Chip and Signature failures
#31
Join Date: Jul 2013
Location: DFW,OVB (Russia)
Programs: AA HH Gold SPG Gold BA
Posts: 1,823
So if we go to Walmart and use the Arrival+ card after we have changed our pin, it'll be written on the chip and we should be fine? Even if Walmart doesn't ask for the pin during the transaction and rather uses the signature option since that's what it will default to?
Yes. Granted that the walmart or other store you are visiting has an operational EMV chip terminal. (for the US thus far it seems to be limited to SOME walmarts) you have to be able to use the chip for the transaction and not the Mag stripe, otherwise it won't work
Under most circumstances with live CSR you will only be asked for a signature or the transaction may just be approved without any CVM needed. Whatever the case may be it is at this time the pin information is updated on the chip (completely automatically and unnoticeable to the cardmember or store clerk)
Last edited by rgAAFT; Jul 15, 2014 at 11:54 am
#33
Join Date: Jul 2013
Location: DFW,OVB (Russia)
Programs: AA HH Gold SPG Gold BA
Posts: 1,823
But the question is, have you used the chip terminal and does it actually work? A lot of places including CVS , target and safeway have chip capable terminals which are not fully enabled and you still have to use the Mag stripe
#34




Join Date: Jul 2012
Location: Canada
Programs: BA Gold (OWE), Star Alliance Gold, Hilton Diamond
Posts: 2,194
I must admit I noticed a subway terminal said Tap, Insert or Swipe card a couple of days ago but I paid via contactless, so didn't try the chip slot. They appear to be EMV Verifone terminals (Same ones used by lots of retailers in the UK like M&S and Waitrose) issued by First Data.
Last edited by reclusive46; Jul 15, 2014 at 9:02 pm
#35
Original Member




Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Gold
Posts: 14,985
Germany
Arrived at B&B hotel after 2300. Kiosk check-in only. Both BoA Visa and Citi AA MC rejected. Had to call around and found vacancy (and 24 hour staff) at Holiday Inn instead. B&B hotel kiosk accepted Chase BA Visa during previous stay.
Arrived at B&B hotel after 2300. Kiosk check-in only. Both BoA Visa and Citi AA MC rejected. Had to call around and found vacancy (and 24 hour staff) at Holiday Inn instead. B&B hotel kiosk accepted Chase BA Visa during previous stay.
#36
FlyerTalk Evangelist


Join Date: Jan 2014
Location: San Diego, CA
Programs: GE, Marriott Platinum
Posts: 15,741
BTW, it's mentioned in the main EMV thread but there's a map of places in the US that have working EMV terminals (as in you'll need to use the slot if you have a chip card) at http://emvacceptedhere.com/ if you need one to activate your Arrival+ with.
I know BoA has online PIN at a lower priority than signature but they've never marketed that functionality as existing. (I think it's similar with other banks that claim "chip and signature".) The US banks and credit unions that claim they offer PIN do tend to be offline PIN, at least.
I know BoA has online PIN at a lower priority than signature but they've never marketed that functionality as existing. (I think it's similar with other banks that claim "chip and signature".) The US banks and credit unions that claim they offer PIN do tend to be offline PIN, at least.
#37
FlyerTalk Evangelist


Join Date: Jul 2003
Location: Florida
Posts: 30,336
I have bad news for all of you that use Chase Visa for foreign sites online purchases.
Chase has pulled out Verified by Visa program. I dont know when. Recently the CSP was rejected by SNCF site in the Verification process. It worked fine with Trenitalia earlier this year. It took me a total of 45 min and 4 transfers to finally get the transaction go thru.
I thought once a card was verified, the next time to use it it would be fine especially the card is recognized by SNCF as being registered with the account.
NO. It failed again 2 weeks later. This time I told the Chase front line rep to transfer me to Verified by Visa program liaison. Then I was told I had to call EACH time before a transaction if the merchant requires Verified by Visa - because Chase has pulled out the program. Chase on the other hand, could approve the card for 24 hours period. Unless you are doing multiple transactions within that 24 hours period, otherwise you would need to call again on your next transaction that the merchant uses Verified by Visa.
This would mean virtually ALL European countries national railway system websites would reject Chase cards as IIRC Trenitalia (worked earlier this year), Renfe, SNCF and may be DB, all use the Verified by Visa program on foreign cards.
#38
Join Date: Jul 2013
Location: DFW,OVB (Russia)
Programs: AA HH Gold SPG Gold BA
Posts: 1,823
Slightly OT
I have bad news for all of you that use Chase Visa for foreign sites online purchases.
Chase has pulled out Verified by Visa program. I dont know when. Recently the CSP was rejected by SNCF site in the Verification process. It worked fine with Trenitalia earlier this year. It took me a total of 45 min and 4 transfers to finally get the transaction go thru.
I thought once a card was verified, the next time to use it it would be fine especially the card is recognized by SNCF as being registered with the account.
NO. It failed again 2 weeks later. This time I told the Chase front line rep to transfer me to Verified by Visa program liaison. Then I was told I had to call EACH time before a transaction if the merchant requires Verified by Visa - because Chase has pulled out the program. Chase on the other hand, could approve the card for 24 hours period. Unless you are doing multiple transactions within that 24 hours period, otherwise you would need to call again on your next transaction that the merchant uses Verified by Visa.
This would mean virtually ALL European countries national railway system websites would reject Chase cards as IIRC Trenitalia (worked earlier this year), Renfe, SNCF and may be DB, all use the Verified by Visa program on foreign cards.
I have bad news for all of you that use Chase Visa for foreign sites online purchases.
Chase has pulled out Verified by Visa program. I dont know when. Recently the CSP was rejected by SNCF site in the Verification process. It worked fine with Trenitalia earlier this year. It took me a total of 45 min and 4 transfers to finally get the transaction go thru.
I thought once a card was verified, the next time to use it it would be fine especially the card is recognized by SNCF as being registered with the account.
NO. It failed again 2 weeks later. This time I told the Chase front line rep to transfer me to Verified by Visa program liaison. Then I was told I had to call EACH time before a transaction if the merchant requires Verified by Visa - because Chase has pulled out the program. Chase on the other hand, could approve the card for 24 hours period. Unless you are doing multiple transactions within that 24 hours period, otherwise you would need to call again on your next transaction that the merchant uses Verified by Visa.
This would mean virtually ALL European countries national railway system websites would reject Chase cards as IIRC Trenitalia (worked earlier this year), Renfe, SNCF and may be DB, all use the Verified by Visa program on foreign cards.
http://www.flyertalk.com/forum/chase...nsactions.html
Mods are free to merge if a thread on this issue already exists . But it should be linked everywhere so a lot of people see it (not just those who hang out in the Chase thread for example
Last edited by rgAAFT; Jul 16, 2014 at 3:10 pm
#39


Join Date: May 2010
Location: ORDwest
Posts: 333
Just saw your post on here as well as on the thread that I started.. in case you haven't done so already, I started a thread on this issue...
http://www.flyertalk.com/forum/credi...nsactions.html
Mods are free to merge if a thread on this issue already exists . But it should be linked everywhere so a lot of people see it (not just those who hang out in the Chase thread for example
http://www.flyertalk.com/forum/credi...nsactions.html
Mods are free to merge if a thread on this issue already exists . But it should be linked everywhere so a lot of people see it (not just those who hang out in the Chase thread for example
#40
Join Date: Jul 2013
Location: DFW,OVB (Russia)
Programs: AA HH Gold SPG Gold BA
Posts: 1,823
If I'm reading this page http://usa.visa.com/personal/securit...ed-by-visa.jsp correctly, the card user may elect to sign up any VISA card for the Verified by Visa program to add that security layer to online transaction. (I have never done so.) So, how does this square with Chase "pulling out" of the program? The VbyV page makes it sound like the user can opt in card by card...?
However as I am sure a lot of people here can back me up on this, I have NEVER had to manually register my card to receive this "benefit" it just comes ready to use
Edit
Where do you see a link to sign up? I think that link simply goes to a marketing page for issuers and merchants. (in some cases consumers if the bank you use gives you a choice whether to opt in or not
Last edited by rgAAFT; Jul 16, 2014 at 3:21 pm
#41



Join Date: Apr 2010
Location: SFO
Programs: OZ *G; HH Diamond;
Posts: 1,674
Now think about it what will happen when your issuer, Chase in this case, refuses to participate in verifying your account. Now, bam, your "verified by visa" step will fail. But that merchant was only willing to accept your visa if "verified by visa" can complete successfully.
#42
Join Date: Jul 2013
Location: DFW,OVB (Russia)
Programs: AA HH Gold SPG Gold BA
Posts: 1,823
Now think about it what will happen when your issuer, Chase in this case, refuses to participate in verifying your account. Now, bam, your "verified by visa" step will fail. But that merchant was only willing to accept your visa if "verified by visa" can complete successfully.
#43
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Join Date: Jan 2014
Location: San Diego, CA
Programs: GE, Marriott Platinum
Posts: 15,741
Interesting find
However as I am sure a lot of people here can back me up on this, I have NEVER had to manually register my card to receive this "benefit" it just comes ready to use
Edit
Where do you see a link to sign up? I think that link simply goes to a marketing page for issuers and merchants. (in some cases consumers if the bank you use gives you a choice whether to opt in or not
However as I am sure a lot of people here can back me up on this, I have NEVER had to manually register my card to receive this "benefit" it just comes ready to use
Edit
Where do you see a link to sign up? I think that link simply goes to a marketing page for issuers and merchants. (in some cases consumers if the bank you use gives you a choice whether to opt in or not
We have recently upgraded several services. You may obtain complete access to Chase and your Online Authentication Service by going to www.Chase.com.
#45
Join Date: Jul 2013
Location: DFW,OVB (Russia)
Programs: AA HH Gold SPG Gold BA
Posts: 1,823
https://www.chase.com/index.jsp?pg_n.../page/card_faq has a link to https://www.securesuite.net/chase/re...er=chasecredit, which currently shows:
(and I don't see any option when logging into my Chase account to sign up for VBV.)
(and I don't see any option when logging into my Chase account to sign up for VBV.)

