Filing Small Claims Suit against UA
Jun 18, 2014 | 11:26 pm
#61
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There was no defense or attempt to defend. They were clearly in the wrong and offered an apology for dropping the ball. They offered to fully refund all monies owed and agreed to offer more to cover the other losses of time/money etc. related to having to file suit.
This was all very easy as compared to trying to get the refund in a timely manner.
This was all very easy as compared to trying to get the refund in a timely manner.
Were they expecting you to not show and they win by default?
In San Francisco a number of years ago a guy won a small claims suit against Wells Fargo and when they didn't pay he sent the Sheriff to try to impound the stage coach they use as an icon. They paid pretty quickly.
Unfortunately, if you win against United there isn't much you can do like that. They don't own their own planes (they lease through a company that they own, but that gives them protection).
Unfortunately, if you win against United there isn't much you can do like that. They don't own their own planes (they lease through a company that they own, but that gives them protection).
Planes may be off limits, but they can always try to seize computers, furniture, ground vehicles, Toblerone bars, etc.
Jun 18, 2014 | 11:34 pm
#62
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That's interesting. Then why did they waste that person's time and yours? Why didn't they just get on the phone and settle it?
Were they expecting you to not show and they win by default?
There was one on FT a few years ago where someone in London went with the British equivalent of the sheriff to LHR to seize assets for the monies owed when they didn't pay a settlement. It was either CO or UA, I don't remember, I can't find the thread.
Planes may be off limits, but they can always try to seize computers, furniture, ground vehicles, Toblerone bars, etc.
Were they expecting you to not show and they win by default?
There was one on FT a few years ago where someone in London went with the British equivalent of the sheriff to LHR to seize assets for the monies owed when they didn't pay a settlement. It was either CO or UA, I don't remember, I can't find the thread.
Planes may be off limits, but they can always try to seize computers, furniture, ground vehicles, Toblerone bars, etc.
Toblerone bars is definitely the way to go when it comes to attaching UA's property.
Jun 18, 2014 | 11:43 pm
#63
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Jun 19, 2014 | 2:26 am
#64
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Jun 19, 2014 | 11:11 am
#65
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Jun 19, 2014 | 5:17 pm
#68
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United paid VERY fast in my case and yes, they were also very polite and even apologetic.
I can only hope the DOT will finally take some (additional) action against United; this time it better hurts because they clearly didn't care when they got the last fine.
Jun 19, 2014 | 11:23 pm
#69
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Same experience here. Had to file a DOT complaint recently when UA refused to refund a ticket. Got an immediate (within 1/2 hr) response from the DOT with a lot of interest in the details. They also mentioned they are collecting these cases against United.
United paid VERY fast in my case and yes, they were also very polite and even apologetic.
I can only hope the DOT will finally take some (additional) action against United; this time it better hurts because they clearly didn't care when they got the last fine.
United paid VERY fast in my case and yes, they were also very polite and even apologetic.
I can only hope the DOT will finally take some (additional) action against United; this time it better hurts because they clearly didn't care when they got the last fine.
Jun 20, 2014 | 12:12 am
#70
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Another example of smart thinking by management.
Jun 20, 2014 | 1:34 am
#71
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Jun 20, 2014 | 2:01 am
#72
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management lost with Judge Judy in this case. Good for the OP! ^