketing airline. On qualifying flights of airlines other than AA marketed flights, the maximum EQM that can be earned is 1.5 EQM per base mile flown.
EQMs may be earned at different rates and with differing fare classes, depending on airline, flown miles and fare class. Not all partner airlines' or their fares earn EQM. See here to partner airlines' miles earning charts link on aa.com.
Some non-oneworld partner airlines award only award / redeemable miles, not EQM (e.g. Etihad, Gulf, Fiji), unless flying them as an AA or QF marketed ("codeshare") flight.
Explore our partner airlines (link)
For example, using BA / British Airways marketed flights operated by oneworld partners including AA, as of 1 Feb 2016:
The amount of EQMs you earn on partner airlines has changed. Earning rates will vary depending on the marketing airline. On qualifying flights of airlines other than AA marketed flights, the maximum EQM that can be earned is 1.5 EQM per base mile flown.
EQMs may be earned at different rates and with differing fare classes, depending on airline, flown miles and fare class. Not all partner airlines' or their fares earn EQM. See here to partner airlines' miles earning charts link on aa.com.
Some non-oneworld partner airlines award only award / redeemable miles, not EQM (e.g. Etihad, Gulf, Fiji), unless flying them as an AA or QF marketed ("codeshare") flight.
Explore our partner airlines (link)
For example, using BA / British Airways marketed flights operated by oneworld partners including AA, as of 1 Feb 2016:
- 1.5 EQMs/mile - BA all published, purchased First Class fares
- 1.5 EQM / EQMs/mile - BA all published, purchased Business / Club fares
- 1.5 EQM / EQMs/mile - BA all published, purchased premium economy / Traveller Pus fares
- 1.0 EQM / EQMs/mile - BA all published, purchased full economy / Traveller Y and B fares
- 0.5 EQM / EQMs/mile - BA all other published, purchased economy / Traveller fares
AAdvantage Elite minimum mileage guarantee (applies to EQM and RDM)
How is the 500-mile EQM minimum benefit applied for elite members?
If your flight is less than 500 miles well raise the base EQM amount to 500 prior to applying any multipliers, according to the booking code purchased. After applying the multiplier, the number of EQMs awarded could be less than 500. For example, if your flight is 300 miles in length, we will raise the base EQM amount to 500. If the multiplier to be applied is 0.50, you will earn 250 EQMs for the flight.
Elite members will earn at least 500 (250, in reality - see immediately above) miles for flights under 500 miles on American Airlines and American Eagle (including codeshare flights booked as an American Airlines flight number) and participating AAdvantage and oneworld airlines: *LAN includes LAN Airlines, LAN Argentina, LAN Ecuador and LAN Peru. Minima seem to not apply to new Basic Economy fares.
The 500 EQM minimum is what multipliers should be applied to, not actual miles when flown miles are under 500. See:
Earning AA Elite Qualifying Miles / EQM on AA, oneworld, partner airlines 2016.
aa.com: link
How is the 500-mile EQM minimum benefit applied for elite members?
If your flight is less than 500 miles well raise the base EQM amount to 500 prior to applying any multipliers, according to the booking code purchased. After applying the multiplier, the number of EQMs awarded could be less than 500. For example, if your flight is 300 miles in length, we will raise the base EQM amount to 500. If the multiplier to be applied is 0.50, you will earn 250 EQMs for the flight.
Elite members will earn at least 500 (250, in reality - see immediately above) miles for flights under 500 miles on American Airlines and American Eagle (including codeshare flights booked as an American Airlines flight number) and participating AAdvantage and oneworld airlines:
- airberlin
- Alaska Airlines
- British Airways
- Fiji Airways (non-oneworld; RDM only)
- Finnair
- Gulf Air (non-oneworld; RDM only)
- Iberia
- LAN*
- Qantas
- Royal Jordanian
- SriLankan Airlines
- TAM Airlines
The 500 EQM minimum is what multipliers should be applied to, not actual miles when flown miles are under 500. See:
Further confirmation of above from inside AA. He (JonNYC) got a message from AAdvantage
Cheers.
So, they will do an adjustment for those that were shorted so far and the system will soon be fixed for real.
Cheers.
Originally Posted by JonNYC Vie
That's what I'm told as well-- fix on the way, system not operating as intended at present.
Further confirmation of above from inside AA. He got a message from AAdvantage
That's what I'm told as well-- fix on the way, system not operating as intended at present.
Further confirmation of above from inside AA. He got a message from AAdvantage
Originally Posted by AAdvantage
Thanks for your questions on EQM earning. There is a glitch in how the minimum mileage guarantee for EQMs is being calculated. The calculation should credit the 500 mile minimum before applying the EQM multiplier. Beginning in the next few weeks, we will be running a retroactive process to true up any accounts where the member did not earn the proper number of EQMs. This process will continue to run until the calculation can be reprogrammed in the AAdvantage system.
So, they will do an adjustment for those that were shorted so far and the system will soon be fixed for real.
Thanks for your questions on EQM earning. There is a glitch in how the minimum mileage guarantee for EQMs is being calculated. The calculation should credit the 500 mile minimum before applying the EQM multiplier. Beginning in the next few weeks, we will be running a retroactive process to true up any accounts where the member did not earn the proper number of EQMs. This process will continue to run until the calculation can be reprogrammed in the AAdvantage system.
So, they will do an adjustment for those that were shorted so far and the system will soon be fixed for real.
So, they will do an adjustment for those that were shorted so far and the system will soon be fixed for real.
Cheers.
aa.com: link
Elite Qualifying (EQM) or Redeemable (RDM)?
To determine if you earn EQM or RDM, read the "Earn miles" statement for each airline:
This will earn EQM:
This will not earn EQM, only RDM:
To determine if you earn EQM or RDM, read the "Earn miles" statement for each airline:
This will earn EQM:
Earn miles
Earn elite-qualifying AAdvantage miles when you fly on airberlin marketed and operated flights as well as airberlin codeshare flights operated by American Airlines. Simply:
Earn elite-qualifying AAdvantage miles when you fly on airberlin marketed and operated flights as well as airberlin codeshare flights operated by American Airlines. Simply:
- Buy an eligible published fare ticket booked in an eligible code
- Fly an eligible route
- Specific flights, routes or cities that are excluded from earning miles or award travel are listed as exceptions if applicable.
Earn miles
Earn AAdvantage miles when you fly on Fiji Airways marketed and operated flights as well as Fiji Airways codeshare flights operated by American Airlines. Simply:
Earn AAdvantage miles when you fly on Fiji Airways marketed and operated flights as well as Fiji Airways codeshare flights operated by American Airlines. Simply:
- Buy an eligible published fare ticket booked in an eligible code
- Fly an eligible route
- Specific flights, routes or cities that are excluded from earning miles or award travel are listed as exceptions if applicable.
oneworld Codeshares Operated by non-oneworld Airlines or Affiliates
Other than flying Qantas (and some Japan Airlines) codeshares / marketed flights, oneworld codeshare flights must be operated by oneworld airlines and their oneworld affiliates to earn miles.
E.g. AA codeshare operated by EY, earn as if flying AA.
E.g. Flying EY, earn Redeemable (not Elite Qualifying) miles.
E.g. BA operated by Bangkok Airways, no AA miles.
E.g. Iberia operated by SN yields no AA miles.
E.g. QF flown by FJ should to earn EQM.
Other than flying Qantas (and some Japan Airlines) codeshares / marketed flights, oneworld codeshare flights must be operated by oneworld airlines and their oneworld affiliates to earn miles.
E.g. AA codeshare operated by EY, earn as if flying AA.
E.g. Flying EY, earn Redeemable (not Elite Qualifying) miles.
E.g. BA operated by Bangkok Airways, no AA miles.
E.g. Iberia operated by SN yields no AA miles.
E.g. QF flown by FJ should to earn EQM.
Examples: (For a flight of 1,000 flown miles)
- AA marketed on full F fare class First: 3,000 EQM (regardless of status, regardless of operating airline)
- AA marketed on discounted First or Business (A, P, D, I, R): 2,000 EQM
- AA in deep discount economy: 1,000 EQM
- BA marketed qualifying flight in F First, Business (Club), Premium Economy (World Traveller Plus): 1,500 EQM (even if operated by AA)
- BA marketed qualifying flight in Economy (World Traveller) B, Y: 1,000 EQM
- BA marketed qualifying flight in Economy (World Traveller) H, K, L, M, N, S, V, G, O, Q: 500 EQM
NOTES:
- All AA marketed ("AA codeshares") flights in paid, qualifying fare classes earn 1.0 or more EQM (regardless of "metal" or operating airline
- oneworld marketed flights operated by oneworld airlines earn miles in accord with the marketing airline's miles earnings chart on aa.com (link)
- AAdvantage elites continue to be awarded 500 EQM minimum on qualifying flights - see above (non-elites also earn minimum 500 EQM on Shuttlesonly through the first half of 2016)
- oneworld marketed flights operated by NON-oneworld airlines do not earn EQ (or any) miles, with rare exceptions - QF, a few JL, marketed flights
- Exception: Qantas flights operated by other airlines earn AA EQ miles in qualifying fare classes, other than those QF codeshares operated by QF subsidiary Jetstar

- Some airline partners allow crediting base miles and earning redeemable miles (no EQM) flown "natively", such as Etihad or Fiji
Earn more EQMs via credit card earning
Also, as a Citi / AAdvantage Executive card or AAdvantage Aviator Silver MasterCard credit cardmember, youll still earn 10,000 EQMs after you reach your qualifying spend for the year when you use your eligible AAdvantage credit card.
Learn more about the Citi/AAdvantage Executive card
Learn more about the AAdvantage Aviator Silver MasterCard
Also, as a Citi / AAdvantage Executive card or AAdvantage Aviator Silver MasterCard credit cardmember, youll still earn 10,000 EQMs after you reach your qualifying spend for the year when you use your eligible AAdvantage credit card.
Learn more about the Citi/AAdvantage Executive card
Learn more about the AAdvantage Aviator Silver MasterCard
CAUTION: To earn status on AA you must fly a minimum of four qualifying segments on an AA marketed or operated flight within the qualifying year. (The exception has been for elite status challenges.)
The now obsolete thread: Earning AA miles / EQM on oneworld, partner & other airlines (OBSOLETE)
Signed in members with 90 days / 90 posts can edit this Wikipost; wiki contents may be printed by using the
(lower right wiki corner)UNDER CONSTRUCTION
Updated 23 Jan 2017 - JDiver
ARCHIVE: Earning AA Elite Qualifying Miles / EQM on AA, partner airlines 2016
#136
Original Member
Join Date: May 1998
Location: Rockville, MD, USA
Posts: 157
I understand now. Makes no sense to the casual traveller who doesn't read into such details. I though a partner is a partner is a partner!
I still don't understand why the 2nd leg of the flight was credited then? So should I look into getting the mileage credit on the 1st leg thru another airline?
Miz
I still don't understand why the 2nd leg of the flight was credited then? So should I look into getting the mileage credit on the 1st leg thru another airline?
Miz
#137
FlyerTalk Evangelist


Join Date: Apr 2001
Location: MEL CHC
Posts: 22,903
Flying a flight marked by one airline (flight number), operated by a second airline and crediting the miles to a third airlines ffp is always problematic. Usually only works if all 3 are in the same alliance (Oneworld - Star - Skyteam) or specific provision. e.g AA miles on QF marketed flight operated by EK.
#138




Join Date: Aug 2012
Programs: AA PLT, SPG Gold
Posts: 2,434
I understand now. Makes no sense to the casual traveller who doesn't read into such details. I though a partner is a partner is a partner!
I still don't understand why the 2nd leg of the flight was credited then? So should I look into getting the mileage credit on the 1st leg thru another airline?
Miz
I still don't understand why the 2nd leg of the flight was credited then? So should I look into getting the mileage credit on the 1st leg thru another airline?
Miz
Haven't made that mistake since.
#139
Join Date: Jul 2010
Location: SFO
Programs: AA EXP
Posts: 5,270
I understand now. Makes no sense to the casual traveller who doesn't read into such details. I though a partner is a partner is a partner!
I still don't understand why the 2nd leg of the flight was credited then? So should I look into getting the mileage credit on the 1st leg thru another airline?
I still don't understand why the 2nd leg of the flight was credited then? So should I look into getting the mileage credit on the 1st leg thru another airline?
Regardless, it's definitely not the case that "a partner is a partner ...", even within the Oneworld alliance! It's entirely possible to have a flight ticketed by one airline, marketed by another, and operated by a third, and what mileage is credited (if any) can come down to the details of this. So it's always worth studying the fine print in advance (and asking folks on FT if things seem ambiguous)
#140
Join Date: Aug 2015
Location: Milwaukee
Programs: AA Pl, KL Platinum for Life
Posts: 384
I understand now. Makes no sense to the casual traveller who doesn't read into such details. I though a partner is a partner is a partner!
I still don't understand why the 2nd leg of the flight was credited then? So should I look into getting the mileage credit on the 1st leg thru another airline?
Miz
I still don't understand why the 2nd leg of the flight was credited then? So should I look into getting the mileage credit on the 1st leg thru another airline?
Miz
Partnerships have written agreements. The agreements have terms and conditions negotiated between the partners before they signed the agreements. If you don't pay attention to those, chances are the outcome won't be what you expect.
#141




Join Date: Aug 2012
Programs: AA PLT, SPG Gold
Posts: 2,434
Rereading this thread I'm guessing that the 2nd flight was marketed by and operated by Jet - Manish can you confirm this? Did both flights have a 9W code? I'm guessing IAD-AUH was 9W coded and EY operated (even if it was Jetihad - I'm too lazy to look up if EY operates Jetihad aircraft to IAD). Am also guessing that AUH-DEL was 9W coded and operated.
You could also try to see if you can get some JetPrivilege or Etihad Guest miles for the first flight? If you go to India often enough they could come in handy. Either EY or 9W could deny your request though because they could easily see that you earned AA miles for AUH-DEL.
You could also try to see if you can get some JetPrivilege or Etihad Guest miles for the first flight? If you go to India often enough they could come in handy. Either EY or 9W could deny your request though because they could easily see that you earned AA miles for AUH-DEL.
#142


Join Date: Jul 2010
Location: NYC, SLC, LAX
Programs: AA EXP, UA Plat
Posts: 4,014
The second flight was almost certainly 9W marketed and operated and therefore eligible for accrual.
Yes, definitely a complicated situation and I expect most casual travelers would get tripped up on this.
Yes, definitely a complicated situation and I expect most casual travelers would get tripped up on this.
#143
A FlyerTalk Posting Legend




Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
I understand now. Makes no sense to the casual traveller who doesn't read into such details. I though a partner is a partner is a partner!
I still don't understand why the 2nd leg of the flight was credited then? So should I look into getting the mileage credit on the 1st leg thru another airline?
Miz
I still don't understand why the 2nd leg of the flight was credited then? So should I look into getting the mileage credit on the 1st leg thru another airline?
Miz
#144
Original Member
Join Date: May 1998
Location: Rockville, MD, USA
Posts: 157
Lesson learned.
Regarding the denied flight, can I pursue the mileage credit on Etihad since I have an Etihad account already?
I don't currently have a Jet Airways mileage account.
Miz
Regarding the denied flight, can I pursue the mileage credit on Etihad since I have an Etihad account already?
I don't currently have a Jet Airways mileage account.
Miz
#145


Join Date: Aug 2008
Location: South Park, Metropolis
Programs: AA LT PLT 3MM, Marriott Ambassador, Hilton GLD, IHG PLT, Club Carlson VIP
Posts: 4,666
#146
Original Poster
Moderator: American AAdvantage




Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT EXP; HH LT Diamond, Matre-plongeur des Muccis
Posts: 62,948
Just because you booked it through Jet doesn't make it Jet -marketed. If your reservation had a Jet flight number, it was a Jet marketed codeshare.
If I understand the OP correctly, it was a Etihad operated flight marketed by Jet. So also relevant would be:
Earn AAdvantage miles when you fly on Etihad Airways marketed and operated flights as well as Etihad Airways codeshare flights operated by American Airlines.
This was not Etihad marketed and operated.
But part of this is also that until recently (May 1) Etihad flights from the US to AUH also earned no mileage regardless of who marketed them.
If I understand the OP correctly, it was a Etihad operated flight marketed by Jet. So also relevant would be:
Earn AAdvantage miles when you fly on Etihad Airways marketed and operated flights as well as Etihad Airways codeshare flights operated by American Airlines.
This was not Etihad marketed and operated.
But part of this is also that until recently (May 1) Etihad flights from the US to AUH also earned no mileage regardless of who marketed them.
Additionally:
Jet marketed and operated flights with fares in B, H, K, V, O, G, W earn no miles; in N, L, Q, S earn 50%; only Y, M, T, U in economy (or F, A, C, J, I, P, Z) earn 100%. Only Award (redeemable) miles, not Elite Qualifying at that.
But yes, it appears you flew a codeshare - a Jet marketed flight operated by Etihad, which like an Iberia flight operated by SN, earns no miles.
Always check AA miles earning pages before buying if you intend to earn Elite Qualifying or Award miles; start here, and read carefully (read the wikipost at the top of the page).
#147

Join Date: Dec 2007
Location: FNT, but DTW if I can't help it
Programs: AAdvantage Former EXP/Current PLT / Total Rewards - Diamond / Hilton HHonors - Gold
Posts: 761
I have another (absolutely crazy) data point to add to this whole 500-mile premium fare debacle...
I flew: DTW-DFW-LAS-PHX-DTW, all booked in P (a 2x EQM earning class).
LAS-PHX is 255 miles. I was credited with 510 miles. I called AAdvantage Customer Service to ask about getting my other 490 EQM. Original rep tried to tell me it was correct. He said he spoke to his supervisor, and the supervisor said it was correct. Asked to be transferred to supervisor after explaining to him that paid first class shouldn't net me only 10 EQM extra.
Supervisor got on the line, said the original rep misunderstood what she was saying and that the multiplier SHOULD in fact come after the minimum mileage, then told me I was "all set" and set to earn 750 EQM. I asked why, and she said "P earns 1.5x, not 2x." I directed her to the appropriate page, and she said "My mistake" and started typing again.
By the time the whole thing was over, I'd lost all my EQM credit for the entire set of flights, and she ended up having to re-credit them. My guess is they have a dropdown on their side that only allows them to choose "First," "Business," or "Coach." She said "Hmm, now it's multiplying everything by 3, but I'm just going to leave it because you had to call and sit on the phone for so long."
So, for DTW-DFW-LAS-PHX-DTW in P, I thought I was going to earn 8,426 EQM. Instead I earned 11,904 ^
The funny thing is, she still didn't credit the LAS-PHX flight correctly, as I earned 765 EQM (255 * 3).
She indicated that there was a publication on AA's side saying this multiplier multiplication issue was a known "System Glitch" and that a "Fix would be pushed later this month to correct it." So I may end up earning the extra 735 miles someday.
My spreadsheet is shot.
There's an extra 369 RDM that just magically appeared that I can't account for as well.
I flew: DTW-DFW-LAS-PHX-DTW, all booked in P (a 2x EQM earning class).
LAS-PHX is 255 miles. I was credited with 510 miles. I called AAdvantage Customer Service to ask about getting my other 490 EQM. Original rep tried to tell me it was correct. He said he spoke to his supervisor, and the supervisor said it was correct. Asked to be transferred to supervisor after explaining to him that paid first class shouldn't net me only 10 EQM extra.
Supervisor got on the line, said the original rep misunderstood what she was saying and that the multiplier SHOULD in fact come after the minimum mileage, then told me I was "all set" and set to earn 750 EQM. I asked why, and she said "P earns 1.5x, not 2x." I directed her to the appropriate page, and she said "My mistake" and started typing again.
By the time the whole thing was over, I'd lost all my EQM credit for the entire set of flights, and she ended up having to re-credit them. My guess is they have a dropdown on their side that only allows them to choose "First," "Business," or "Coach." She said "Hmm, now it's multiplying everything by 3, but I'm just going to leave it because you had to call and sit on the phone for so long."
So, for DTW-DFW-LAS-PHX-DTW in P, I thought I was going to earn 8,426 EQM. Instead I earned 11,904 ^
The funny thing is, she still didn't credit the LAS-PHX flight correctly, as I earned 765 EQM (255 * 3).
She indicated that there was a publication on AA's side saying this multiplier multiplication issue was a known "System Glitch" and that a "Fix would be pushed later this month to correct it." So I may end up earning the extra 735 miles someday.
My spreadsheet is shot.
There's an extra 369 RDM that just magically appeared that I can't account for as well.
#148
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,729
That's what I'm told as well-- fix on the way, system not operating as intended at present.
#149
FlyerTalk Evangelist


Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 34,035
Originally Posted by AAdvantage
Thanks for your questions on EQM earning. There is a glitch in how the minimum mileage guarantee for EQMs is being calculated. The calculation should credit the 500 mile minimum before applying the EQM multiplier. Beginning in the next few weeks, we will be running a retroactive process to “true up” any accounts where the member did not earn the proper number of EQMs. This process will continue to run until the calculation can be reprogrammed in the AAdvantage system.
Cheers.
Last edited by brp; Feb 2, 2016 at 12:20 pm





